I sent two items back the day after receiving my order (both items didn't fit properly and one had a black mark at the bottom). Two weeks later and I'm still waiting to hear from a representative. I've sent a follow up email and still nothing. Have tried calling the office only to be answered by a machine time and time again. Have posted a comment on their facebook page hoping someone will attend to this.
Beware of buying from their online store, if you need to do a return or exchange you'll be waiting for a long long time!! They also seem to have a lot more 'stricter' rules on exchanges and returns than most fashion stores trading in Australia.
"Extremely cheap clothing. The website makes everything look like something it's not. Some of the stuff I ordered off the website was a dif..." Read More
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Searched up the site via google and browsed through the sale items.
I purchased x1 size 8 Blush hide and seek cardigan with original price 120 and sale price $59.60.
Postage was $10 Australia wide. which was reasonable.
I believe I still bought a bargain considering it was a designer brand.
Item received in post two days later, wrapped in tissue paper, cardigan really soft, and pretty. fit well and i was happy.
No issues and would buy from again.