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reptile would shop at Dick Smith Electronics again.
Poor stock management systems and refund process
Ordered a powerbank and a pair of headphones from Dick Smith
I arranged for pick up in store at my closest store.
After a few days after my order, i was given a call and told that my headphones were on backorder for up to 6 weeks (even though the store i had selected for pick up had stated they were in stock). My powerbank was available for pickup.
I decided to ask for a refund for the headphones as 6 weeks was too long for me to wait. As i had paid via paypal, i was told that it would also take 6 weeks for their headoffice to process the refund.
A bit of a joke. I picked up my powerbank and i'm currently still waiting for my paypal refund to be processed...
Even though this buying experience was exceptionally poor, so long as the right product and price, i'd still buy from Dick Smith again
reptile would shop at Dick Smith Electronics again.
awful, awful app. comparably slow shipping time with subpar communication
decided to give the new dick smith android app a go and ordered a 1.5TB Toshiba Portable Hard Drive, that was an advertised special in their catalogue. delivery was free
firstly, the experience with the app was INCREDIBLY painful. finding the portable hard drive was an effort (it wasnt in the logical category - the 500Gb was there, but not the 1.5TB). a search finally revealed it. in between all this, the app kept crashing or unexpectedly logging out. no idea why. adding the item to the cart also resulted in app crashes (and it doesnt save your item in the cart, so you have to restart the process over again)
i decided to try and fill out my details first and then try to make the purchase. i previously had an account with dick smith, but the app wouldnt recognise my login details. somehow resetting my password (from a desktop browser) made it work.
mind you, the whole time, the app is still crashing
cutting it short, i finally (after around 2 hours and 25+ attempts) managed to place my order and make a payment. confirmation of my order arrived the next day (i actually thought it had failed as im used to receiving confirmation emails within 5-10 minutes)
finally 6 days later (i was just about to call dick smith and query my order status as there was no communication for such a long time), i received an email stating the my item had been shipped via AAE with a tracking number and link (the link went to a blank page...)
2 days after that, my item arrived.
overall, im happy i (finally) got my item.
BUT avoid the app like the plague! its so badly designed that only my sheer stubbornness got my order through. i also felt that delivery and communication of order details were quite lacking. im surprised it took 6 days to have the item ready to be shipped, especially compared to other experiences ive had with other retailers
next time, im more likely to walk into a store and buy the item or order through their regular website - its a lot less painful. that app REALLY needs ALOT of work done to it
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I arranged for pick up in store at my closest store.
After a few days after my order, i was given a call and told that my headphones were on backorder for up to 6 weeks (even though the store i had selected for pick up had stated they were in stock). My powerbank was available for pickup.
I decided to ask for a refund for the headphones as 6 weeks was too long for me to wait. As i had paid via paypal, i was told that it would also take 6 weeks for their headoffice to process the refund.
A bit of a joke. I picked up my powerbank and i'm currently still waiting for my paypal refund to be processed...
Even though this buying experience was exceptionally poor, so long as the right product and price, i'd still buy from Dick Smith again