Problematic website, subpar prices. Item delivered though
Ordered a Nespresso Coffe machine in preparation for Fathers Days. Received free delivery as the order was over $100.
Can't say the website was very user friendly. Consistently wouldnt recognise my address, nor alternate addresses i tried to input. As i was attempting my order on a Sunday, i couldn't contact customer service for assistance as they were not open on Sundays. I tried contacting a store for assistance and after speaking to someone, was advised my call would be returned. I never got a call back.
I decided to try again the next day and this time managed to place my order. Received an email confirmation.
My item was then marked as shipped 2 days later. it arrived another 2 days after that. Overall, 5 business days to receive it. I was happy with that.
Looking around, i found the price of the same unit wasnt particularly competitive. Combined with my (lack of) customer service and difficulties in actually making the online purchase, i think that Myers was just lucky that i was lazy and stubbornly persisted to complete the transaction.
i can't say i was happy with my first experience with buying from Myers, but if the price and product is right, i would consider buying from them again. i just hope they improve the online buying experience...
I ordered a set of 3 chloe perfumes, 1 vera wang perfume set, 1 bardot top and 1 pair of bettina liano jeans. There is free shipping if you spend over $100. My items were all sent out separately, therefore all arrived separately. This was frustrating as they all had to be signed for and I had to go to the post office on several occasions to pick up the parcels. It would be nice if they could ship them in one package, one of the items I received was wrong so I went into a store and got a refund. The girl who served me in store was rude.
My last package arrived over two weeks from the date I ordered which is very poor as it is being delivered domestically.
The products came separately which made it very hard for me to track. It took me over 2 weeks before I decided that the 2 remaining items were not going to arrive and to email them about it.
I was advised that the first item was no longer available and they attempted to contact me before refunding the $ into my account. They must've forgotten about the second item as they advised it was no longer available and my $ will be refunded.
I enjoy being able to purchase from a reputable retailer where I can trust the quality and brands stocked. However, I'm not sure whether I'd order so many items together again as their emails do not clearly articulate the status of each item in the order and made it up to me to keep track.
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Can't say the website was very user friendly. Consistently wouldnt recognise my address, nor alternate addresses i tried to input.
As i was attempting my order on a Sunday, i couldn't contact customer service for assistance as they were not open on Sundays.
I tried contacting a store for assistance and after speaking to someone, was advised my call would be returned. I never got a call back.
I decided to try again the next day and this time managed to place my order. Received an email confirmation.
My item was then marked as shipped 2 days later. it arrived another 2 days after that. Overall, 5 business days to receive it. I was happy with that.
Looking around, i found the price of the same unit wasnt particularly competitive. Combined with my (lack of) customer service and difficulties in actually making the online purchase, i think that Myers was just lucky that i was lazy and stubbornly persisted to complete the transaction.
i can't say i was happy with my first experience with buying from Myers, but if the price and product is right, i would consider buying from them again. i just hope they improve the online buying experience...