Purchased a six pack of Wynns Shiraz on 19th of May. oo claimed to have sent the item to a random news agency ? Weird, still no sign of the goods, several attempts to resolve and to no prevail. No item , no refund , no service. What a joke, my opinion is avoid at all costs.
Recently I purchased a very small camera from oo.com.au & the item was delivered to a newsagent out of my area three suburbs away,instead of locally in which there is three newsagents in three adjoining suburbs that it could have been dropped off at without inconvenience to the driver or myself.
To find out why this happened and avoid having further future deliveries to who knows where, I had to make numerous emails and lengthy phone calls to their "Customer Service", in which they claimed no record of the emails even though I provided confirmation numbers,my matter was ignored & two calls in which I was cut off.
Their attitude was arrogant & inconsiderate.
Why pay a courier if it can't be delivered & you have to drive through three suburbs to pick it up? What happened to customer service?
Beware of deceptive description, Do not Buy anything above $10
Take note of the timeline!
1. I bought the PC on 18/09/14. 2. Received on 25/09/14 to find DVI connection is very bad quality, no warranty seal, no multiple card-reader (a single card reader that reads SDHC, SDXC etc is an SD card reader, two different types of SD cards are not two different memory cards. To add to that, PC downloads several GB of data doing updates. 3. Notified OO staff on 25/09/14. Given RMA. 4. Returned on 26/014. So far, I have not even completely unpacked the PC. I detailed the issues, put photos and give specific detail on what the actual problem is. put one copy inside the Carton, one attached to the Courier Dispatch note as a 'parcel', so it doesn't get lost. 5. Didn't hear anything from oo.com.au until 08/10/14 only confirming receipt of PC. 6. Nothing until 13/10/14 where they tell me there is nothing wrong with the VGA connection. They ask for more details, and I told them that I sent the form, they haven't even bothered with it. 7. They finally admit that the DVI is of substandard quality, but use words as "not fantastic". The whole point of using a DVI port is to get a picture quality better than VGA, not worse. 8. I have had enough of this by this time and ask them for a refund on 16/10/14. 9. They avoid the question, I tell them clearly that I want a refund invoking their "No Questions Asked Full Refund Policy" 10. I get a response today 20/10/14 that since my PC is "used" they can't give me a refund.
Notwithstanding the fact that OO has had the PC all this time (except for the few hours of 25/09/14 where I couldn't use the PC because of it constantly updating and restarting, and then not being able to use it because the picture was of rubbish quality), how is it "Used"? It is not like a perfume where I have actually taken anything out of the CPU, or a CD/DVD where there is a chance that I may have copied it. The policy is clear, No Questions Asked Refund.
I am very disappointed with both the quality of their product, the response time and manner, and the whole experience. I have not wasted this much time on something so negative and will not recommend them to anyone.
Furthermore, if they give me a refund before this goes to Court, (which I can assure you I won't have any hesitation doing so, $700 doesn't just fall from the sky, I have to work very hard for every cent of it), I will delete this feedback, if not, I will go even further in shaming oo.com.au more publicly in any and every way, shape or form available to me.
Purchased Aestivo Outdoors 4 Piece Outdoor Setting , just before christmas, had some friends round to show new furniture and the two seater collapsed, shards of wood exposed, luckily no one was injured, the span across the front was a narrow strip of food that obviously could not take any weight. I reported this to OO, and to paypal, OO said before they could do anything they had to have the furniture back and i had to repack it, couldn't do that cause it was erected and bollocks if I was going to take it apart and repack as the boxes had gone. They arranged collection after i pack it in bin bags, then i had to wait for them to inspect and decide if a refund was warranted, I received it today almost a month after the embarrassment , no apology, no compensation, nothing. I wrote this to warn others about the furniture they provide, it is cheap for a reason, it is not well made. Customer care and service is poor. I am only grateful that my friends were not injured because of they had been it would be a whole new story
Paid $1531 for Samsung ATIV Tab 7 Tablet. The first one I received had a fault with the connection from the keyboard to the tablet, I returned this and it was assessed by the" tec team" as faulty. Another one was reposted out and another problem with the keyboard again! I was told I had left the two plugs in the tablet and thats why it wouldn"t work and they were sending it back to me. Really??? I had to retell the "tec team"that I had placed them back in as it stated to send it back in the original state. It was reassessed to deemed faulty.A third tablet was sent out and yes faulty again. I sent this back for a 3rd time and demanded a refund. After a week it was assessed by the "tec team" and stated it was fine. By this stage my patience was thin and I insisted it be reassessed, giving another description of the fault( even though this was put in writing with the return) After many phone calls, weeks passed and the returned of 3 different faulty tablets it was clear to me this was too many times to be coincidence. Where were these products being sourced from??? Be very careful buy electronics for this company. Over a month in time wasted.Worst online shopping experience ever! After alot of run around and stalling and with the mention I was handing it over to the financial ombudsman, a full refund was given. oo.com.au you also need to change delivery companies from Toll. Original Tablet left at front door(didnt even know it had been delivered, too hard to ring the door bell and hand it to me), it could have been a nice and expensive pickup for a dishonest neighbour! I also reported this incident to Toll and oo.
I ordered two items from this website - a filing cabinet and a desk.
The filing cabinet had arrived, but the desk is lost in limbo somewhere. I have been charged for both and waiting an email response. Each time I try to track the desk, I get a response that this item has not been scanned.
I waited on the phone for 35 minutes, to which then I received the message "This number is no longer connected" and hung up on me.
NOT IMPRESSED! I will not be using this website again.
I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails, have disconnected their phone number (after recently being bought out) and delete my comments off their facebook page. Currently waiting for the issue to be resolved by consumer business services almost three months later and still waiting for a refund. NEVER BUY FROM THIS SITE!!!
"I am a hugeee fan of the quirky little gifts that you find in all of the General Pants stores, so I was so happy to find they stock a huge..." Read More
"I ordered 2 chiroflow water based pillows. It is almost half the price a chiro charges, even with delivery fees! I've used them before and..." Read More
"I ordered 4 containers of Philips HS800 Nivea for men (for my shaver) from Direct Sales Online in UK on February 1 and received my order o..." Read More
"I ordered a skirt on the first of October and emailed asking when it would arrive. They told me last week and I have yet to get it. I am s..." Read More
