bmw3457 would not shop at Big Warehouse Spares again.
Totally inflexible
Don't use this store.
I ordered a part to protect a washing machine on moving. By the time the part arrived the machine had been picked and moved to a different country. They were totally inflexible about refunds.
cheerio would not shop at Big Warehouse Spares again.
Fraud
Ordered a part (fridge door handle) that was advertised as in stock ready for dispatch. 3 weeks later it still isn't even in the warehouse let alone dispatched. AND even though they LIED they won't cancel the order or provide a refund.
COMPLETE FRAUDSTERS.
I easily obtained the part from another company and it took 3 days.. so the problem is clearly with these useless people.
I would like to allocate no stars but this is not possible hence N/A. Service and shipping are clearly not applicable with this company
Joey would not shop at Big Warehouse Spares again.
SCAMMERS*****WRONG PART****OVERPRICED
Telephone number (Telephone details removed) for BWS
Hi (Store employee name removed), Thank you for taking my call yesterday 04/03/2014 at 4.30pm.
Regarding the incorrect part that was sent out to me, and after ten emails to (Store employee name removed)and (Store employee name removed)and getting the run around.
I finally found the telephone number (Telephone details removed) for BWS on a review forum dating back years with unhappy customers like myself, quite strange that your business telephone number is not advertised on your website!
Also, your website says in the delivery section that you will pick the best delivery option and price for the customer, in fact your website is designed to cheat your customers and charge more than what you specify, just like everyone else has expressed.
Furthermore I have been in the customer service industry for over 25 years, and am not sure if your manager (Store employee name removed) admin@bigwarehouse.com.au understands the term "customer service". As per our phone call yesterday, I have attached a photo of the model/serial number of the LG fridge, and look forward to your reply as promised by 5.00pm Wednesday 05/03/2014.
As I mentioned I no longer require this part from you, as I have ordered it elsewhere for a fraction of the price and delivery fee and therefore request a refund for the full amount of $32.64 or this matter will be forwarded to the Dept. of Fair Trading and the small claims court.
danim987 would not shop at Big Warehouse Spares again.
Regret not researching them
I have ordered from BWS over a month ago now, my parts advertised as "in stock" only to be emailed a few days later saying that they would need to get parts from the manufacturers and they should be ready to be dispatched at the end of the month.
I email at the end of the month only to be emailed (from an automated email I suspect now) that they still need to find out an ETA from the manufacturer. That was a week ago I have written another reply through the website contact form stating that I am displeased with their service so far that I have looked into the company and I am not alone that if I don't get a reply I will take matters further.
Really I don't think they give a hoot about their customers and they are happy to rob people of their money.
JanandJohn would not shop at Big Warehouse Spares again.
Duped yet once again..... very inflexible so disappointing.
Not even sure that the no return policy is legal...but we ordered parts for a dishwasher only to find that the dishwasher had multiple problems. Sent an urgent email to try to stop the goods from being dispatched.
No surprise that I got no reply until they had been dispatched. Answer was they have a STRICT no return policy. Far out haven't even opened the package, just hoping that they are the correct parts. I guess my valuable lesson is to do my research prior to purchase....lesson learned!
Hope this prevents others from using this company they are Shonky!
You are entitled to a refund. 02 8213 2448 Their phone number
mj80 would not shop at Big Warehouse Spares again.
WAITING FOR REFUND - TIRED OF WAITING FOR OVERPRICED PARTS
This company is not honest with it's customers.
I am not at all impressed that this company does not advise on availability. (At the time of the first enquiry / emailed quote / order confirmation / follow up emails / current actual availability on their website)
If I was aware at the time of my price enquiry , that I would have to wait a month or more... I would not have bothered to order.
With temperatures exceeding high 30s.....I cannot accept their advice that the parts are now due in "early December".....waiting weeks and still they are so vague!
I notice that their website only displays feedback that is 4-5 stars..... Today, I requested that they publish my feedback as 1 star each for Service Rating and Ease of Ordering.... and to publish my email.
OH... and I have placed an order with a competitor I will have these parts in 5 days...almost $50 cheaper(including freight)!
marycipk would not shop at Big Warehouse Spares again.
Worst company ever
The worst company I've ever dealt with. I sent photos of the part received the wrong part $100 more than their competition. Waiting for my refund. They want a 30% restocking fee!!! Tried to tell me I couldn't return the part. Found their phone number on other bad review/ warning sites. I wish I'd googled them before I ordered my part. Went to stoveconnection. Fantastic service good prices and very fast shipping
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I ordered a part to protect a washing machine on moving. By the time the part arrived the machine had been picked and moved to a different country. They were totally inflexible about refunds.