Clever me; I managed to break that thing in the centre of the microwave base that propels the turntable; the official part description is SHAFT,TURN TABLE CERAMIC NATURAL T16.5 36.6MM SPEEDCOOK. So we had to order the part which we did on September 25 with delivery on September 30.
The price was fair as was the shipping cost and the service was great........but, more importantly, our microwave now works!
HollowSOS would not shop at Big Warehouse Spares again.
Worst customer service ever. Don't waste your time!
I purchased a new lid insert for my blender from Big Warehouse Spares and to be completely honest, I wish I had just bought a brand new blender. After placing my order (of a product that was stated as AVAILABLE on their website) I waited for just over a month to get a shipping confirmation! Every time I contacted their customer support team I was spoken to rudely and just generally put down by their staff. It took about 5 working days for my lid insert replacement to arrive after shipping confirmation. I will not use Big Warehouse Spares ever again and I would recommend others to check their website terms and make sure that you completely understand what you are getting yourself into before you buy.
Their postage is VERY misleading. It looks like they offer free shipping, and in fact their 'Not Sure' option is listed as 0.00, and you click to buy and are charged a shipping insurance fee of $3, and 15 minutes later $15 delivery fee for a $13 part. All up you lose $30 and there's nothing you can do about it. And if you think the department of fair trading will help, think again. I lodged a complaint only to have it knocked back. They lied to them as well. If I want to take it up further it will cost me more than what I lost with them $30 or so. Good buy $30, you have been warned. By the way if anybody wants to call them their number is NOT advertised on their site but here it is: 02 8213 2448. If you have been ripped off like I was, you won't see your money again. If you haven't shopped with them yet, lucky you, AVOID THEM. But the number won't be any use, because they will just tell you they have already shipped it. (Yeah right at 9am in the morning.) These crooks just think they get the last laugh, but thanks to something called online reviews, they will learn the hard way that you can't treat your customers and get away with it scott free.
bmw3457 would not shop at Big Warehouse Spares again.
Totally inflexible
Don't use this store.
I ordered a part to protect a washing machine on moving. By the time the part arrived the machine had been picked and moved to a different country. They were totally inflexible about refunds.
cheerio would not shop at Big Warehouse Spares again.
Fraud
Ordered a part (fridge door handle) that was advertised as in stock ready for dispatch. 3 weeks later it still isn't even in the warehouse let alone dispatched. AND even though they LIED they won't cancel the order or provide a refund.
COMPLETE FRAUDSTERS.
I easily obtained the part from another company and it took 3 days.. so the problem is clearly with these useless people.
I would like to allocate no stars but this is not possible hence N/A. Service and shipping are clearly not applicable with this company
Joey would not shop at Big Warehouse Spares again.
SCAMMERS*****WRONG PART****OVERPRICED
Telephone number (Telephone details removed) for BWS
Hi (Store employee name removed), Thank you for taking my call yesterday 04/03/2014 at 4.30pm.
Regarding the incorrect part that was sent out to me, and after ten emails to (Store employee name removed)and (Store employee name removed)and getting the run around.
I finally found the telephone number (Telephone details removed) for BWS on a review forum dating back years with unhappy customers like myself, quite strange that your business telephone number is not advertised on your website!
Also, your website says in the delivery section that you will pick the best delivery option and price for the customer, in fact your website is designed to cheat your customers and charge more than what you specify, just like everyone else has expressed.
Furthermore I have been in the customer service industry for over 25 years, and am not sure if your manager (Store employee name removed) admin@bigwarehouse.com.au understands the term "customer service". As per our phone call yesterday, I have attached a photo of the model/serial number of the LG fridge, and look forward to your reply as promised by 5.00pm Wednesday 05/03/2014.
As I mentioned I no longer require this part from you, as I have ordered it elsewhere for a fraction of the price and delivery fee and therefore request a refund for the full amount of $32.64 or this matter will be forwarded to the Dept. of Fair Trading and the small claims court.
Suk. would not shop at Big Warehouse Spares again.
Scam merchants & Deceptive Postage Charges
They have flooded other sites with great reviews so am sus when they have links to big time ACT IT firm that set up website. 30,000 good reviews on their own site??? Be aware of this facade potential customers...
Ok my experience, ordered a part through them. Did homework on them but google searches didn't show much negativity so I went ahead. Didn't show part in inventory but sent e-mail saying we have found, I ordered. Ok, ordering got my senses tingling, I should have cancelled out then but they already had CC number. They throw a 1.5% surcharge in after you have paid, also show a direct credit route to their bank as well, only after paid however. No issues I thought, their website trumpets free postage over $30 order. 7 days later I get hit for a postage fee of $25. Worst still a satchel would have arrived on 28 Dec but this e-parcel will not arrive till 4 Jan.
I complain, they state that I checked you decide on the postage. I dispute this saying that check said cheapest possible means, i.e. Advertised Free satchel. They push to obviously their go to man and he pushes company line. I have informed them we are in dispute, look IMO avoid. I am pursuing advocacy avenues including chargeback for the postage on CC that I can to cause them the grief they have given me for a quick buck.
SamD would not shop at Big Warehouse Spares again.
Terrible customer service
Why are Big Warehouse Spares advertising parts as available when they simply aren't? And why tell the customer they are dispatched when they aren't? And why take 5 months to get to the bottom of this and sort the issue only after constantly being prompted by me. And why not provide a phone number for customers to check the status of their orders or ask questions? Because they have no idea of customer service that's why. AVOID at all costs.
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The price was fair as was the shipping cost and the service was great........but, more importantly, our microwave now works!