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gift ordering is hard (impossible?) to track, but i did get my item after some delays
ordered a giftpack to be delivered to a relative
shipping was only $3, so good value.
received an order confirmation stating that delivery was expected on the 9th Jan (after purchasing on the 3rd). Sadly, it didn't get delivered till the 15th. At least the item only took 1 day to arrive after it was dispatched
As there was quite a delay and no updates on order status, i contacted Woolworths both via email and phone (using the contact details they provided). A little bit of a hassle as it seems that their phone support can only see your order (my account didn't even show it), but cannot track or tell you of your orders status etc. They have to send off an email to the relevant gift department. Email replies also took several days for a response (if at all). Seems their system for the gift department section needs alot of fine tuning
Please note, i ordered from their "Gifts" section, which seems to be handled by a different area from their regular online orders
So after about 3 calls (which were forwarded via email) and 2 direct emails (with one response), my order was marked as dispatched and arrived just under 2 weeks after date of purchase. Cant say the communication was the best. It felt more an "order and hope for the best" experience.
I guess I'd consider buying from their gift section again, as i did receive my items in the end, despite the delays and having a great deal of difficulty in finding someone who could help. The customer service reps (over the phone) are helpful, but also have their hands tied as they cant do much except to forward on your enquiry, (hopefully) to be replied.
I ordered on a Sunday night but couldn't pick delivery for a Monday which was a little annoying but no big deal for me, so I chose a suitable timeframe for Tuesday.
The delivery always arrives within the last 1/2 hour for me, but that's ok. Arrived at 5:50pm, just 10 minutes in the specified timeframe. Very speedy, I opened the door and the goods were at my doorstep so that was really convenient.
Prices online are the same as catalogued prices (in-store) except some products are a few cents more expensive. The chips and a pack of Solo drink cans were sold out so it said on the invoice that I'd get a refund as I did not allow the products to be substituted in case of stock shortage. The bar of chocolate I ordered arrived cool as it was refrigerated, you don't get that in-store!
I love Woolworths online shopping because the process is just all too easy, I will definitely continue utilising this in the future!
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shipping was only $3, so good value.
received an order confirmation stating that delivery was expected on the 9th Jan (after purchasing on the 3rd). Sadly, it didn't get delivered till the 15th. At least the item only took 1 day to arrive after it was dispatched
As there was quite a delay and no updates on order status, i contacted Woolworths both via email and phone (using the contact details they provided). A little bit of a hassle as it seems that their phone support can only see your order (my account didn't even show it), but cannot track or tell you of your orders status etc. They have to send off an email to the relevant gift department. Email replies also took several days for a response (if at all). Seems their system for the gift department section needs alot of fine tuning
Please note, i ordered from their "Gifts" section, which seems to be handled by a different area from their regular online orders
So after about 3 calls (which were forwarded via email) and 2 direct emails (with one response), my order was marked as dispatched and arrived just under 2 weeks after date of purchase.
Cant say the communication was the best. It felt more an "order and hope for the best" experience.
I guess I'd consider buying from their gift section again, as i did receive my items in the end, despite the delays and having a great deal of difficulty in finding someone who could help. The customer service reps (over the phone) are helpful, but also have their hands tied as they cant do much except to forward on your enquiry, (hopefully) to be replied.