We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
Woolworths online is undeniably very convenient. I used to always shop online with them when there was a $5 delivery window option. They increased it with the less you spend attracting a higher delivery charge.That meant that most of my orders would attract the higher charge. I havent used them for months now and havent gone back so before you place an order check out the delivery charge if that add on matters to you. It did to me
Since I don't have a car, I have started using Woolworths Online to do the big, bulky and heavy items shopping! Navigation of the site was pretty easy, with the website split up into 'aisles' similar to the actual stores. As far as I'm aware the offers and prices were the same as in store. I certainly didn't notice anything outrageously different in price.
There were a few items that I ordered that were not in stock and I was called a few hours after I placed my order to be told that, and was given the option of having substitutes.
Selecting the delivery time was easy, and again, the communication from the delivery team was excellent. On the day the driver was running early, but unlike other companies, I was given the courtesy of a phone call to check that it would be okay to delivery early. That was really nice, as back in the UK I have had home deliveries that have turned up early, and I've had to tell them to go away and return when they were supposed to as I was on the way out to a meeting.
There were a couple of issues with my picked delivery - I had ordered a 3-pack of baked beans (420g size) and received the smaller sized tin 3-pack, and I ordered one brand of chicken nuggets and got a different one because the boxes were almost identical. One phone call to Woolworths, and they made a note of the errors and arranged for free delivery of the right items the next day.
I found the delivery charge great. The UK has had home delivery for many years, and most stores have a flat rate for delivery. What really used to annoy me was the fact that I still had to pay the delivery charge, even when I had an order of several £100s. So, to find that Woolworths Online reduced their delivery charge the more you purchased was brilliant.
Because I was doing the monthly shop for large, heavy non-perishable items, it was easy for me to get up above the minimum spend to receive free delivery. My 'Earn and Learn' points were also included with the shopping, along with a new card to stick them on, so I didn't lose out by shopping online.
It was a very successful shopping purchase, despite the picking errors, but since the items are picked by people, there is always going to be human error. The best thing was that those errors were corrected efficiently and the right items delivered in a timely manner. First rate service, and will be happy to order again.
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