This was my first time shopping at the iconic. I found the process very professional and fast. The website guarantees fast shipping and through the checkout process you are given a specific delivery time to expect your purchase. There was also a tracking number and email to let me know my order was shipped. I was very happy to receive the dress I found online the next day at my front door.
There was a great buy 3 get 2 free sale after Christmas so I took advantage of the offer by ordering some items I had already saved onto my wishlist.
The items were ordered on Friday and delivered the next day on a Saturday afternoon with free shipping. Particularly during a very busy time of year I was happy to avoid the lines in the shopping centre and have great sale items delivered to my front door with ease.
The $4.95 Saturday deliveries are such a treat for me, after a tiring week, receiving mail on a Saturday afternoon is a great delight!
I ordered a lovely River Island dress and it arrived in the expected time frame, loved my order! It was on sale too which made the price more reasonable.
Their service is always great every time I have communication with them via Facebook. I recommend The Iconic to my friends & family all the time.
I had been lusting after a particular scarf on The Iconic website for a few weeks but just couldn't justify the decadence of 'another scarf' to myself.
Happily for me, not so much for my bank account, when I checked up on the status of said scarf, it had been discounted to a price that I felt I could justify to myself so I just couldn't resist.
Of course, I then found another scarf that I liked, that was very inexpensive.... and then I was so close to spending the $50 free shipping limit that I had to find a few other scarves to take my total over the $50.
So I bought 4 scarves.
The scarves arrived really quickly and were really well packed. They are just lovely and they were very well photographed and described on the website.
I am very pleased with them and it is highly likely that I will buy from The Iconic again.
Well played with your $50 free shipping The Iconic, well played.....
Another great experience with The Iconic. Made the order yesterday afternoon, arrived this morning. Love the Dogeared necklace, minimum style, great quality, a bargain too (from $89 down to $35)!
Poor Customer Service, Inventory control and No package
I ordered an item on the 19th of December with an expected delivery date on the following Monday the 22nd. No package arrived. I had to call numerous times over the next eight days to follow up. They had no tacking number, no communication with the warehouse. I asked for a refund, to which they indicated they would forward this onto the refunds team and call me back. I got no return calls and pro mised. I was promised to have a refund by the 29 and would receive a call. Guess what no refund.
I had to chase them up once again and they gave me the usual scripted run around. I said I would lodge a complaint with the Fair trade office and they promptly refunded the money. Shows how hard it is to get a refund, by using delaying tactics.
I get a follow up email stating they actually didnt have the item in stock. Glad to see they are willing to charge my credit card and are very reluctant to give a refund.
Please read up on your shopping rights. Follow the link below and contact the relevant authority in your state. https://www.moneysmart.gov.au/media/347756/kit-acl-factsheet-shopping-rights.pdf
This is my second purchase from the Iconic and I am impressed! Orders are processed quickly and postage is fast, especially considering that I ordered over the holiday period. Everything is really well packed and they often include vouchers for other retailers which is nice. So far i have only bought dresses but they are great quality! The sale prices are a bonus :) Would definitely shop here again and would recommend The Iconic to anyone.
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There was also a tracking number and email to let me know my order was shipped.
I was very happy to receive the dress I found online the next day at my front door.