I bought new spurr cairo sandals and a fair maiden belt during the christmas/boxing day sales. The item arrived 5 days later (because of the public holidays, this was technically the next business day), which is quite impressive. Shipping was free over $50.
Very happy with the product, it is exactly as described! Communication is great, I receive an email for every step of the process (order received, order shipped, order received).
I wouldn't buy full priced items since they can be a bit overpriced, but its definitely the place to go when they have sales or coupon codes.
I have purchased from The Iconic on multiple occasions. Product descriptions have always been accurate and items have been of a high quality.
Standard shipping is packed well and dispatched quickly.
My same-day shipping experience was okay. The estimated time to arrival shown changed sporadically, and I ended up waiting for about 3 hours after the initial delivery time I was told. I understand The Iconic use an external company to handle these, and I am also located right in the Sydney CBD so I know traffic can be unreliable, but a better estimated arrival time here would have been great.
One of my items broke about 3 months after purchase (a well-used bag had a buckle come loose). I contacted support to arrange a refund. The whole process took about 24 hours from my first email, to when I was authorised to return. They are covering return postage.
Every staff member I've dealt with has been polite, friendly and understanding.
My only complaint is that prices can be unreliable, and sizing is sometimes a tiny bit off – but hardly enough to matter.
This was my first purchase at The Iconic and I loved the experience! The site was easy to navigate, checkout was quick and simple.
I bought on Tuesday morning, it was packed and ready to be shipped in the evening and finally arrived the next day - so impressive, 1 business day.
Happy with my purchases, most were on sale and shipping was free because my order was over $50. There's a faulty necklace though and customer service dealt with it really quickly - will be sent a replacement.
Overall a very positive experience at The Iconic, highly recommended!
I made an order on 9/10/13 at 11pm and received an email at 11am the next day to say my order has been packed and ready to be shipped. I then received my package today the 11/10/13 in the morning. I am really surprised how fast it arrived.
My order consisted of a pair of ankle boot, pointy stilettos, black flats and a tshirt.
The best thing was that free shipping was included!!
I recently ordered a couple of dresses and tops from the iconic and found it to have great quality and style, not to mention super fast shipping (within 3 business days) the dresses I bough were on sale so they were quite good value. The thing I love about the iconic is that it brings so many brands together and often has a huge range of sale items!!
The Iconic is an amazing store that has a huge range of clothing, usually selling at a cheaper price than actual stores. The website is extremely easy to use and the shipping for Australia is free!! My parcel come around 2-3 days later and the quality of the product was amazing. Products from the store is at an reasonable price and is cheaper than what is sold at an retail store as said before. I've bought both clothes and shoes there, and they fit perfectly.
Its a great store, its very reliable and i definitely recommend buying from here.
The Iconic is a class act. I bought a Herschel backpack from this site and was impressed with every aspect of the service!
The Iconic gives customers the longest time to return goods. I was able to buy two bags, in different colours, and return the one I liked least. They have a free returns policy, which is totally amazing.
I would shop with the Iconic more if they stocked more things that I love, but I always check their site because I just love their commitment to great service. I can't wait until they grow and have more stock that I love.
As a shopper I always try to support stores that do well by their customers!!
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Very happy with the product, it is exactly as described! Communication is great, I receive an email for every step of the process (order received, order shipped, order received).
I wouldn't buy full priced items since they can be a bit overpriced, but its definitely the place to go when they have sales or coupon codes.