This was my first time shopping at the iconic. I found the process very professional and fast. The website guarantees fast shipping and through the checkout process you are given a specific delivery time to expect your purchase. There was also a tracking number and email to let me know my order was shipped. I was very happy to receive the dress I found online the next day at my front door.
I needed my order by Friday, knowing my The Iconic order would arrive really quickly - I bought my crop tops from here.
Ordered Sunday night, received Tuesday! Shipping was a reasonable $7.95 because my order was under $50. Everything came in their own plastic bag in a large bubble wrap The Iconic satchel.
I ordered on a pair of gorgeous wedges on Thursday morning and they arrived on Saturday which is slower than usual but that's because I chose the cheaper $4.95 Saturday shipping option, it arrived on Saturday in the specified time frame of 1pm-6pm in the usual The Iconic grey bag.
I love my purchase, I think they were a really good buy due to price and quality. I would recommend the Saturday Shipping Option for those shopping on Friday as the weekend delivery means you have your 'urgent' purchase for the night out or for use on Sunday.
Overall, I always have excellent experiences with The Iconic, it's good to see them introducing new things that'll benefit their customers. Well done The Iconic!
I returned a pair of boots in August, received confirmation of return and refund 12/09/2014 and of this date 10/11/2014 the refund is yet to be received by my credit card company. Absolute disgrace, Consumer Affairs have agreed after reading their corespondence to give them a shake up. Simply not good enough. approaching 3 months to refund a return. My advice is to stay away.
The $4.95 Saturday deliveries are such a treat for me, after a tiring week, receiving mail on a Saturday afternoon is a great delight!
I ordered a lovely River Island dress and it arrived in the expected time frame, loved my order! It was on sale too which made the price more reasonable.
Their service is always great every time I have communication with them via Facebook. I recommend The Iconic to my friends & family all the time.
Super fast delivery for a dress I ordered. It was next business day delivery and came in great condition.
Prices are reasonable and the quality of the dress from River Island is amazing. I haven't tried the cheaper brands so I can't vouch for the quality of those.
The Iconic is a class act. I bought a Herschel backpack from this site and was impressed with every aspect of the service!
The Iconic gives customers the longest time to return goods. I was able to buy two bags, in different colours, and return the one I liked least. They have a free returns policy, which is totally amazing.
I would shop with the Iconic more if they stocked more things that I love, but I always check their site because I just love their commitment to great service. I can't wait until they grow and have more stock that I love.
As a shopper I always try to support stores that do well by their customers!!
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There was also a tracking number and email to let me know my order was shipped.
I was very happy to receive the dress I found online the next day at my front door.