Clearly one of the best online retailers in Australia, they are easy to use, have a clean uncluttered website and post same day so you get it within 2 days at most. Pays to keep an eye on their short term discounts as the savings are quite large if you get onto them in time.
First time I have used the website. Great range of baby clothes. Purchased two dresses which where on sale for $13.95, currently $35 at David Jones. Free postage. If you sign up for the newsletter, you will receive a $10 voucher to use towards a purchase of $50 or more within 31days. Shipping took 3 days. Voucher included for my next purchase $15 off $59 or more
Absolutely amazing! Great prices, especially when they have sales, also reward you for shopping and signing up to their newsletter. Great to get a hard copy of the newsletter too in the mail. Shipping always arrives next day when ordered before 2pm and staff are super helpful all the time.
On 14/03/2013 I purchased two pair of flats, one brown and one black from The Iconic website.
The total order amount was $60.92. I condisered this amount was cheap for two pair of flats. Shipping was free, which was a bonus !
The items arrived quick and packaging was well wrapped. There was no issues with the items themselves. However, the black pair of flats did not fit me.
I when online to chat with a staff from The Iconic the following day to inform them of the size matter. They advised me to return the item and they will issue a refund. Their service was good and fast, very polite and understanding.
The best thing about The Iconic are 1. Shipping is free 2. Return item is free 3. Refund & exchange option
I returned the item , with the invoice provided by The Iconic and received my refund within 14 days.
Their website is very good for tracking items as well. I was able to see the status of the returned item on my account which gave me a peace of mind.
Over all, I was very impressed with their service and product.
It was christmas and I had no time to do my Christmas shopping. We had KK in our circle of friends and I needed to get a present for my KK quick fast.
I decided to go online to The Iconic to see what was on sale and suitable as a Christmas gift.
I was browsing in the mens sport section online. This is where I found a great present as my KK was into training.
So I placed an order to a men's wristwrap that was on sale from $60 to $47.12.
Shipping was for free and it was delivered the next day! I was very happy with the postage and handling.
Shopping was quick and easy, price was very reasonable for a Christmas gift, no hidden or extra fees and it was delivered quickly which gave me more them to plan and organise gifts for other family members.
Overall, my experience with The Iconic has been great, easy, quick and the site was very user friendly to browse over hundred of items that were on sale during the busy season.
As a subscriber to this online shopping portal I am constantly receiving email updates about the website's sales.
I have shopped with this store numerous times before and so I knew that I could expect a fast turn around from the time of purchase (Monday night) to delivery (which was Wednesday afternoon). Throughout the process, TheIconic kept me posted about when it had been 'picked, packed and posted !'. They also supplied me with a tracking number so that I could watch where my item was at different times. I purchased the Therapy - 'Wes' boot in brown and the only negative was that it was still full priced during end of financial year sales (however, as a subscriber I receive their quarterly magazine which usually comes with coupon codes such as $15 off a purchase when you spend $59 or more). I also googled TheIconic discount codes, and I managed to get $10 off the full price of purchase in the end. Delivery was $4.95, with the option of 3 hour fast delivery which would have been $9.95.
In my experience, TheIconic has provided the fastest standard delivery time - which in this case was 1.5 business days. It does also provide the option of express delivery which is within 3 hours of purchase (during business hours).
I bought a dress that I was 80% sure about, received it and after trying on it turned out not to be perfect. I returned it (free postage) and received a full refund without any fuss at all.
I really recommend this store for both customer service and quality of product.
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