I paid for a Grobag from the owner of Lime Tree Kids through her eBay shop on June the 1st. On the 13th I contacted asking for a tracking number as I had not received the item. On the 14th I received a response advising she had been in hospital and that it would be posted that day. I requested express post but did not receive a response back. On the 18th I again asked for a tracking number and not receive a response, lodged a Paypal dispute on the 19th of June. It is now nearly 3 weeks since payment of item. Later that day I receive a response advising item has still not been posted and that it will posted along with a free sleeping bag, the following day. On the 20th of June, I receive an email advising that the grobag has a mark on it and that she would like to wash it before sending the next day and that a full refund will be given along with the two free sleeping bags. Subsequently 5 minutes later another response is received that a refund has been processed however due to my lodgement of a Paypal dispute, the sleeping bags will now no longer be dispatched.
What an incredibly frustrating and disappointing service. If this is how she runs her business, I will be taking mine elsewhere.
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On the 13th I contacted asking for a tracking number as I had not received the item.
On the 14th I received a response advising she had been in hospital and that it would be posted that day. I requested express post but did not receive a response back.
On the 18th I again asked for a tracking number and not receive a response, lodged a Paypal dispute on the 19th of June. It is now nearly 3 weeks since payment of item. Later that day I receive a response advising item has still not been posted and that it will posted along with a free sleeping bag, the following day.
On the 20th of June, I receive an email advising that the grobag has a mark on it and that she would like to wash it before sending the next day and that a full refund will be given along with the two free sleeping bags.
Subsequently 5 minutes later another response is received that a refund has been processed however due to my lodgement of a Paypal dispute, the sleeping bags will now no longer be dispatched.
What an incredibly frustrating and disappointing service. If this is how she runs her business, I will be taking mine elsewhere.