I paid for a Grobag from the owner of Lime Tree Kids through her eBay shop on June the 1st. On the 13th I contacted asking for a tracking number as I had not received the item. On the 14th I received a response advising she had been in hospital and that it would be posted that day. I requested express post but did not receive a response back. On the 18th I again asked for a tracking number and not receive a response, lodged a Paypal dispute on the 19th of June. It is now nearly 3 weeks since payment of item. Later that day I receive a response advising item has still not been posted and that it will posted along with a free sleeping bag, the following day. On the 20th of June, I receive an email advising that the grobag has a mark on it and that she would like to wash it before sending the next day and that a full refund will be given along with the two free sleeping bags. Subsequently 5 minutes later another response is received that a refund has been processed however due to my lodgement of a Paypal dispute, the sleeping bags will now no longer be dispatched.
What an incredibly frustrating and disappointing service. If this is how she runs her business, I will be taking mine elsewhere.
"I bought my toddler (who is not even in daycare) the entire woodland backpack/lunchbox etc range from Bobble Art at Silly Milly Moo becaus..." Read More
"Bonds had a 2 for 1 brief sale on and it was too good to pass up. The website was incredibly easy to browse and order from and the prices ..." Read More
"I ordered a Bubbaroo Joey Swag from WOW Baby specifically for an upcoming camping trip in the Victorian High Country. At the time of purch..." Read More
"I ordered Aveda's complete range of volumizing products from FragranceNet. The prices were very competitive compared with the cost of the ..." Read More
"I grabbed my hubby a Samsung Book Cover for his Samsung Galaxy Tab 2 10.1 for Christmas as we weren't able to source one locally no matter..." Read More
On the 13th I contacted asking for a tracking number as I had not received the item.
On the 14th I received a response advising she had been in hospital and that it would be posted that day. I requested express post but did not receive a response back.
On the 18th I again asked for a tracking number and not receive a response, lodged a Paypal dispute on the 19th of June. It is now nearly 3 weeks since payment of item. Later that day I receive a response advising item has still not been posted and that it will posted along with a free sleeping bag, the following day.
On the 20th of June, I receive an email advising that the grobag has a mark on it and that she would like to wash it before sending the next day and that a full refund will be given along with the two free sleeping bags.
Subsequently 5 minutes later another response is received that a refund has been processed however due to my lodgement of a Paypal dispute, the sleeping bags will now no longer be dispatched.
What an incredibly frustrating and disappointing service. If this is how she runs her business, I will be taking mine elsewhere.