Discover the latest in women's fashion and men's clothing online. Shop from over 40,000 styles, including dresses, jeans, shoes and accessories from ASOS and over 800 brands. ASOS brings you the best fashion clothes online.
I love ASOS. It has a great range of accessories and clothing and customer service is generally good. However, I have found that their sizing can be quite varied. I purchased some leather trousers with only 1 size difference and neither fit. It was either too big or too small. Weird.
On this particular order I applied an express post code but for whatever reason it didn't register after payment was made. When I contacted customer service they said they couldn't change the delivery method even though I contacted them straight away after placing the order (they wouldn't have had a chance to pack the order yet). So on this circumstances I think some flexibility would've been nice.
With standard delivery it took about 2 weeks to arrive. Returning is simple enough but sometimes it's not worth it as the postage cost is on you.
Looking for a new dress for my pre wedding photos and found the perfect white dress, and with the wide range of sale items, I also added on a grey knit dress for winter. Can't wait for them to arrive - free express delivery too!
I ordered a top that was needed urgently. I applied normal shipping and it came within the week!! Quality is great! I recommend to buy from there! Especially the ASOS label!
Waited a month on first order and asked for a refund. No explanation given.
2nd order now approaching a month. Wrote customer service on failed order, they said all they can offer is an apology. I was told to wait 2 weeks and if not there contact them back. That leaves a paying customer another month with nothing to show for.
Posted a warning to future consumers on their Facebook page which was taken down immediately.
No accountability on ASOS for delivering purchased goods, and definitely no one there making things right.
If you have a problem, contact them, leave a review, and follow up with the Trading Standards Institute (BBB equivalent in the UK). http://www.tradingstandards.gov.uk/index.cfm
ASOS was the online shop that started my online shopping addiction. ASOS has super low prices, regular promo codes (Unidays has 10% off for students all the time!) for a wide range of brands and styles. However, the selling point for me was free world-wide shipping and local return! After my first two orders with ASOS, I had to tell almost everybody I know about this amazing online store! I know there are more and more international online shops offering shipping to Australia, but normally with high shipping cost, and even higher cost and complex procedures for return. It is great to have ASOS offer free shipping without minimum purchase and easy & affordable local return.
However the quality of products can very drastically. And I've also noticed the prices have gone up accordingly with its increasing popularity world-wide.
I've bought a cardigan and two dresses from ASOS at separate times and in general it takes them about 2 weeks to deliver them. It is always well packaged. The size described is accurate and all items have fit me well. The fabric is generally good quality. One of the dresses was white and the fabric was a bit thin but in general I've found the description and pictures to be accurate and I would buy from them again. Delivery was free.
"This site usually has different sales that last around a day. Some of the sales are pretty good, others aren't that great. I bought a coup..." Read More
"dermalogica's products not only work very well but they have amazing customer service who include lovely free samples with every order!
..." Read More
"When Australian Natural Care had free postage for Australia Day, I decided to order: enviroCLEAN Vigor All Purpose Cleaner, two Calmagen ..." Read More
"Purchased and send out Digital Prints. Received after 7 days and was very happy with the condition and colours of the photos. Would buy fr..." Read More
"I have become a Woolworths home delivery convert. I order from Woolies online most weeks and have our groceries (with the exception of fru..." Read More
On this particular order I applied an express post code but for whatever reason it didn't register after payment was made. When I contacted customer service they said they couldn't change the delivery method even though I contacted them straight away after placing the order (they wouldn't have had a chance to pack the order yet). So on this circumstances I think some flexibility would've been nice.
With standard delivery it took about 2 weeks to arrive. Returning is simple enough but sometimes it's not worth it as the postage cost is on you.