I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails, have disconnected their phone number (after recently being bought out) and delete my comments off their facebook page. Currently waiting for the issue to be resolved by consumer business services almost three months later and still waiting for a refund. NEVER BUY FROM THIS SITE!!!
I ordered two items from this website - a filing cabinet and a desk.
The filing cabinet had arrived, but the desk is lost in limbo somewhere. I have been charged for both and waiting an email response. Each time I try to track the desk, I get a response that this item has not been scanned.
I waited on the phone for 35 minutes, to which then I received the message "This number is no longer connected" and hung up on me.
NOT IMPRESSED! I will not be using this website again.
Recently I purchased a very small camera from oo.com.au & the item was delivered to a newsagent out of my area three suburbs away,instead of locally in which there is three newsagents in three adjoining suburbs that it could have been dropped off at without inconvenience to the driver or myself.
To find out why this happened and avoid having further future deliveries to who knows where, I had to make numerous emails and lengthy phone calls to their "Customer Service", in which they claimed no record of the emails even though I provided confirmation numbers,my matter was ignored & two calls in which I was cut off.
Their attitude was arrogant & inconsiderate.
Why pay a courier if it can't be delivered & you have to drive through three suburbs to pick it up? What happened to customer service?
Purchased a six pack of Wynns Shiraz on 19th of May. oo claimed to have sent the item to a random news agency ? Weird, still no sign of the goods, several attempts to resolve and to no prevail. No item , no refund , no service. What a joke, my opinion is avoid at all costs.
Safe your time and avoid frustration with this company. I ordered set of speakers and paid with PayPal. Goods supposed to be sent and they provided tracking number. Two weeks later nothing arrived. The customer service didn't bother to give me any sensible answer and did't want to refund my money. All their positive claims on the website about return and refund are bunch of lies. I spent hours pursuing them without any results. Finally PayPal refund my money. I will newer reccomend oo.com.au to anybody!
Some good prices and offerings. Support charity with your purchases
As part of a free shipping promotion, ordered a couple of Canningvale bath sheets.
Canningvale is a highly regarded brand, producing quality towels and sheets and the helpful onsite customers reviews encouraged me to complete the purchase.
Another great reason to purchase from OO, is the fact that they allow you to round your purchase to the nearest dollar, and they will match the amount you contribute to a charity (i forget the charity which they support)
I received an order confirmation email on the day of my order, with my item being shipped the next day. My trackable item then arrived the following day.
Very quick shipping times and great to be kept up to date with the progress of my delivery.
I like the fact that they have feedback/reviews of (some) products, which allow me to make a more informed purchase. Supporting charity with your purchases is another great reason and incentive to buy from them.
So long as the product is right, i'll be more than happy to buy from OO again and would recommend them to others.
I was shopping for a cheap turntable for a christmas present and found one on oo.com.au. The package came in time for christmas and was marked fragile all around. Everything was intact and the quality is great.
"Cheapest site I could find online and great service. Purchased the
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