I bought new spurr cairo sandals and a fair maiden belt during the christmas/boxing day sales. The item arrived 5 days later (because of the public holidays, this was technically the next business day), which is quite impressive. Shipping was free over $50.
Very happy with the product, it is exactly as described! Communication is great, I receive an email for every step of the process (order received, order shipped, order received).
I wouldn't buy full priced items since they can be a bit overpriced, but its definitely the place to go when they have sales or coupon codes.
The Iconic is a class act. I bought a Herschel backpack from this site and was impressed with every aspect of the service!
The Iconic gives customers the longest time to return goods. I was able to buy two bags, in different colours, and return the one I liked least. They have a free returns policy, which is totally amazing.
I would shop with the Iconic more if they stocked more things that I love, but I always check their site because I just love their commitment to great service. I can't wait until they grow and have more stock that I love.
As a shopper I always try to support stores that do well by their customers!!
I made an order on 9/10/13 at 11pm and received an email at 11am the next day to say my order has been packed and ready to be shipped. I then received my package today the 11/10/13 in the morning. I am really surprised how fast it arrived.
My order consisted of a pair of ankle boot, pointy stilettos, black flats and a tshirt.
The best thing was that free shipping was included!!
The Iconic is an amazing store that has a huge range of clothing, usually selling at a cheaper price than actual stores. The website is extremely easy to use and the shipping for Australia is free!! My parcel come around 2-3 days later and the quality of the product was amazing. Products from the store is at an reasonable price and is cheaper than what is sold at an retail store as said before. I've bought both clothes and shoes there, and they fit perfectly.
Its a great store, its very reliable and i definitely recommend buying from here.
I recently ordered a couple of dresses and tops from the iconic and found it to have great quality and style, not to mention super fast shipping (within 3 business days) the dresses I bough were on sale so they were quite good value. The thing I love about the iconic is that it brings so many brands together and often has a huge range of sale items!!
I purchased some heels from the Iconic with express delivery. Having read their Ts & Cs on delivery to Perth and refunds (as well as having purchased items online before), I didn't think I would have such a dismissive response to my query when these heels turned out to be incredibly uncomfortable. Once evening is all it took for these heels to become unwearable and basically the most uncomfortable shoes I have ever worn. As I wore them out for the evening to the Theatre (no major signs of wear visible) I was not eligible for the straight forward returns policy. I was advised on line to call up and explain my query further. The Customer Service agent wasn't helpful and only repeated the information that was already available online. She conferred to her manager and repeated the before information.
Any other shop would've listened to the query and provided a solution, the Iconic unfortunately is not yet a company that is able to manage real customer queries. I will not be ordering from them again and have reported them to trading standards.
I really thought that The Iconic would be an easy and pleasant experience as they seem to have a good return policy, overnight delivery in inner Sydney etc etc. It was the total opposite. I ordered a flower girl dress, inner Sydney, was despatched same day but never arrived. The company refused to send me another dress unless I paid for a second one and tagged me along for two weeks telling me they would advise me of it's arrival when they had sorted it out with Australia Post. Eventually they stopped replying to my emails, I sat and waited and no-one called. I was patient to begin with but in the end I had enough. I called them for the third time and finally got someone that was eager to sort it out, I was told if the dress had not been found with in a couple of days, then it wasn't going to be found at all. So basically give up. I asked once again for them to please send me another one, but by then they were out of stock. They vaguely mentioned a voucher as compensation, but never sent one and when I followed it up, that email was also ignored. So two weeks after my order I was left with no flower girl dress and a bad, bad taste in my mouth. Do not recommend.
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Very happy with the product, it is exactly as described! Communication is great, I receive an email for every step of the process (order received, order shipped, order received).
I wouldn't buy full priced items since they can be a bit overpriced, but its definitely the place to go when they have sales or coupon codes.