Thank you for posting your detailed feedback. It is of interest so that we can ensure excellent quality and service is provided at each and every production facility across Canada as well as in Australia. We apologize that your two gift baskets were sent with incorrect items and packaging.
Your post has been sent to the manager for more detailed investigation into what happened and who was at fault. Our customer satisfaction rate is very high and we sent thousands of gift baskets every season to happy recipients, but obviously your order was not fulfilled to proper standards.
We apologize for the disappointment that was caused your mother at Christmas. I see that our customer service team has already been in touch but I will ensure that the manager is also aware of these circumstances. Thank you again for providing the lists and the photos and our further apologies that your order was not perfectly fulfilled. Please be assured that the matter will be sorted as quickly as possible. Best regards, Bloomex Australia