Absolutely disgusted! Ordered a dozen ASSORTED roses for my mum for Mothers Day and when she received them they were almost dead!! The petals were brown and wilted and the babies breath was dead. Also, she didnt receive assorted roses, all she got was pink! The flowers were almost drooping. By Mothers Day, only 2 days later my mum had to throw them out!!! She went and got a bunch from Aldi for $10 which were 100% better than what Bloomex sent out. When I called customer service, I was spoken to in rude manner by 2 different women and hung up on, twice!! So much for providing excellent customer service and Freshest Flowers guaranteed. I would NEVER use this company again. When I asked for my money back I was told that isn't an option and they would resend my flowers. I didn't want anything to be resent. I don't trust who this company have as their flower suppliers and would NEVER use them again for ANYTHING!!! I think the pictures speak for themselves. Don't waste your time with this company. Flowers and customer service are HORRIBLE!!!
Store Representative
Hello Clare,
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up with the issue.
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Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up with the issue.
Sincerely, Bloomex Management