I ordered flowers to be delivered in Perth, and they did arrive on time. The store also agreed to refund the extra vase I inadvertently ordered at the time. However when I also complained about the size and quality of the blooms delivered (after paying extra for a "super sized" bunch) I was told what was delivered was super sized and I can only have a store credit. This is useless to me as I don't wish to buy such poor quality and expensive flowers from them again. I've posted the images below, so you be the judge.
Store Representative
Hello, Thank you for the post and for the photo. We apologize if you were disappointed in your flowers. Our customer satisfaction rate is very high. We are glad that you were offered a store credit, but sorry to read that this was not of interest to you. We have flagged your review for manager follow up. Best regards, Bloomex Australia
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Thank you for the post and for the photo. We apologize if you were disappointed in your flowers. Our customer satisfaction rate is very high. We are glad that you were offered a store credit, but sorry to read that this was not of interest to you. We have flagged your review for manager follow up.
Best regards,
Bloomex Australia