Birthday flowers and fruit arrived damaged, dying and with visible mold. Company response was to hang up the phone when I tried to complain. They also made up false names, gave incorrect contact information and tried to invent laws and regulations to defend their appalling practices.
Store Representative
Hello, I believe this was resolved some time ago. We apologized for the fruit arriving in less thank peak condition, as quality is extremely important to us. We offered to resend a fresh basket immediately, but a refund was preferred. A refund was issued. We apologize if there was any confusion regarding communications with our customer service department. A manager was alerted to your messages and investigation ensued with the agents who handled your order. We have an extremely high customer satisfaction rate so your concerns are important and were followed up. Thank you for your feedback and we trust that the issue has now been resolved for you.
Quite the contrary; this order was only recently refunded and only done so after a case was opened with NSW office of fair trading. Bloomex refused a refund outright, disconnected customer service calls and failed to deliver a replacement order that was explicitly assured. I also take issue with your claim to have a high customer satisfaction rate. Your online reviews would suggest completely the opposite and indicate that your assertions in this regard are fanciful. There is no 'confusion' of any kind, your service is sub standard and I urge others considering to use order with you to review the feedback other Australian customers are leaving for bloomex.
"I ordered a Samsung tablet on 1st October & paid immediately via PayPal. On 4th October, they advised "the product you ordered was returne..." Read More
"My cat loves Vetalogica treats, on this shopping occasion , they were cheapest at Pet Barn. The website is bright, easy to navigate and or..." Read More
"I always order my favourite fragrances from here. They arrive within days and are packaged so beautifully. I have never had a bad experien..." Read More
"I ordered a herb set for my sister's 30th birthday and spent over $100. One showed up dead, plus late and they didn't honour the discount ..." Read More
I believe this was resolved some time ago. We apologized for the fruit arriving in less thank peak condition, as quality is extremely important to us. We offered to resend a fresh basket immediately, but a refund was preferred. A refund was issued. We apologize if there was any confusion regarding communications with our customer service department. A manager was alerted to your messages and investigation ensued with the agents who handled your order. We have an extremely high customer satisfaction rate so your concerns are important and were followed up. Thank you for your feedback and we trust that the issue has now been resolved for you.