I ordered birthday flowers on 24/7/14 for one of my work colleague to be delivered on her birthday on 25/7/14. Flower never showed up. I called at 4:50pm and the lady over the phone was blunt and cold advising me that there are no direct number to track driver. She can only send an email off to track the order, besides driver has until 5pm to deliver the flowers. I pointed out that it's 10mins to 5pm, we have to close up so would like to know if driver will be here anytime soon or not? A courtesy phone call would have been nice. Her response was indifference - I can't do anything.
I tried calling again at 5.10pm and then 5.15pm. Once transferred to their Customer Service, their line went silent on me. So I assume they close 5pm on the dot. Great. Flowers for a special occasion and it never showed up and no courtesy phone call to advise it's not coming.
After that I tried sending an email twice, tried their chat, sent them a private message on facebook, called them again several times (but answering machine kept saying they were busy every time and to leave a message), left a message on their answering machine as requested. I even tried to use their "contact us" on their website to contact them but their submit button does not work.
On 28/7/14 I received an email to advise that the flowers will be delivered that same day with complimentary upgrade. Flowers arrived at 3.30pm that day. I asked the driver what happen to Friday 25/7/14? Flowers were meant to be delivered then. She replied it was not her problem. They ONLY got the order JUST 1HR AGO!!! I said I placed an order on 24/7/14. All she said was it was the Company's fault, take it up with them - loving the friendly service so far - so much for the "We Care" motto.
I took one look at the flowers and my heart sank further. It was not what I ordered and I was not sure what the complimentary upgrade was? The studs around the vase or the little ladybird glued to one of the leaves?!
First and last time Bloomex. I also discovered all the following websites associated with Bloomex (correspondence email is always from Bloomex CA). I order my flowers via www.online-florist-melbourne.com.au. Will be sticking to my regularly online store from now on, they never disappoint - www.flowers.com.au & www.rosesonly.com.au.
They sent me further discount emails after that with a complimentary delivery on my next order - Thanks, but no thanks...
Store Representative
Hello, Thank you for your feedback. We are sorry to read that you were disappointed with your products and services. We do send updates via email at each step of the order and delivery process, but it sounds like you were having difficulty reaching us. Some of our products are labelled on the website as not available for delivery on certain days of the week, as our couriers are not able to get to your area at all times. We apologize if there was a delay in the processing of your order. and offered upgrade and future discounts in effort to make up for your frustration. I have passed your post to our customer service department as we are currently reviewing our feedback and are always looking for ways to improve. Best regards, Bloomex
"(Review Updated)
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I tried calling again at 5.10pm and then 5.15pm. Once transferred to their Customer Service, their line went silent on me. So I assume they close 5pm on the dot. Great. Flowers for a special occasion and it never showed up and no courtesy phone call to advise it's not coming.
After that I tried sending an email twice, tried their chat, sent them a private message on facebook, called them again several times (but answering machine kept saying they were busy every time and to leave a message), left a message on their answering machine as requested. I even tried to use their "contact us" on their website to contact them but their submit button does not work.
On 28/7/14 I received an email to advise that the flowers will be delivered that same day with complimentary upgrade. Flowers arrived at 3.30pm that day. I asked the driver what happen to Friday 25/7/14? Flowers were meant to be delivered then. She replied it was not her problem. They ONLY got the order JUST 1HR AGO!!! I said I placed an order on 24/7/14. All she said was it was the Company's fault, take it up with them - loving the friendly service so far - so much for the "We Care" motto.
I took one look at the flowers and my heart sank further. It was not what I ordered and I was not sure what the complimentary upgrade was? The studs around the vase or the little ladybird glued to one of the leaves?!
First and last time Bloomex. I also discovered all the following websites associated with Bloomex (correspondence email is always from Bloomex CA). I order my flowers via www.online-florist-melbourne.com.au. Will be sticking to my regularly online store from now on, they never disappoint - www.flowers.com.au & www.rosesonly.com.au.
Website associated with Bloomex to avoid:
www.bloomex.com.ca
www.bloomex.com.au
www.secure.bloomex.com.au
www.online-florist-melbourne.com.au
www.online-florist-sydney.com.au
www.online-florist-brisbane.com.au
www.online-florist-adelaide.com.au
www.online-florist-perth.com.au
www.online-florist-darwin.com.au
www.online-florist-canberra.com.au
They sent me further discount emails after that with a complimentary delivery on my next order - Thanks, but no thanks...
Thank you for your feedback. We are sorry to read that you were disappointed with your products and services. We do send updates via email at each step of the order and delivery process, but it sounds like you were having difficulty reaching us. Some of our products are labelled on the website as not available for delivery on certain days of the week, as our couriers are not able to get to your area at all times. We apologize if there was a delay in the processing of your order. and offered upgrade and future discounts in effort to make up for your frustration. I have passed your post to our customer service department as we are currently reviewing our feedback and are always looking for ways to improve.
Best regards,
Bloomex
http://www.fairtrading.qld.gov.au/lodge-your-complaint