My sister should have read reviews before using Bloomex
I received a Christmas Table Centrepiece from my sister on the 23rd. It was nothing like the picture, arrived upside down, flowers broken, bits of bushes stuck in (no pine cones or berries) white roses all brown, foam container showing - no way I would put it on show in my house. I contacted wecare at Bloomex on the 23rd and they asked for photos, which I sent. Not another word. I am Victoria and I reckon Fastway had the box in one of their vans overnight or longer. I threw the display out Christmas Day after sending another photo to Bloomex. They are supposed to last a week, but we had it two days. Even the greenery was shriveling up. Check how many people would not use Bloomex again. I also went through to LiveChat (Anna). I briefly told her I had no reply from Wecare and she did not reply. Line went dead!
Bloomex have been in touch apologising and said they would send a replacement on 6th Jan when they return to work
Hi there, Thank you for posting your feedback and also for posting your update. We apologize again that your centrepiece was not completely to your liking, and for any damage that the courier added. We are glad to see that a fresh delivery has been set up for you. Thank you again for your patience and fairness as the matter was sorted. Best regards, Bloomex Australia
Another display received 8th. I think Bloomex are being let down by franchise owners and freight company. The display was still nothing like picture on line except it was red & green. Thanks Bloomex.
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Thank you for posting your feedback and also for posting your update. We apologize again that your centrepiece was not completely to your liking, and for any damage that the courier added. We are glad to see that a fresh delivery has been set up for you. Thank you again for your patience and fairness as the matter was sorted.
Best regards,
Bloomex Australia
http://www.fairtrading.qld.gov.au/lodge-your-complaint