Very disatisfied with customer service after getting accused of being in the US. All credit card, paypal, email address and postal address are AU. All because I have VPN on for security reasons. Never forgetting the second time was processed under my regular IP. So what if I was overseas and buying it for my son. Definitely stick with ebay and the fantastic seller who sent me the code withins minutes for my sons birthday tomorrow. Oh! and never mind that this is a UK base store selling to Australia.
This is the second order I have made through Ozgameshop and now they are 0 for 2... The first item I ordered took 4 weeks, and now 3 weeks later on this one only half off the items have only just been dispatched. I was told that there was 6 - 10 day period before delivery, but this is far too long past that date and some of the items I am now being told will not make it as Christmas presents. If you are ordering from here for Christmas presents, DON'T as I think it is already far too late. Try something for Easter about now.
I have ordered $300 worth of PS4 games from them using there Express post, they have not turned up and after emailing numerous times and getting nothing but excuses they have turned around now and blamed me for giving them the incorrect post code. I have the original email invoices for these orders and both clearly show all details of my post code and address are correct but they will not accept liability telling me it may take 3 months for them to be returned. They should refund my money in full because of their incompetence and not blame the customer. I have added the invoices showing my post code, and it is correct, I have blurred the rest of my address for privacy reason but very clear to see the post code, please avoid this company at all cost.
Follow up on this review so we know the truth. - I have finally been refunded my payment for this order but not before going public with it and being blamed for giving them the wrong information. While I appreciate them refunding my funds I don't think anybody should be treated this way or need to go public before getting refunded. My original score remains unchanged and I won't be dealing with them again.
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