I ordered flowers on a Thursday, and paid extra for next day delivery. It's now Monday and the flowers have still not been delivered. After several failed attempts to contact customer service, when I finally talked to someone they reluctantly promised me my flowers would be delivered today. You would be shocked to know they still haven't arrived. This is an absolute scam and upsetting considering I order a lot of flowers and was hoping to find a good company to do regular orders through. Will be contacting my bank and possibly fair trade if a refund will not be given.
Store Representative
Hi Kwest, Our apologies for your experience to date. Can you please provide an order number so that we can investigate this matter, and contact you with some resolution? Please let us know, and we will be happy to assist you. You can also speak to a manager Monday-Friday 8am-4pm Sydney time by calling 1-800-451-637. We look forward to resolving this for you as quickly as possible. Kind Regards, Bloomex
Two orders in one week, both not delivered when promised, even though I paid for same day delivery. customer service not even bothered to reply to my emails.
I placed an order for flowers for a funeral I was not able to attend 2 days in advance. There was then an avalanche of emails about the status of the order-one of these said the order had been delivered a day early. I contacted Bloomex and they said everything was fine the order would proceed at the allotted time and place. A day after the funeral I was contacted to say that the flowers were not delivered on time, they were a day late and dead and would I like to have them resent-not very helpful when the funeral was the day before.
I was given a store credit of the original amount, nothing for the inconvenience and embarrassment of not having the flowers at the funeral-very poor customer service!!
Abysmal service from the moment I paid. I ordered, and paid for, same day delivery for a really special occasion - the flowers weren't delivered for another 24hrs, and also to the totally wrong address. I had to arrange separate courier for the flowers to be delivered to the correct address which, when they finally arrived, looked nothing like the flowers I had ordered, and we're entirely innapropriate for the special occasion. When chasing this up with Bloomex, I was given the run around and no help whatsoever. Still no refund on my same day delivery.
Absolutely abysmal service. Never use them.
Store Representative
Hello,
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex
Order flowers the night before to be delivered the next day for my Mother for Mothers Day. Received a confirmation email the following morning saying all processed. Somebody stayed home all day waiting and nothing arrived. Rang the 1800 number from the website and keep going to voicemail. Used the online chat and the agent said that they had my details and they would escalate it to the manager. Have not heard a thing back. This is the first and very last time I will use this very reliable company.
Store Representative
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex
Disappointed in flower description and customer service
I ordered online. Delivery was not available for same day delivery. This was advised by email and not by a telephone call. The delivery was made following afternoon after I had been hung up on twice from customer service and two online chat helpers did not make any comments to my questions.
I ordered Scrumptious Blossoms which is described as a mixture of delightful blossoms including daisies and roses with greenery. There is not one rose in the arrangement. I do understand that things do not always come exact as a photo but this was nothing like what I thought I paid for. The arrangement was all purple daisies with 4 white daisies and two or three yellow daisies or something else. I am not happy with the service or the arrangement that I have paid $34.95 for. At least they came in the vase I ordered and the card. Vase is lovely, thanks.
I live in the UK and wanted to send some flowers to my daughter-in-law in Melbourne for a special birthday. I placed the order on 9 March for delivery on 12 March, thinking this was sufficient notice. I thought the flowers were reasonably priced but thought the delivery charge was slightly excessive, and this was for next day delivery even though it was 3 days hence. (there was no other alternative delivery charge). I duly received email confirmation of the order with said delivery date of 12 March.
We skyped the family on 13 March to find out the flowers had not arrived. 2 days later they had still not turned up, so my son rang the company and, as with previous reviewers, found the call centre unhelpful and noisy and bad attitude. My son was told a complimentary bunch of flowers would be delivered by way of an apology, but they never materialised.
I emailed Bloomex to see what was happening, expressing my disgust at the service, and didn't even have the courtesy of a reply. I then received an email from them outlining a new delivery date and the flowers duly turned up on 17 March - nearly a week late. The oasis was completely dry so they had obviously been left somewhere and the delivery note had the original delivery date on it - 12 March.
Like previous reviewers, I wish I had read some of them before placing an order. I will certainly never ever use this company again and my son has advised me to send my complaint to the Australian trading standards.
Store Representative
Hello, Thank you for posting your feedback. We were very disappointed to read about your delayed delivery. We apologize for the delay and for any frustration that you experienced with customer service assistance. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Kind regards, Bloomex Australia
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