I live in the UK and wanted to send some flowers to my daughter-in-law in Melbourne for a special birthday. I placed the order on 9 March for delivery on 12 March, thinking this was sufficient notice. I thought the flowers were reasonably priced but thought the delivery charge was slightly excessive, and this was for next day delivery even though it was 3 days hence. (there was no other alternative delivery charge). I duly received email confirmation of the order with said delivery date of 12 March.
We skyped the family on 13 March to find out the flowers had not arrived. 2 days later they had still not turned up, so my son rang the company and, as with previous reviewers, found the call centre unhelpful and noisy and bad attitude. My son was told a complimentary bunch of flowers would be delivered by way of an apology, but they never materialised.
I emailed Bloomex to see what was happening, expressing my disgust at the service, and didn't even have the courtesy of a reply. I then received an email from them outlining a new delivery date and the flowers duly turned up on 17 March - nearly a week late. The oasis was completely dry so they had obviously been left somewhere and the delivery note had the original delivery date on it - 12 March.
Like previous reviewers, I wish I had read some of them before placing an order. I will certainly never ever use this company again and my son has advised me to send my complaint to the Australian trading standards.
Store Representative
Hello, Thank you for posting your feedback. We were very disappointed to read about your delayed delivery. We apologize for the delay and for any frustration that you experienced with customer service assistance. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Kind regards, Bloomex Australia
Abysmal service from the moment I paid. I ordered, and paid for, same day delivery for a really special occasion - the flowers weren't delivered for another 24hrs, and also to the totally wrong address. I had to arrange separate courier for the flowers to be delivered to the correct address which, when they finally arrived, looked nothing like the flowers I had ordered, and we're entirely innapropriate for the special occasion. When chasing this up with Bloomex, I was given the run around and no help whatsoever. Still no refund on my same day delivery.
Absolutely abysmal service. Never use them.
Store Representative
Hello,
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex
I placed an order for flowers for a funeral I was not able to attend 2 days in advance. There was then an avalanche of emails about the status of the order-one of these said the order had been delivered a day early. I contacted Bloomex and they said everything was fine the order would proceed at the allotted time and place. A day after the funeral I was contacted to say that the flowers were not delivered on time, they were a day late and dead and would I like to have them resent-not very helpful when the funeral was the day before.
I was given a store credit of the original amount, nothing for the inconvenience and embarrassment of not having the flowers at the funeral-very poor customer service!!
Two orders in one week, both not delivered when promised, even though I paid for same day delivery. customer service not even bothered to reply to my emails.
Ordered flowers for my secretary for Secretary's Day which was the next day. Paid for next day delivery and the flowers never arrived. Rang approximately 5- 6 times and also sent an email however no-one resolved anything - they were 'looking into it'. Finally today (the 12th of May) I got hold of someone who actually wanted to be of some assistance who advised I would be refunded. I asked what about the flowers - I would still like them sent but wanted a refund of the delivery fee. Apparently it was refund only. They couldn't refund the delivery. In the end I have said I want the flowers upgraded. Apparently being delivered on Wednesday....but I won't hold my breath. Just glad they weren't for a funeral, or I probably would be dead by the time they arrived.
Store Representative
Hi Tamara, Sorry to read about the delay with your order. and the issues with the courier. Some of our products are not available for next day delivery in all areas, but this is always posted clearly on the product page. We apologize for any frustration you experienced and we did offer a refund or resend. I hope that you enjoyed the fresh flowers that were sent out to you. Best regards, Bloomex
Ordered flowers for my wifes birthday 6 days prior to the date, the flowers did not arrive until the 20th and were just left out on the doorstep. Contacted them to advise and got offered a discount off my next order - like I would even consider using them again.
Do not use Bloomex, they are unreliable and the after sales service is awful.
Store Representative
Hello, Sorry to read about your negative experience with Bloomex. I have forwarded your post to our customer service manager. We apologize for the delivery delay and hope that you use the store credit to try us again, so that we can provide you with a better outcome. Best regards, Bloomex
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We skyped the family on 13 March to find out the flowers had not arrived. 2 days later they had still not turned up, so my son rang the company and, as with previous reviewers, found the call centre unhelpful and noisy and bad attitude. My son was told a complimentary bunch of flowers would be delivered by way of an apology, but they never materialised.
I emailed Bloomex to see what was happening, expressing my disgust at the service, and didn't even have the courtesy of a reply. I then received an email from them outlining a new delivery date and the flowers duly turned up on 17 March - nearly a week late. The oasis was completely dry so they had obviously been left somewhere and the delivery note had the original delivery date on it - 12 March.
Like previous reviewers, I wish I had read some of them before placing an order. I will certainly never ever use this company again and my son has advised me to send my complaint to the Australian trading standards.
Thank you for posting your feedback. We were very disappointed to read about your delayed delivery. We apologize for the delay and for any frustration that you experienced with customer service assistance. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager.
Kind regards,
Bloomex Australia