Buyer Beware. After the sale, the service is non existant.
I purchased a gift basket for my 92 year old Mother. I chose a basket that suited her current needs; a mix of items she could share with others on Mother's day. This is what I ordered:
This Gourmet Gift Basket contains an assortment of 12 decedent treats (gourmet Chocolates, exotic Coffees and Teas, premium Cheeses, Nuts, Seafood, Crackers) personally selected by our Gift Basket Gourmets and is a sure to melt their heart and satisfy their taste buds.
This is what my Mom received: It wasn’t plastic wrapped very well and fell apart when Mom pulled it out of the box and had a Christmas bow wrapped around it. It contained assorted chocolate varieties such as choc pretzels, tiramisu wafer rolls,choc filled wafers, choc waffle crunch bars, truffle cookies, choc cookie crisps, tiramisu filled wafers, butter crunch toffee almonds, butter cookies, sugar glazed cookies, peppermint choc drops, and breadsticks.
When I contacted the store they quoted me their policy: http://bloomex.ca/About-Us/Return-Policy.html and that was that.
I ordered well before Mother's day and I am easy to contact if any changes needed to be made. I would have cancelled the order had I known they were out of product.
I am so sorry you had such a shitty experience! That's absolutely appalling, this business is a huge huge scam. It disgusts me they are still in business, shut them down before more and more consumers fall victim to their unethical ways :(
I do hope you had a wonderful mothers' day with your mum though, regardless of the gifts. It's the presence not the presents that matters x
After checking with an operator BEFORE ordering whether my order would be same day delivery, (as it stated otherwise on website)
They assured me if i ordered before 11am they would arrive today if it was in Sydney. Turns out they don't.
At 4pm i tried to contact someone in Sydney Office but the phone diverted to an internet phone for an office in Canada. Apparently by 4pm the office in Sydney is closed.
There was no one i could speak to regarding my order, as it had obviously not arrived same day as promised.
As it is after hours in Canada at 4pm AEST, there was no manager or ANYONE who could help me out.
As a result the only chance I had to get the flowers delivered passed.
There was "nothing they could" apparently.
This is unacceptable for a flower delivery business. Don't believe they operate out of Australia because they DO NOT!!!
I don't even know if I'm getting a refund but there is absolutely no point in the arriving tomorrow.
Not only this, but now it has ruined this very special day. I have no flowers, I'm in a foul mood for our dinner tonight,
STEAR CLEAR of this disgusting money hungry grabbing, uncaring, pathetic excuse for a business.
Sorry to hear of your appalling experience, you're just confirming my suspicions. Thank you for sharing!
Hi Pauly, Thank you for your feedback. We are sorry to read that there was confusion regarding same day delivery options. We do make every effort to clarify the delivery options but we apologize if there was any confusion between you and the operator. Once the flowers have been prepared and the courier picks them up, we cannot call them back and they will arrive at the delivery address. Customer service would make every effort to resolve your unhappiness. Our customer satisfaction rate is very high and we pride ourselves on our products and services. Sorry again for any frustration on your part. Best regards, Bloomex
Wish I had Googled this company before I ordered flowers. ordered flowers on the 8th of May for delivery on the 9th of May. first delivery attempt was made on Saturday morning but as it was a business (this was noted in my initial order) no delivery. God bless the courier company because they tried to deliver half dead flowers on Monday!! I started contacting this poor excuse of a company Friday afternoon, Saturday, Monday and today and I am disgusted at the lack of service and ownership of this.
I have asked for a full refund as they did not deliver on the goods and services that I paid for and was told it's not Company policy - they can stick that company policy where the sun don't shine.
Will never use them again and will tell everyone I know not to use them and will be posting negative feedback everywhere. Will also be going to Consumer Affairs and Office of Fair Trading
Store Representative
Hello Kylie, Sorry to read about your negative experience. We have a very high customer satisfaction rate but unfortunately sometimes delays with couriers do occur. We will always try to resolve issues and set up a re-delivery of fresh flowers at our expense, whenever possible. I trust by now that your issue was resolved successfully. Best regards, Bloomex
The flowers arrived at my Mothers for Mothers Day. 3 of the flowers were alive. The rest of the bunch was dead, there was stalks sticking up from a stem where the dead flowers had visibly been cut off before they sent them. Numerous phone calls, numerous emails ignored! finally my Mother got through to someone who said no refund would be given but fresh flowers redelivered! Those never arrived.! This is an appalling business. Don't recommend! They even delete the bad reviews on facebook for Australia and Canada Bloomex. I have seen over 100 complaints this past Mothers Day, disappear! You have to be kidding me Bloomex!
Store Representative
Hi there, Thank you for the post. We were sorry to hear that you were unhappy with the quality of your flowers. We do make every attempt to set up a resend whenever we receive negative feedback, so I trust by now this has been successfully resolved. We enjoy a very high customer satisfaction rate and want every customer to be happy with their flowers and service. We welcome all reviews. Best regards, Bloomex
I am a member of a Facebook page named Bloomex sucks! PERHAPS you should go there and see all the other people that are testimony of Bloomex and its poor service and check the many credit card disputes against Bloomex. You are rated an F on the Better. Business Bureau. so, no, Im still not satisfied. Thank you.
Absolute crap service. Please don't order flowers from this company. Still haven't received the flowers and im not holding my breath.. Absolute joke. They should not have a next day delivery service if they cant produce it
Store Representative
Hello, Sorry to read that you were frustrated by waiting for delivery. I hope this was resolved with a successful outcome as we do stand by our products and services and would make every effort to see your flowers reached you. Best regards, Bloomex
I am kicking myself I did not check online flower reviews before ordering. I ordered flowers my wife's 40th birthday on a Thursday for delivery on the Friday. The flowers did not turn up and after a phone call was advised they would not be delivered until Monday and there was nothing they could to fix. I then sought further assistance via the online chat support functionality on their website. Same response. I asked for the matter to be escalated and received an email back confirming a delivery on Saturday morning. I asked for a further email to confirm which I received. Flowers did not turn up on Saturday and when I contacted them again by phone and via online chat I was advised there was no record of any email or communication. I have the emails and I downloaded all online chat transcripts. Basically the online staff merely say anything to move you on. They have no control and ability to influence. This is not an online business. This is a piece of online software that books orders to a list of very ordinary flower suppliers. There is no substance to this business name. Did not take the risk. Pay a little more for piece of mind.
Store Representative
Hi Mike, Thank you for posting your feedback. Unfortunately some of the products are not available for next day delivery in all areas, as listed on the product description. As soon as we are aware of any confusion we try to email or update ASAP. We apologize for any frustration that you experienced. It is the exception as the vast majority of our orders proceed smoothly. I have forwarded your post to our manager for further review. Sincerely, Bloomex
please take some time to report them here, I had a terrible experience with them too and they would not refund my money even though they did not deliver the flowers
I ordered birthday flowers on 24/7/14 for one of my work colleague to be delivered on her birthday on 25/7/14. Flower never showed up. I called at 4:50pm and the lady over the phone was blunt and cold advising me that there are no direct number to track driver. She can only send an email off to track the order, besides driver has until 5pm to deliver the flowers. I pointed out that it's 10mins to 5pm, we have to close up so would like to know if driver will be here anytime soon or not? A courtesy phone call would have been nice. Her response was indifference - I can't do anything.
I tried calling again at 5.10pm and then 5.15pm. Once transferred to their Customer Service, their line went silent on me. So I assume they close 5pm on the dot. Great. Flowers for a special occasion and it never showed up and no courtesy phone call to advise it's not coming.
After that I tried sending an email twice, tried their chat, sent them a private message on facebook, called them again several times (but answering machine kept saying they were busy every time and to leave a message), left a message on their answering machine as requested. I even tried to use their "contact us" on their website to contact them but their submit button does not work.
On 28/7/14 I received an email to advise that the flowers will be delivered that same day with complimentary upgrade. Flowers arrived at 3.30pm that day. I asked the driver what happen to Friday 25/7/14? Flowers were meant to be delivered then. She replied it was not her problem. They ONLY got the order JUST 1HR AGO!!! I said I placed an order on 24/7/14. All she said was it was the Company's fault, take it up with them - loving the friendly service so far - so much for the "We Care" motto.
I took one look at the flowers and my heart sank further. It was not what I ordered and I was not sure what the complimentary upgrade was? The studs around the vase or the little ladybird glued to one of the leaves?!
First and last time Bloomex. I also discovered all the following websites associated with Bloomex (correspondence email is always from Bloomex CA). I order my flowers via www.online-florist-melbourne.com.au. Will be sticking to my regularly online store from now on, they never disappoint - www.flowers.com.au & www.rosesonly.com.au.
They sent me further discount emails after that with a complimentary delivery on my next order - Thanks, but no thanks...
Store Representative
Hello, Thank you for your feedback. We are sorry to read that you were disappointed with your products and services. We do send updates via email at each step of the order and delivery process, but it sounds like you were having difficulty reaching us. Some of our products are labelled on the website as not available for delivery on certain days of the week, as our couriers are not able to get to your area at all times. We apologize if there was a delay in the processing of your order. and offered upgrade and future discounts in effort to make up for your frustration. I have passed your post to our customer service department as we are currently reviewing our feedback and are always looking for ways to improve. Best regards, Bloomex
"My cat loves Vetalogica treats, on this shopping occasion , they were cheapest at Pet Barn. The website is bright, easy to navigate and or..." Read More
"I needed to go interstate urgently and had to get a replacement laptop bag. I stumbled across the EYO website and found the perfect Belkin..." Read More
"Local aussie supplier. Small range of goods but updated website and delivery service. Very accomodating. Asked for change of product and w..." Read More
"I spent a good deal of time browsing skincare items, I came across my regular skin cleanser for $15 less. I snapped up the bargain, orderi..." Read More
This Gourmet Gift Basket contains an assortment of 12 decedent treats (gourmet Chocolates, exotic Coffees and Teas, premium Cheeses, Nuts, Seafood, Crackers) personally selected by our Gift Basket Gourmets and is a sure to melt their heart and satisfy their taste buds.
This is what my Mom received: It wasn’t plastic wrapped very well and fell apart when Mom pulled it out of the box and had a Christmas bow wrapped around it. It contained assorted chocolate varieties such as choc pretzels, tiramisu wafer rolls,choc filled wafers, choc waffle crunch bars, truffle cookies, choc cookie crisps, tiramisu filled wafers, butter crunch toffee almonds, butter cookies, sugar glazed cookies, peppermint choc drops, and breadsticks.
When I contacted the store they quoted me their policy: http://bloomex.ca/About-Us/Return-Policy.html and that was that.
I ordered well before Mother's day and I am easy to contact if any changes needed to be made. I would have cancelled the order had I known they were out of product.
I do hope you had a wonderful mothers' day with your mum though, regardless of the gifts. It's the presence not the presents that matters x
http://www.fairtrading.qld.gov.au/lodge-your-complaint