I made my order online checking that the same day delivery was available. It was confirmed a delivery time of between12-5pm. When nothing had arrived at 5pm I rang. Customer service very poor could barely speak English had no desire help with the problem. When I asked for a refund that was unable to done. Even though I said at this point I don't want them delivered the next day, the moment had passed it was too late. They delivered them anyway and then would not refund. Poor poor service. Never again they don't have same day delivery and they don't have customer service skills. They are a SCAM company and I wish I had read the reviews earlier I wouldn't have ordered. But never again. You might get my money once but not twice. BUYER BEWARE!!!!!
Store Representative
Hi Lily, We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you. Best regards, Bloomex
Ordered Mother's Day flower package only to receive a tiny bunch of half wilted flowers in a box, a box of after dinner mints (about $3 from Coles?) and the teddy & card.
Was very unhappy that the flowers were already wilted and petals dropping off on arrival! This is the 2nd time I have ordered from them only to be let down.
Store Representative
Hi there, Thank you for the feedback. We take our customer complaints seriously as we are always striving to improve our excellent products and services. We are sorry to hear that you did not completely love your products and I trust that a re-send was issued or that you were looked after to your satisfaction. We value your patronage and would like to continue with it. Regards, Bloomex
I ordered flowers for my mum and have instruction for delivery in 4 days . The days came and went and my mum still did not get her flowers. I called (from overseas as I'm in the uk and mum in in Oz... Super expensive) still no reply but a single 'our manager is looking into this'. I waited another 2 days, still nothing. I called again and asked for a refund. No one could help. At the very last minute and too late for me to make other arrangements for Mother's Day as it is late Friday, the sent an email with a refund .. Thanks bloomex for nothing. WORST .FLORIST.EVER!
Store Representative
Hi Kali, So sorry to read about the delayed delivery on your order. Mother's Day is the busiest day of the year and we do our very best to get everything out on time, with a very high customer satisfaction rate. Unfortunately, some delays do occur with our couriers and we offered you a refund as a result. We sincerely apologize for the frustration you experienced. Sincerely, Bloomex
Can you please take some times to report them here http://www.fairtrading.qld.gov.au/lodge-your-complaint to protect others from being in the same positions as we were!
Ordered flowers for my secretary for Secretary's Day which was the next day. Paid for next day delivery and the flowers never arrived. Rang approximately 5- 6 times and also sent an email however no-one resolved anything - they were 'looking into it'. Finally today (the 12th of May) I got hold of someone who actually wanted to be of some assistance who advised I would be refunded. I asked what about the flowers - I would still like them sent but wanted a refund of the delivery fee. Apparently it was refund only. They couldn't refund the delivery. In the end I have said I want the flowers upgraded. Apparently being delivered on Wednesday....but I won't hold my breath. Just glad they weren't for a funeral, or I probably would be dead by the time they arrived.
Store Representative
Hi Tamara, Sorry to read about the delay with your order. and the issues with the courier. Some of our products are not available for next day delivery in all areas, but this is always posted clearly on the product page. We apologize for any frustration you experienced and we did offer a refund or resend. I hope that you enjoyed the fresh flowers that were sent out to you. Best regards, Bloomex
Never use this company - they delivered on the wrong day (after me double checking it would be mothers day), the flowers were wilted and the bunch mainly consisted of leaves and the card wasn't signed. Advised the company three times of the problem and no response - and the live operator closed the session the first time I complained and the second time showed no interest in fixing the problem and said "ok" when I advised I will be reversing the payment. Now a credit card dispute is taking place.
Store Representative
Hello Carlea, Sorry to read about the courier delay and that you were not completely satisfied with the flowers you received. Bloomex stands behind products and services with a very high customer satisfaction rate, so I'm sorry to hear of the problems with your order. I trust by now it was all resolved. Thank you for the feedback. SIncerely, Bloomex
Wow what a prompt reply - not! No the issue was never resolved - you are a bunch of rip off merchants. I hope your business fails sooner rather than later.
Wish I had Googled this company before I ordered flowers. ordered flowers on the 8th of May for delivery on the 9th of May. first delivery attempt was made on Saturday morning but as it was a business (this was noted in my initial order) no delivery. God bless the courier company because they tried to deliver half dead flowers on Monday!! I started contacting this poor excuse of a company Friday afternoon, Saturday, Monday and today and I am disgusted at the lack of service and ownership of this.
I have asked for a full refund as they did not deliver on the goods and services that I paid for and was told it's not Company policy - they can stick that company policy where the sun don't shine.
Will never use them again and will tell everyone I know not to use them and will be posting negative feedback everywhere. Will also be going to Consumer Affairs and Office of Fair Trading
Store Representative
Hello Kylie, Sorry to read about your negative experience. We have a very high customer satisfaction rate but unfortunately sometimes delays with couriers do occur. We will always try to resolve issues and set up a re-delivery of fresh flowers at our expense, whenever possible. I trust by now that your issue was resolved successfully. Best regards, Bloomex
Ordered 24 roses to be delivered Saturday 28th of February, by 2pm I noticed the flowers had not arrived, I called them and they said around 5pm the roses will be delivered. the flowers arrived 24 hrs later, on Sunday 1st of March in the afternoon,( we left 12:30 pm to go to another party and arrived back home at 7 pm to find the box of roses on my doorstep)
On Saturday was a special occasion coz we threw a 60th birthday party for my wife.
I rang BLOOMEX, MONDAY MORNING, Bloomex only offer to replace the bunch of roses or give me a credit note, but it's too late, the party and celebration are over, the special day was on Saturday.
I only want a refund because they didn't honour the agreement, and they refuse to do it.
Someone in that company made a mistake, and the customer has to pay for it,that's unfair.
Store Representative
Hello, Thank you for posting your review. We are sorry for the disappointment you experienced. Our customer satisfaction rate is very high and we strive to look after all our customers. If your issue has not yet been resolved, and you care to post your order number here, we will be happy to investigate on your behalf. Best regards, Bloomex Australia
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We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you.
Best regards,
Bloomex
http://www.fairtrading.qld.gov.au/lodge-your-complaint