We ordered a bunch of flowers on 9 Feb, and expected the delivery on 11 Feb. But up till now (18 Feb 2015), we received no flowers.
We asked for a refund. But the manager indicated that refund is IMPOSSIBLE, as the agreement indicates that there is no refund. However, we carefully read all agreement policies, and there is NO SUCH A TERM "no refund. We questioned the manager through email. And he never replies to us. This shop looks very suspicious.
Store Representative
Hi David, Thank you for your feedback. We are reading over the different comments and trying to ensure that issues have been resolved by our customer service department. If you have any further needs then please provide your order number and we will help. Best regards, Bloomex Australia
I recently purchased flowers & chocolates for my wife last February 11, to be delivered to her on Valentines day but they did not deliver. They never contacted me nor my wife with regards to the delay or status of my order, and to think that i paid a premium for the delivery fee on that day makes me even more disappointed. Now i asked you bloomex, what is the point of delivering the flowers now (after valentines day and after telling my wife about it) when the element of surprise was already gone? You suck BIGTIME Bloomex!!
Store Representative
Hi Jondie, Thank you for your feedback. We sincerely apologize if your flowers were delayed by the courier and for the obvious disappointment you and your wife experienced. as a result. We hope that by now this issue has been resolved by our customer service department. If you require more assistance, don't hesitate to email us again at wecare@bloomex.com.au. Best regards, Bloomex Australia
Ordered flowers for Valentine's day for my husband 2 weeks in advance. Flowers were never received, I was working on the other side of country so I couldn't even contact them. I called them 2 days later and was told that the flowers were dispatched on Valentine's day and given 2 days to deliver them. Well i ordered Valentine's day flowers to be delivered on Valentine's Day.. I told them that they have caused my a lot of issues cause my husband didn't recieve anything and thought I didn't care.
They DID offer an upgrade and refund of delivery but won't be sent out til the next day and that I MIGHT get 2 bouquets. Wait, WHAT? I MIGHT? Yes they said that I might get my original delivery today and the free upgrade tomorrow. I said that my husband won't be there tomorrow, don't give me the free upgrade but will my original order definitely come today. Can you garuntee me that atleast? Even though it's 2 days after Valentine's day... They couldn't give me that.
If the flowers were dispatched on Valentine's day and still haven't be delivered and that I MIGHT get them today, I would hate to see the condition that they are in now.
tues 17th Feb-- Got word that they arrived and placed on front door. Days late. 1 is dead and 2 half dead. Not happy, I have uploaded a photo
Ordered some roses for my partner which were to arrive on 14 Feb, Valentines day. Waited for couple hours, in the end nothing arrived, made a couple phone calls, no one was there. Double checked my address and phone no, everything was correct. Thanks to Bloomex i had a flower-less valentines day.
Im expecting a refund, no matter what.
Good luck - they finally agreed to a refund 3 days after my complaint for the same thing that happened to you. They refunded the delivery fee only. I'm still waiting for a reply!
Hello, Thank you for posting your review so we can keep track of how customer service is resolving issues. Firstly, our sincere apologies again for the lack of delivery on Valentine's Day, and for the obvious disappointment this must have caused. I don't have your order number but I am guessing that a certain courier company was involved, as unfortunately we had a whole truck of our Valentine's orders sent to the wrong depot by mistake. It's a very high volume day and we understand that sometimes errors occur-- we sincerely apologize to any customers who were affected. Customer service has been working to sort out these orders and address any outstanding issues. We hope that you have been taken care of, but if you require more help feel free to leave your order number. Best regards, Bloomex Australia
Wow! One week after valentines day I have received 2 dozen wilted roses. It even says delivery date February 14. My partner was so disappointed and embarrassed that nothing arrived on valentines day.
It seems that yes, the roses were with this courier company for the days it took for them to sort out the depot error. We sincerely apologize for this delay, the obvious disappointment, and for the roses being wilted after arrival. Please email customer service at wecae@bloomex.com.au with your order number, a photo of the wilted roses, and the issue and you will be looked after promptly to make up for this issue.
I had a similar experience - no flower delivery from Bloomex on 11 Feb 2015 (it was not even 14 Feb 2015). I requested a refund from Bloomex. Bloomex customer services replied to me that, when I purchased the flowers, I agreed to their terms, which indicated that there was NO REFUND. I read their terms, and the terms only said that:
== Orders placed after cut off time will be delivered the next available delivery day.
Note: We are not responsible for late deliveries caused by acts of God (weather conditions, storms, hurricanes, earth quakes, etc...) and no refunds will be issued for these reasons. The delivery will occur on the next possible delivery date. ==
I asked Bloomex whether there was weather conditions, storms, hurricanes, earth quakes in Canberra in the week of 11 Feb. Bloomex customer services did not reply to me.
I received a full refund one day after I officially complained to the Australian Government Fair Trade. Here is the email address of Fair Trade: fair.trading@act.gov.au
bloomex are bloomin hopeless. My story is that I ordered 2 doz white roses for delivery Valentine's Day. The first issue happened on the 12 Feb when I received an email saying that my flowers had been shipped. That would mean that they would be 2 days early. I rang and emailed confirming the delivery on the 14th. Bloomex acknowledged this. And agreed to deliver on the 14th. Next issue 2 Doz RED not white roses were delivered on the 13 th. Wrong goods, wrong date. I rang and emailed Bloomex and expressed my disappointment and asked for a refund so I could deliver 2 doz WHITE roses on the 14th. Nothing heard but there is more!!! Another 2 doz RED roses were delivered on 'Monday the 16th. Wrong roses, wrong date. To rub insult into injury the quality of both lots or roses were also poor. Tired looking well and truly bloomed very poor for $140. The milk bar around the corner has better flowers for 20% of the Bloomex price. Bloomex have now advised that their policy is to substitute flowers and offered a credit for my next bunch of flowers I will be ordering from them. They must be very optimistic because I won't be using them again and intend to take legal action to recover my money. thanks for the comment re the fair trading email. i was about to issue at VCAT. I will be getting my money back.
Paid extra for a Valentine's Day delivery surcharge. Promised it would arrive between 12pm and 5pm. Never did. Sorely disappointed - wanted to surprise girlfriend but Bloomex ruined her special day.
Store Representative
Hi Cameron, Thank you for letting us know what happened. We apologize that your order did not arrive on time. It was an extremely high volume day and we did experience a few delays as a result. We apologize for the disappointment to your girlfriend and will do our best to resolve this for you. Please contact customer service with your order number if you have not already done so. Again, our apologies and we will do our best to make this up to you. Best regards, Bloomex Australia
I received a full refund one day after I officially complained to the Australian Government Fair Trade. Here is the email address of Fair Trade: fair.trading@act.gov.au
It is more efficient to make a complaint to Fair Trade, than to Bloomex.
Ordered large bunch of flowers to have delivered for my wife on Valentine's day. They ended up delivering the wrong flowers. Sent 3 roses instead which had already started to wilt. Rang them and they offered to refund for the flowers but not the $20 courier fee. Why should i pay the courier costs for flowers that i did not order. Not happy. Wont be using these guys again. Girl on the phone was very rude as well. No idea about customer service. They totally ruined our Valentine's day then at the end of the call, she tells me to have a nice day. Really!!!
Store Representative
Hello, Thank you for posting your review. We are so sorry that the wrong flowers somehow arrived. We apologize as well for any rudeness you experienced with customer service, as this is clearly unacceptable. We are also concerned about the resolution that was offered, since if we are at fault we will issue an immediate resend at our expense. If you care to provide your order number, we would be happy to have a manager review this for you. Our apologies again for any disappointment or inconvenience you experienced. Kind regards, Bloomex Australia
Thank you for providing your order number. We have requested on investigation of your file, and that a manager contact you as soon as possible. Our apologies again that your experience was in any way less than ideal.
I paid nearly $100 for a bouquet for a friend who had a baby. What arrived at her house looked like a $10 bouquet from woolworths. The card was messily handwritten. I was sorely disappointed and wish I had bought flowers myself.
Hello, Thank you for providing your feedback. We apologize if you were unhappy or disappointed in any way with the flowers you received. We source the freshest flowers and have some extremely talented florists, with a very high customer satisfaction rate. We stand behind our products and are dismayed that you were not happy. If you have not already done so, please email customer service and if possible provide a photo f the flowers you received, and someone will resolve this for you promptly. Best regards, Bloomex Australia
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We asked for a refund. But the manager indicated that refund is IMPOSSIBLE, as the agreement indicates that there is no refund. However, we carefully read all agreement policies, and there is NO SUCH A TERM "no refund. We questioned the manager through email. And he never replies to us. This shop looks very suspicious.
Thank you for your feedback. We are reading over the different comments and trying to ensure that issues have been resolved by our customer service department. If you have any further needs then please provide your order number and we will help.
Best regards,
Bloomex Australia
http://www.fairtrading.qld.gov.au/lodge-your-complaint