Every time I need to send flowers overseas I feel confident with Bloomex, who makes up each arrangement beautifully according to my receiver.
The only thing that is lacking is the delivery days, as I would love for my flowers to be delivered on the day of the occasion, rather than two days before. Not such a big problem, but would be nice if it could be extended to at least Saturday, than just from Tuesday to Friday. Otherwise I am happy with the service Bloomex provides.
My complaint is similar to the other reviews on this site. I selected a bouquet which could not be delivered (this was not obvious to me at the time of ordering). The website allowed me select the delivery day for Monday ( I ordered on Saturday). I received an email Monday morning letting me know that delivery would not take place until Tuesday (this was too late as the recipients birthday was Monday). I recommend that Bloomex improves their website. One customer rep I spoke to admitted that this was a known issue. Despite me missing the this detail about delivery I have still found Bloomex to be rude and not willing to assist the customer in any way. At the end of the day, their business is about making people feel special; if anything this whole experience has completely turned me off purchasing flowers as a gift. I have found them ruthless and completely devoid of any empathy.
I have used this service a few times now, and I love their prices, their efficiency and fresh produce. It's a great experience all round. Their site is well layer out, and so easy to use. I have used other services in the past, but Bloomex, has been the best. I will be using them next time.
Yes called their customer service number, used their online chat and their so called we care email. Their customer "service" operators all work from home. They claim to be in Sydney when I fact they are base in Canada. I have caught so many of the operators out, they get frustrated when you ideation their companies policies. Many have flatly told that Bloomex's policy is to NEVER give a refund no matter what. They only way you get a refund to go to fair trade or VCAT. I am sitting on my application at the moment.
I had a problem with my next order, after this review, but it was cleared up, after 1 email. If you don't want to believe me, than don't, but this review is not fake.
Oh, I am really sorry. I don't know what came over me. I think I am just annoyed with their poor service and I really didn't think they could have possibly done a good job.
It's ok. I just find it funny, that people automatically think that it's fake, because it's different from their experiences with them. I have used this service 5 times, and the last time was the only problem I had, and it wasn't a major one. This is the first review I've written on anything, and will be my last
Well I apologise. I didn't mean to be so arrogant. Please feel free to comment on stuff, don't be discouraged because a bunch of pessimistic dheads disagreed with you.
Do you know what!? You guys were right. I ordered flowers for my friends birthday, and they never arrived. No email, no call, and only after 2 emails, and a phone call, did I get any contact from them. I'll never be using them again!!!
Oh no. that's a real shame. I was actually proud to see someone be so honest and willing to share their opinion regardless of what other people thought and said.
It's a shame they did a bad job to such a faithful customer.
I just referred my mother in law to buy from them and they didn't deliver the flowers despite constant calls etc.and it's been over a week now and they still haven't delivered and I feel terrible to referring them. They were meant for her sister who is currently in hospital.
I am a bit sick of them to be honest. I think i might report them to fair trading to get inspected. It's not fair on the customers, especially when i hear so many bad stories.
Oh no Summer. I'm so sorry. Now I feel bad. I just can't believe how bad they were. Fair trading seems to be the go. I'm so dissappointed. Arghhhh..... makes me so mad. They don't even seem to care.
They are absolutely terrible! Don't delivery and don't respond and hang up when I ask for refund. I have never seen anything worse. This has to be reported so no more ripped off customers
I agree, Bettyflying. I'm wondering if they're under new management, or something. As I said originally, they were fine. Something's really wrong with that company
I have used Bloomex many times and they are always great. The website is easy to use and the flowers are always beautiful. I would highly recommend using Bloomex to send flowers.
Why? Because you had a bad experience? Just because you are a negative individual (just look at your user name) doesn't mean I had any bad experiences.
I've ordered flowers from this site to my wife. she was so happy and tell me how lovely the flowers are, the price is great, and the whole process is very quick and easy.
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