Please do not use this company as I ordered flowers on a Friday for delivery the next day on a Saturday. They didn't arrive so I called on Monday morning to be told the Florist was closed on the Saturday. Mind you I had paid the delivery fee for the next day delivery. I was promised an upgrade and the flowers to be sent that day, so I once again promised my friend that the flowers would be there when she got home from work, only once again to be BITTERLY Dissapointed. When I rang them the following morning the same manageress took my call and offered me my delivery fee back only when I asked for a refund anbd then hung up on me when I refused. I will also be taking this to the office of Consumer Affairs and putting it out on Social Media.
Store Representative
Hello, Thank you for taking the time to post your feedback. We apologize if there was any confusion regarding delivery times. Unfortunately not all of our products are available for next day in all areas, and delivery delays can occasionally occur due to many circumstances including local couriers and remote areas. If you care to forward your order number, we would be happy to investigate with the manger on your behalf in order to determine what happened.
We apologize if there was difficulty achieving resolution from customer service; usually our agents go above and beyond to try and please. Your post has been forwarded to the manager for review with our agents. It's good to read that you were offered the upgrade and delivery refund, and we will certainly honour that.
Like every other person who has left a review here, I paid for flowers and also paid an extra $15.00 for next day delivery. After reading all these reviews, I decided to call Bloomex Australia to double check that my flowers would be delivered today as I had paid extra. They assured me the flowers would be delivered between 1-5pm today. The flowers were not delivered by 5:30pm, so we called Bloomex yet again and they were extremely unhelpful - told to check my email, which I had, and had not received anything from them. The line was also terrible - I assume the call centre isn't in Australia? Still have no clue where my flowers that I paid $55.00 for have gotten to.
I will be contacting the Australian Government Fair Trade to put in an official complaint as it seems that this is the only way we can get a refund.
I just wish I had read all these reviews BEFORE purchasing - DO NOT BUY FROM BLOOMEX!!
Store Representative
Hi Emma, Thank you for posting your review. We sincerely apologize if your delivery was delayed. Occasional courier delays do occur, though we make every effort to get orders out on time from production and to their destination on time. Our customer satisfaction rate is extremely high and we do look after our customers. I hope that customer service was able to resolve your issue, but if you would like to leave your order number here I will be happy to investigate as required on your behalf. Kind regards, Bloomex Australia
The flowers were eventually delivered 4 days late even though I had paid extra for next day delivery. The flowers and leaves in the bunch were dying by this stage and the bunch was TINY, definitely did not look like the supersize I had ordered. When I suggested the wrong flowers were delivered you insisted they were the correct ones and were supersize even though they looked absolutely nothing like the picture and completely ignored my request for a refund. I've contacted consumer protection of WA to receive the refund as it was clear after much back and forth with you that you weren't willing to listen or negotiate. I am extremely unhappy about paying 55 dollars for something I did not order to arrive 4 days late.
I ordered flowers to be delivered in Perth, and they did arrive on time. The store also agreed to refund the extra vase I inadvertently ordered at the time. However when I also complained about the size and quality of the blooms delivered (after paying extra for a "super sized" bunch) I was told what was delivered was super sized and I can only have a store credit. This is useless to me as I don't wish to buy such poor quality and expensive flowers from them again. I've posted the images below, so you be the judge.
Store Representative
Hello, Thank you for the post and for the photo. We apologize if you were disappointed in your flowers. Our customer satisfaction rate is very high. We are glad that you were offered a store credit, but sorry to read that this was not of interest to you. We have flagged your review for manager follow up. Best regards, Bloomex Australia
I ordered flowers on the 13th of March for next day delivery. They were not delivered so I contacted them and was offered delivery ASAP and an upgrade I am still waiting for them to be delivered 4 days after the order. I have reported the company to the ACCC.
If I could give zero stars I would as they never arrived.
Store Representative
Hello Karen, Thank you for posting your review as we do like to keep track of what is happening with couriers and customer service. We apologize for the delayed delivery as this is definitely not the norm. If you would like to provide your order number we will ensure that you receive manager follow up to ensure that your issue was resolved. Kind regards, Bloomex Australia
STAY AWAY FROM THIS COMPANY!!!! I ordered sympathy flowers and paid extra for delivery and flowers not delivered four days later so I cancelled the order and got a cancelling confirmation email from them but they now wont refund me as they say the flowers were delivered but THEY WERE NOT!!
STILL NO DELIVERY OR REFUND. ABSOLUTLEY APPALLING. I DON'T KNOW HOW THEY'RE STILL OPERATING.
Hello, We apologize for any frustration you experienced with a delivery delay. We are following up to ensure that your issue was resolved in the interim since your post. If it was not, please provide your order number so that we can have a manager review this. Kind regards, Bloomex Australia
I sent flowers to my son and his wife on the birth of their first child. The flowers were nothing like the image shown on the website. Not only that but several were damaged and one completely dead. I purchased a vase to complement the arrangement. The vase was huge and dwarfed the horrible flowers. My son when he first saw the flowers could not believe that they were the ones that we had sent. Bloomex resent the flowers to the parent's home. These were as described. No point in receiving replacement flowers 6 days after the event. Get it right first time. Unfortunately I had not checked reviews before placing my order. Also it is not an Australian company and my order for Brisbane delivery was sent from Sydney.!!! You get what you pay for. I'll be returning to Interflora in future.
Store Representative
Hello, Thank you for posting your feedback. We apologize if the first order was not to your complete satisfaction. It's good to read that a replacement was sent out at no charge We do strive to provide the freshest flowers to all our clients, and our customer satisfaction rate is very high. We are sorry to read about your disappointment in your order. We have passed your review to management for follow up. Kind regards, Bloomex Australia
I live in the UK and wanted to send some flowers to my daughter-in-law in Melbourne for a special birthday. I placed the order on 9 March for delivery on 12 March, thinking this was sufficient notice. I thought the flowers were reasonably priced but thought the delivery charge was slightly excessive, and this was for next day delivery even though it was 3 days hence. (there was no other alternative delivery charge). I duly received email confirmation of the order with said delivery date of 12 March.
We skyped the family on 13 March to find out the flowers had not arrived. 2 days later they had still not turned up, so my son rang the company and, as with previous reviewers, found the call centre unhelpful and noisy and bad attitude. My son was told a complimentary bunch of flowers would be delivered by way of an apology, but they never materialised.
I emailed Bloomex to see what was happening, expressing my disgust at the service, and didn't even have the courtesy of a reply. I then received an email from them outlining a new delivery date and the flowers duly turned up on 17 March - nearly a week late. The oasis was completely dry so they had obviously been left somewhere and the delivery note had the original delivery date on it - 12 March.
Like previous reviewers, I wish I had read some of them before placing an order. I will certainly never ever use this company again and my son has advised me to send my complaint to the Australian trading standards.
Store Representative
Hello, Thank you for posting your feedback. We were very disappointed to read about your delayed delivery. We apologize for the delay and for any frustration that you experienced with customer service assistance. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Kind regards, Bloomex Australia
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Thank you for taking the time to post your feedback. We apologize if there was any confusion regarding delivery times. Unfortunately not all of our products are available for next day in all areas, and delivery delays can occasionally occur due to many circumstances including local couriers and remote areas. If you care to forward your order number, we would be happy to investigate with the manger on your behalf in order to determine what happened.
We apologize if there was difficulty achieving resolution from customer service; usually our agents go above and beyond to try and please. Your post has been forwarded to the manager for review with our agents. It's good to read that you were offered the upgrade and delivery refund, and we will certainly honour that.
Best regards,
Bloomex Australia
http://www.fairtrading.qld.gov.au/lodge-your-complaint
it's just fair that the government knows about them!