My partner was in hospital so I ordered a flower bunch, card and chocolates to be delivered next day. The following day I received an email and had to call them as they were unable to deliver my order for a further day, I then received an email that the product I ordered wasn't available in the area and instead delivered a different item that day. The website is not very professional and the company is based overseas. Although prices were good, service was lacking.
Store Representative
Hi Dylo,
Sorry to hear of the issues you ran in to. Just wanted to clarify that we do have an office and production facility based in Sydney. Regardless, our apologies about the trouble -- it's certainly a rare occurrence, but we're sorry all the same. We hope you'll give us a chance to make it up to you in the future!
Thanks again for fixing my order with my Mom. Her response is below and she's super happy. Her cat (BB) is pleased as well with the shipping box.
Really great customer service - thanks again!
Flowers arrived late this afternoon and they are beautiful++++++. They're in bud with just a smidgen opening on a couple. And another vase in the pkg - same shape but a deep red instead of a hot pink! Plus some chocolates! Do you think the chocolates were an apology for the lateness of the other ones?
Anyway, wanted you to know Bloomex delivered some gorgeous lilies and I'll be able to enjoy these for many days.
BB thanks you for the box, too. She's adopted it as a bed for now.
Store Representative
Hey JessP,
Thanks so much for the feedback. Happy to hear of our great customer service. Glad your Mom enjoyed the delivery -- and the cat did too!
I'M ALWAYS SCEPTICAL OF SENDING FLOWERS AS HAVING HAD A BAD experience many years ago when the person didn't receive the flowers paid for. so i sent a small bouquet of roses and they were delivered as instructed before 12,so i then decided to buy a large bouquet of roses for a special occasion and once again the recipient received beautiful roses and at the specified time.. not to mention the special of half price rose and bouquets.. i did my homework to find the cheapest flowers and delivery also. and bloomex was the best so i even became a platinum member so now i don't have to pay for the delivery fee.. I'm happy. flowers always make you happy.
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
Hi Lorene, Thank your for posting this lovely feedback. We are so glad that you were happy with your roses. We do try to provide excellent prices for the freshest flowers. It's great that you were able to take advantage of our Platinum Club discounts! Welcome aboard :) We look forward to being of service to you in the future for any of your floral needs. Warm regards, Bloomex
had no problems with 2 orders that i have placed so even joined the platinum card so i don't have to pay for delivery ..i am still waiting for the credit $14.95 but they have only just taken out the money so expect it shortly.
i like the half price roses and bouquets as they are the cheapest online and i have done some research.i have been very happy with the roses that i've sent or should say the recipient is happy. (i sent a bunch of 24 roses and a small bouquet of 3 roses). I'm sorry to read some other reviews but my experience has been great.
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
sorry jacquelinee but i couldnt find your or jeans review on bloomex AUSTRALIA .eventhough you have written 98 reviews. one where you bagged vistaprint which you said you wouldnt use again but you later did and found not to be too bad ,well ive been using vistaprint for my business for over 5 years and they are fantastic..just to point out to you to have some respect for others reviews
THESE ARE YOUR WRITTEN WORDS ( I never have, never will shop with Bloomex. Highly discourage everyone from using them also) how can you comment on a service if you havent tried it .thats not what i would call an honest reliable review.
.finally everone has an opinion dont push yours in a nasty way by calling one time reviewers not genuine (your offensive words written by YOU....Look, the major difference? THE 1-star reviewers have really long reviews, they got very specific with their problems and I can tell they are genuine people.The 5-star reviewers are vague as hell.)
you cant tell who is genuine ...this is like bullying tactics but on the net ..have a good day
oh by the way i accidently wrote 2 reviews as i thought i had lost the first one but im glad as im happy with bloomex australia and am ordering more flowers to utilise my platinum card.
( I never have, never will shop with Bloomex. Highly discourage everyone from using them also)
Like you said that's a COMMENT, not a review. I haven't shopped at Bloomex, so I haven't written a review and I am entitled to warn people.
In my comment, I stated CLEARLY that I haven't shopped with them so people can take what I say or leave it. I'm also warning people to not use them why? Bloomex have an extremely poor record, it's just not worth the risk. You're a scam company, it's all over the web.
Also, reviews have been verified as fake and some were removed. So yes there are fake reviews floating around from Bloomex - untrustworthy.
Why are they all one-time reviewers? Does that not send off alarm signals to you that all these accounts are fake and created just to review Bloomex?
- You, seem so very passionate about loving Bloomex. I'm uncomfortable with your 2 reviews both on Bloomex (have you shopped anywhere else?), they don't sit right.
I don't even want to argue with fakes from Bloomex anymore. You disgust me and even though I can't be 100% sure you're fake, my instincts sure as hell tell me something's up here. I will follow my instincts thank you very much, and stand firmly behind everything I've ever said.
Have a good day.
PS: I will report the company to ACCC. You're in the scambook: http://www.scambook.com/company/view/102267/Bloomex
GO AWAY, are you suggesting I waste my hard-earned money on your non-existent services? In your dreams buddy.
how are you entitled to warn people if you haven't used the product?..what experience do you have with the services provided?.. you seem odly obssessed with your criticizing tirades against people who write legit reviews ..so i take great offence to your comments .i dont have to put up with your insecurities about a product that ive used twice and had no problems with..
be a 100% sure im not a fake as you insinuate, and this site should monitor more closley people like you who rant and rave like aloony and have a go at legit people writing reviews...finally my last comment to you of little faith, calm down a bit ,i dont wish to be upset by your comments aginst me ..have a good day
I haven't tried cigarettes, but for the safety of others I can warn people against using them. Why? They have been proven to be dangerous to your health.
Bloomex have earned that poor reputation I am allowed to raise awareness of. Jesus christ, it was just a comment warning others. I explicitly stated that I hadn't tried the service so anyone reading can choose whether to accept or reject my warning.
Positive reviews mean nothing if there is a large majority of doubt and negative reviews.
You're getting oddly defensive over this, leave it be. Whenever I comment, feel free to reply with your own version of events. I knoe what you're doing & I'm not going to spend another second arguing with a wall.
I will continue what I do, you do your thing. Cool? Cool.
NO NOT COOL ..you have made my new experience with e-store an uncomfortable one .This is a site where you are suppose to write about your experience using a product or service which i did with BLOOMEX australia and both times was great.. NOT TO BE ATTACKED,CALLED A FAKE AND DISGUSTING BY ANOTHER REVIEWER WHO HASNT EVEN USED BLOOMEX.
you should be sanctioned by e-store for your bullying behaviour of other reviewers.
i wont be returning to e-store
i will be civil but i hope that this comment is posted and that someone from e-store looks into your abusive comments of other reviewers.
I'm sorry you feel that way, I was not attacking you personally. Just your reviews and generally the behaviour of Bloomex that is disgusting. I know these reviews are not true, even in the way you guys post about your experience.
It's all the same, uninformed review - you just say general things like I got this delivered to a recipient (sometimes you even specify it's a wife, mum, etc.) you're very happy, blah blah blah.
I'm just here for the truth, that's the only thing everyone wants.
I have used Bloomex twice now. The ordering is so easy I received instant confirmation and they kept me informed till the order was delivered to my very happy family. My family were gobsmacked at how beautifully presented the flowers and hampers were delivered. The flowers were so fresh and totally amazing!!! I have sent flowers through other florists but never again it's Bloomex only for me now Thank you for delivering what is promised Fantastic service
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
HI Narelle, Thank you for taking the time to post this review. We welcome all feedback and all reviews are genuine. Bloomex does pride itself on excellent products and services. We are so pleased to read that you found the flowers and hampers to be so beautiful, as our designers take a lot of care and pride in each order! We value your business and look forward to serving you again and again as your trusted floral supplier. Thanks again for the feedback.
Long stem roses were delivered on specified day for 15 year wedding anniversary. Paid for an upgrade on dozen roses and received 15 roses. Roses were de-thorned and lasted a week. Wife was delighted. The price was the cheapest available after searching numerous websites.
Hello person reading this review! I just wanted to let you know that it is uncertain how genuine these reviews for Bloomex really are.
I, myself, have never shopped here and have been turned off from ever shopping here due to the negative reputation they have (quickly do a Google search: the business doesn't fulfill orders properly or at all, poor communication from customer service - it's quite a risk).
Jacqueline. Above was a genuiine review. Not sure why you are so obsessed with denigrating this business when you by your own admission have never actualy shopped there.
To date I purchased from here twice - wedding anniversary and Valentines Day - and in both cases my wife was delighted and Bloomex delivered as agreed.
If they were were sub-standard I would have let them know.
I am not sure why you have copied and pasted so many negative repsonses to reviews here etc. when you have not bought from them, unless you are a disgruntled competitor whose prices are undercut by Bloomex.
From what I read of Bloomex' responses to disgruntled customers, they displayed concern that there was an issue and expressed a willingness to rectify.
This is a precaution I am taking as Bloomex are a business whom take money off people without fulfilling their end of the transaction. What harm do my words inflict upon a business that prides itself on service? If they were truly confident, my words would not threaten anything.
If I were a business owner I would have respect for the industry, I would not indulge in foul play to bring a competitor down.
I would also have respect for the customer, they are your entire existence - without customers your business is nothing (unless you're not for profit) so I strongly advise Bloomex to reconsider their actions. You most definitely will head into decline if you keep your dodgy services up.
Also, Bloomex have done NOTHING to rectify the situation, read the pages carefully.
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
kevinpascoe posted on 20/02/2014
^ Above is someone who has shopped with Bloomex before, take his word for it.
Other reviews have gone without comment, I'm sure Bloomex have done nothing. Good try.
Jacqueline I have had 2 successful purchases, you have made 0 attempts at purchases. Between the 2 of us Bloomex has let no-one down yet you have written dozens of negative comments. If you had made 2 unsuccessful purchases, it would make sense, but when you have never delt with them, how can your comments have credibility?
On the other hand, as a reviewer, I have credibility in posting 100+ reviews for stores I have shopped at.
You have only ever posted 1 review and for Bloomex. Don't you tell me what credibility is or try to get me to buy off Bloomex so I can write my genuine review, pfft.
Dear ozyesr -I said I wasn't going to write again because of this Jacqueline person who is an abusive arrogant idiot-I'm not been nice now as she hasn't Been sanctioned by representatives from estore so I shouldnot be sanctioned either - for my comments. I don't understand why she would want to keep abusing legit reviewers-I'm sick and tired of her bull ----but because of the experience I 've had with this arrogant person why bother even doing a review -read my banter with this person and you will see she just doesn'tunderstand the concept of others allowed to write a review , i have now had 3 great experiences with bloomex and next month will be sending more flowers with bloomex,no one stuck up for me even estore didn't when I emailed estore expressing my concern over her abusive comments and Her falsehoods against me -you go ozyesr dnot put up with this Jacqueline --ciao lorene You can only laugh at her 'I don't know what her agenda is ---strange!!!!
The process was fast, prices were value for money, notification emails came through with both an invoice and regular updates about delivery tracking. Recipients were delighted at the floral arrangement, fresh, presented in a lovely flower box and cheerful colour/flower choice. Happy with the result, thanks Bloomex, I will order through you again. Regards, Danielle
Store Representative
Hello, Thanks very much for taking the time to post positive feedback. We are glad to read that you were so happy with your Bloomex experience and that your recipients were delighted with their fresh flower arrangement. Thank you for your patronage and we look forward to serving you again soon! Sincere regards, Bloomex
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Sorry to hear of the issues you ran in to. Just wanted to clarify that we do have an office and production facility based in Sydney. Regardless, our apologies about the trouble -- it's certainly a rare occurrence, but we're sorry all the same.
We hope you'll give us a chance to make it up to you in the future!
Sincerely,
Bloomex Australia