I ordered a bouquet of flower via online on the 16th December 2014 for a delivery on the 17th december 2014.its a surprise gift for my sister's graduation. i instructed the flower to be delivered between 2pm-4pm . around 4-ish the following day, i asked them where about was the flower via online chat. the operator,Anna cant tell me the exact time it will be delivered and only said the delivery time is bet.12-5pm.. i message her again and said its close to 5pm surely she can find out where about was the flower..she told me her manager will email me regarding that. few minutes ago, the manager told me that the flower will be delivered the following day (18th dec) becoz i ordered the flower outside the business hours. when i read through the delivery policy it only mentioned 'for next day delivery before 5pm, place your order the prior day'..it didnt mention anything on cut off time.. . i contacted them again and demand for answers. the operator, Anna repeated the same thing as what stated in the manager's email. the order will be delivered on the 18th december 2014. i wasnt happy at all! few seconds later, she told me the order has been sent out to the delivery address and its already after 5pm..
When my sister got the flowers, it was nothing close to what i ordered. ( see photos attached)...
Seriously, this is a nightmare.everything is so confusing and messed up. they cant deliver what they have promised. i dont think they have a proper procedures.. they tell you one thing and in a split second , they tell you something else.. thats it.. im not gonna use their service anymore...first and last..
Store Representative
Hi Diana, We have since spoken on our social media sites and I am glad that we were able to resolve your delivery issue for your sister's graduation flowers. As we discussed, unfortunately you had placed your order after business hours and it was not available for same day delivery. We apologize for any confusion in this regard, and for your initial difficulties in reaching a resolution with our chat operators. We appreciated your feedback and we did provide full refund for your delivery fee.
This is the first I have heard that you were unhappy with your sister's flowers, but we hope that you emailed customer service with your comment and photo. We stand behind our products and services and are happy to provide you with resolution. I have passed along your comments to customer service in case you have not done so yet. We will ensure that your order is looked after.
Thank you again for your feedback as we do take all customer comments on board for improvement.
For your information, when i spoke to your social media representative, i didnt know how the flowers looks like until my sister sent me the picture. even though my comment here was posted on the 17/12/2014, but the real fact it was posted much later by the admin. therefore, i managed to amend my review to include the photo.
Honestly speaking, if i told your social media representative i wasnt happy with the flowers, what can she or he do about it? the most you guys will apologize to me. if you ask me, i want a full refund because : 1) u didnt honor the delivery time as promised 2) the flowers that arrived looks nothing close to the one advertised on your website.
Unfortunately, i know you guys will definitely not going to give me a full refund which i have been trying to get it from you in the beginning. to go to fair trading and drag this case to tribunal etc will be one long and tricky process. because of all these , i settled for refund on delivery cost and taxes.
As mentioned I hope that you sent the photo and your comments to customer service. When we updated you as to the delivery time and you expressed your dissatisfaction, we promptly refunded you full delivery and taxes. You wrote back that this was acceptable and we assumed the matter taken care of.
At that point the flowers were in transit. After delivery we had no notification that you did not like the flowers, until we came across your review here.
If customers are unhappy with the quality of their bouquet for any reason they have only to email customer service for resolution. As mentioned, I have forwarded your post and photo to customer service on your behalf. They will email you with an update and please feel free to get in touch directly should you require more immediate assistance.
Thank you again for your feedback and rest assured every customer who contacts customer service will be addressed.
as i mentioned in my previous comment, i didnt know how the flowers look like when i accepted the refund on the delivery cost and taxes. you mentioned in your latest comment that you assumed that the matter take care of. i also assumed despite the late delivery, the flowers will turn out as beautiful as the one in your website. unfortunately, i was totally wrong.i only get the picture of actual flowers few days later, sent by my sister via whatsapp. Bear in mind i live outside Australia.
at that point, i wasnt happy at all... but at the same time, im not bother to go back to you guys and complain about the flowers. its already bad enuff try to sort out the late delivery issue . Now, this ... it took up so much of my time .. i dont want to go down to that road again.
offering me a store credit is pointless at this point as i told your social media representative, i would not going to use your service any more.
Lastly, im not going to pursue this matter further. However, I feel compelled to make my complaint known to help prevent anyone else having to go through an experience such as this again.
I ordered flowers for my sister on the 16th December for delivery on the 23rd December..plenty of time I thought. Today is the 24th and they still have not been delivered. I have been told by 'Anna' on livechat that they should be delivered today, but after reading reviews on Bloomex I am not in serious doubt of this. Plus, I did not order them for delivery today, I ordered them for yesterday. No apology, no explanation, just that it is 'under investigation' I wish I had read reviews on Bloomex before ordering.
Well the update 4 days on is that there is no update. Bloomex now don't even answer their messages. There is no outside of Australia number for me to call. I have 5 assurances that their 'customer services manager' will be in touch but no such contact has been made. I am slowly losing it with this awful company. Customer service doesn't exist in their company motto.
Now a week down the road, and still absolutely nothing from Bloomex, no refund, no explanation, I have run out of ways of explaining just how bad this company is.
please report them here http://www.fairtrading.qld.gov.au/lodge-your-complaint To protect others from being taking advantage of by this terrible company
Please confirm refund has been adjusted RE: ERROR: Order Number 01770986
Ellie of Bloomex reported on Saturday Dec 27th the initial order was for "European Sampler Basket" and "Cheese Lovers Basket". Delivered in error were two individual "Bloomex Florist" boxes filled of SAME identical 'sugar snack' items: RECEIVED: 5 (2.5 oz) boxes of "Vanilla Waffle" crunch bar (CreamToastedRiceCrisps) - Product of Indonesia 4 (2.0 oz) boxes of "Water Crackers" (Three Pepper Blend) - Product of Indonesia 4 (1.5 oz) boxes of "Candies de Paris" (Petite Fruits) - Product of Indonesia 3 (5.0 oz) baggies of "Carmel Flavored" Hard Candy - Product of Indonesia 3 (4.4 oz) boxes of "Chocolate Cream" FilledRolledWafers (Crisp&Creamy) -Product of Indonesia 2 (5.0 oz) boxes of "Chocolate Petites" (Smooth Filling) - Product of Indonesia 2 (2.0 oz) boxes of "Mocha Pastry Puffs" (Cream Filled) - Product of Indonesia 2 (2.1 oz) boxes of "Java Wafers" (Crispy Cream Filled) - Product of Indonesia 2 (2.0 oz) boxes of "Wine and Cheese Biscuits" - No Product Country Name 5 (?????) (silver-dollar-size) saran-wraps of "Babybel Gouda" - No Product Country Name or ingredients or size
31 TOTAL small boxes of sugar sweet treats (15 per each Bloomex Florist Box) made in Indonesia plus 5 small-coin-sizes (1.4" in diameter) of "Gouda" no-name/no Country label/no ingredients:
9 varieties of sweets (22 repeats/duplicates) to total 30.
NO dual FRENCH LABELS on food packaging. Made in Indonesia/shipped to USA distributor. Ordered/delivered in Canada.
2 white "tins" (thin, bendable) (14" round diameter, 4" high) 2 red ribbon-like-bows (plastic) (small size) 1 Violet Flower paper-card-folded-in-half (24 lb paper) - - empty on the inside (no message) 1 Flower Discount Coupon "Special Offer 15% Off" 1 computer packing slip: Order Number 01770986
West Vancouver B.C. delivery on December 24th (beginning at 1:00pm delivery) six telephone calls were made to Bloomex as both boxes were with SAME identical contents, and no "Bloomex Florist" flowers as the exterior box inferred. On the phones, when answered, Music recordings played for 20 minutes and then the call was disconnected. On calling again & again a message was permitted. 4 messages were left over 4 hours. No response. The seventh call was answered by "Ellie" on December 27th whom stated: (1) she would turn the call over to a "group of managers" responsible for "customer complaints" on MONDAY DECEMBER 29th. (2) "take pictures", send details by email to "wecare@bloomex.ca" (3) "throw the stuff out" as there is "no place to return" the error of goods
(4) Ellie of Bloomex reported the initial order was for "European Sampler Basket" and "Cheese Lovers Basket".
RESEARCHED: (A) The Bloomex web site lists these items for "European Sampler Basket":
2 Green D'Anjou Pears 2 D'Anjou Pear 2 Fuji Apples 2 Season Selection Apples 2 Royal Navel Oranges
Cost listed on website for 10 Fruit pieces in a "basket"- "European" inferred Fruit: $44.95
There were no 10 pieces of Fruit. There was NO FRUIT. There was NO item from Europe or "EUROPEAN". There was wicker "Basket" (just a thin bendable white 'tin-can'). There was no "ribbon" made bow (just plastic).
"Your gift is carefully hand-packed and delivered in an attractive gift basket with your personal message."
The items were in a tin can. No Christmas card. The card was of a purple flower (paper-stock), blank on the inside (no message).
There was no "attractive gift basket". There was no "basket".
(B) The Bloomex web site lists these items for "Cheese Lover Gift Basket":
"For the cheese lover on your list, look no further. This decadent basket is full of the gourmet cheeses, crackers and seafood. Your gift is carefully hand-packed and delivered in an attractive gift basket with your personal message."
Web Site Listed Cost for 3 cheeses, 2 seafoods & 5 Cracker varieties in a "basket"- "French" and "Italian" inferred: $74.95
There were no 3 packages or blocks of gourmet Cheeses as inferred. There was no French, Canadian or Quebec cheeses. There was no Premium or Gourmet Seafood or Mussels. There was NO Seafood. There was NO item from France or Italy. There was no Breadsticks or Toasts or Cheese Sticks. There was no wicker "Basket" (just a thin bendable white 'tin-can'). There was no bow made of "ribbon".
"Your gift is carefully hand-packed and delivered in an attractive gift basket with your personal message."
The items were a tin can. The card was of a purple flower (paper-stock), blank on the inside (no message).
There was no "attractive gift basket". There was no "basket".
Of all the items received only the two identical "cheeses & wine crackers" boxes match the website listed items. The other 29 items received are not listed as part of either basket ordered.
Bloomex listed prices totaling $119.90 of these two order baskets, 31 pieces are 2 oz to 5 oz boxes of "INDONESIA" made sugar sweets & crackers, 23 of which were duplicate pieces.
False advertising/error in packaging, 23 duplicated items, two IDENTICAL (duplicated) BOX orders (both were errors), Indonesia made while European, French & Italian were inferred. No item among 31 items were as advertised/displayed/listed on the website for "European Sampler Basket" or "Cheese Lover Gift Basket" (other than 2 duplicated Wine&Cheese Cracker 2 oz boxes).
No customer care representative available on date of delivery, December 24th, to correct the error made.
No Label was in French language contrary to Canadian Law. Seven food items with no manufactured name or country of origin. Five food items no ingredients listed contrary to Canadian Food Law. Allergy prone, Seniors, Elderly are to read food labels of ingredients.
Both "Christmas Gifts" packages were not as ordered by sender.
Please refund the order IN FULL to sender.
The intended gifts have now been promptly replaced by family and presented at Christmas for 92 year old Mother from family in Ontario (as was intended originally) when Bloomex was first sought (and was paid) on December 23rd as to Christmas delivery of specific selected listed goods to B.C. On December 24th.
Thanking you IN ADVANCE for what we hope to be your prompt and efficient due diligence AS TO refunding the ERROR. The errors made by Bloomex were at the Holy sacred time of Christmas for a dear Senior Mom. She was so disappointed.
This experience feels like Bloomex takes little care in delivering stated items as posted/advertised on web site. Appears to be a scam operation.
HERE ARE THE PICTURES: (1) Pieces delivered by Bloomex: (2) & (3) what was ordered as to Bloomex web site and ORDER #01770986: (4) What arrived
Store Representative
Hello,
Thank you for posting your detailed feedback. It is of interest so that we can ensure excellent quality and service is provided at each and every production facility across Canada as well as in Australia. We apologize that your two gift baskets were sent with incorrect items and packaging.
Your post has been sent to the manager for more detailed investigation into what happened and who was at fault. Our customer satisfaction rate is very high and we sent thousands of gift baskets every season to happy recipients, but obviously your order was not fulfilled to proper standards.
We apologize for the disappointment that was caused your mother at Christmas. I see that our customer service team has already been in touch but I will ensure that the manager is also aware of these circumstances. Thank you again for providing the lists and the photos and our further apologies that your order was not perfectly fulfilled. Please be assured that the matter will be sorted as quickly as possible. Best regards, Bloomex Australia
Report them here please http://www.fairtrading.qld.gov.au/lodge-your-complaint Help other people who my subject to this company taking advantage of them
My sister should have read reviews before using Bloomex
I received a Christmas Table Centrepiece from my sister on the 23rd. It was nothing like the picture, arrived upside down, flowers broken, bits of bushes stuck in (no pine cones or berries) white roses all brown, foam container showing - no way I would put it on show in my house. I contacted wecare at Bloomex on the 23rd and they asked for photos, which I sent. Not another word. I am Victoria and I reckon Fastway had the box in one of their vans overnight or longer. I threw the display out Christmas Day after sending another photo to Bloomex. They are supposed to last a week, but we had it two days. Even the greenery was shriveling up. Check how many people would not use Bloomex again. I also went through to LiveChat (Anna). I briefly told her I had no reply from Wecare and she did not reply. Line went dead!
Bloomex have been in touch apologising and said they would send a replacement on 6th Jan when they return to work
Hi there, Thank you for posting your feedback and also for posting your update. We apologize again that your centrepiece was not completely to your liking, and for any damage that the courier added. We are glad to see that a fresh delivery has been set up for you. Thank you again for your patience and fairness as the matter was sorted. Best regards, Bloomex Australia
Another display received 8th. I think Bloomex are being let down by franchise owners and freight company. The display was still nothing like picture on line except it was red & green. Thanks Bloomex.
I used the company bloomex.ca to deliver some flowers to my dying grandad on the 24th of Dec. The flowers did not arrive and he passed away on the 27th. The flowers were to be delivered to the hospital and up until the 27th they had not arrived.
Bloomex.ca refuse to talk about the non delivery and will not give a refund.
My wife was hung up on with the call centre woman saying her phone can not transfer calls to her supervisor. Supervisor / manager never called us back after multiple calls.
Store Representative
Hi Neil, Thank you for posting your feedback. We are so sorry to read about your granddad's passing and extend our sincere condolences in this regard. We apologize profoundly that the delivery could not be made on the 24th and that the replacement flowers did not arrive. Your comments have been forwarded to the manager and flagged as urgent as we are very sorry to read that your flowers did not arrive. if you care to forward your order number we will be happy to investigate on your behalf. Rest assured we will rectify the situation as soon as possible.Again, we extend our apologies during what must be a very sad time and we will definitely follow up. Kind regards, Bloomex Australia
Since my original review bloomex.ca has got back to me via an email claiming that the flowers were delivered by courier and signed for by an “RV" on the 24th of December at 2:00pm. Granddad, (initials which are RV - his name was on the delivery card), was surrounded by myself and my wife’s family from 1:00 - 4:00pm on Tuesday 24th of December and no flowers were delivered. Furthermore, granddad was secluded from interacting with anyone other than family members (and those only when wearing protective gear) due to the highly contagious nature of his final illness, so wouldn’t have been capable of signing for the delivery in any case.
So basically your delivery company is lying. After numerous times attempting to get in contact with your "management" and being hung on by your "customer service staff" I've contacted my credit card company for a refund as your company will not do this.
State on this public forum that you will refund (not give a "credit") for this horrid service. Order number is 1770066
Lying about a non delivery to a dying man in a hospital is low. How am I to trust your company again?
Thank you very much for providing your order number and that added details. Again, sorry to hear about what must have been a very trying and exhausting time for your family.
We do check with the courier companies that we engage in order to follow up on deliveries and ensure that these couriers are doing the job they say they are. If the customer, however, says delivery is not made we generally side with the customer at all times. We will definitely follow up with your order and ensure that you are looked after. Again, we apologize if you had difficulty reaching customer service and for the non-receipt of your flowers. I have forwarded your order number to the manager in addition to your comments for further review.
3 days later and no contact has been made by bloomex.ca.
How am I being looked after bloomex?
Also, in your first response back to me on this website you said that the "replacement flowers" did not arrive. What replacement flowers exactly are you talking about? Why would you send replacement flowers when your courier company lied and said they delivered them?
"rest assured we will rectify the situation as soon as possible". What have your "managers" been doing for the last few days? Not rectifying this situation.
There are no "managers" only higher level con artists. This company is a scam.
We apologize for any delays but we requested that the courier company we engaged for your delivery send us the actual waybill to document delivery to the hospital. Customer service has also sent you an email directly, so we hope that you received it.
You informed us on December 27 that you did not receive the flowers. We immediately checked with both florist and courier in Halifax and confirmed that yes, the flowers had been produced as per your order, they had been picked up by the courier, and delivered to the hospital and floor as per your order on December 24, on time.
Because, however, you said your family did not receive them, on December 27 customer service offered to send fresh flowers at our expense to another address or to issue you a store credit as a courtesy. We did not hear back as to your preferences, but you were unhappy with the confirmation of delivery (understandably so, since your family missed out on receiving the flowers).
We then requested that the courier company locate and send us the waybill for that truck on December 24 in Halifax. We received it and have emailed you a copy for your records. Perhaps it was a nurse who signed for the order and then unfortunately the flowers did not make it to the room, which is of course highly regrettable especially given the circumstances.
We hope the email helps provide more clarity to show that the flowers were produced and delivered on time. We are still happy to issue a resend or a store credit as a courtesy due to the circumstances and the hospital setting.
We apologize again for any delays in replies or clarification but we wanted to be able to provide verification for you.
Thank you for the follow up and our condolences again for your loss.
1) You did hear back from me after you sent that email stating the 'store credit'. My wife and I called your customer service the 2 following days telling you we wanted, and still do want a full refund. Although due to the woman at your call centre hanging up on us saying "call back another day" I guess she didn't pass the message along. Disgusting service.
2) you are now saying a nurse signed for the delivery under grandads initials? Why would this happen? Besides the fact that is fraudulent to sign under someone else's name it just doesn't make sense. It makes more sense that the delivery guy never showed up, saw the recipient's name and just decided to sign it themselves and call it a day.
3) You can send all of the paperwork in the world, it still doesn't change the fact that no flowers were delivered to a dying man due to your misrepresentation of what you claim you can deliver.
4) in your first response back to me on this website you said that replacement flowers were sent. You just admitted that replacement flowers were actually not sent. You are obviously lying.
5)You still have not answered a very important question that I asked. How am I ever to trust your company again?
6) As I have said a number of times, I do not want a store credit. I want a cash refund. The mere fact that I am STILL having to go through all of this 20 DAYS after the missed delivery date says a lot about the processes within bloomex.
My sister ordered flowers for Christmas which were to arrive on 23rd December. Nothing arrived. No one phoned. No note was left to say they tried to deliver. Delivery was again organised by my sister for 6th January. Again nothing. On the 7th of January a very hot bunch of flowers arrived and were thrown over the wall on a 35 degree day. No call beforehand, no one rang the bell. They just chucked them over the wall and ran!!! I think they dont deserve anyones business.
Store Representative
Hello June, Thank you for your post. We apologize if there was a delay in the delivery of your sister's flowers at Christmas. We also apologize if the resolution was not prompt and if the courier driver was not taking the proper care. Your comments have been forwarded to the manager and if you care to post your order number that will be provided for additional investigation. Our customer satisfaction rate is extremely high and we apologize again if your experience was less than excellent. Best regards, Bloomex Australia
I placed an order on the 5th of January at approximately 11:30 at night. I chose the date to be delivered as the 6th, and paid the requested amount. I woke up to emails saying that the same day shipping I had requested was not possible, but that my order was confirmed. I assumed this was because I ordered it so late at night, that obviously same day shipping was impossible, but that my order would still be delivered on the 6th, which was the next day at the time of order.
I called customer service to check that this was the case and was told that no, it wasn't and if I wanted it delivered today that I would not only have to upgrade my flower bouquet, but pay extra for the teddy bear and card which was included in the original package and pay extra shipping. This amounted to a further $28 on top of the $55 I had already paid. I was annoyed, but agreed and was sent a confirmation email.
At 6:01pm on the day it was supposed to be delivered, there is no sign of it. When I finally got through to phone customer service, which is nearly impossible, I was told firstly that I would be given the info to track it myself, but then eventually told that it was in transit between Sydney and Melbourne. When I asked to speak to a manger, I was told there was none available. This was before the customer service representative hung up the phone on me!
The following morning I received a call from a delivery person saying he was leaving the parcel at the door. The girl who it was being delivered to was not home, which is why I so vehemently tried to have it delivered the previous day and even paid extra to ensure it was. She was not going to be home until 8pm that night, so the flowers were going to sit in 35+ degree (celcius) heat for 12 hours. When I called and spoke to someone who said she was the customer service manager, she was very rude, continually cut me off and wouldn't let me talk, but scolded me if I interrupted her. She told me that it was my fault as I had not instructed that she would not be home. I told her I expected them to be delivered the following day and had said that this was because she would not be home that day. She hung up on me, twice and at one point, cut me off mid-sentence so I could "take a breath" and never came back. I was then informed that if the flowers were ruined in the heat, I would have to send photos as proof if I wanted them replaced and if they were stolen then, which she scoffed and said never happens, that was another matter. I then received a patronising email further to the rude conversation prior.
The service I have received is abhorrent. It is not the first time this has happened with this business. The first time, without going into detail, the company accused me of lying about my friends grandmother having died because I had not mentioned the death in the card I sent.
Disgusting service, unclear terms and conditions, late delivery, order corrections and upgrades not put through. If I could give zero stars, I would.
Store Representative
Hi Katie, Thank you for your post. We apologize again that for any confusion in communication. Yes, unfortunately at 11:30 pm it is too late to place an order, so it was processed the next morning. Only certain products are available for same day delivery as is part of the various order descriptions so a new choice of item was required if you wanted the item to go out that day.
We also apologize if you were not happy with the customer service you received as we do try to respond to each customer with courtesy and speed. Your comments have been relayed to the manager for follow up. Our customer satisfaction rate is extremely high and our agents are well trained but it seems that in your case things did not progress to your satisfaction, and we are sorry this is the case.
We are sorry that after making these same day arrangements, the courier was delayed and not able to reach your recipient on time. We will be refunded any additional charges that you incurred. If you had any concern about the flowers your aunt received, please send a photo as described and we will be happy to address this also.
Have you read the reviews on here for your company? They are terrible. As for your reply, I never said it was my aunt, highlighting the fact that you do not pay attention to your customers.
Go to your credit card company and tell them bloomex has fraudulently taken your money for not upholding the contract and they will get the money back to you.
Hi Katie, As mentioned, you placed a same day order for flowers, and we were unable to delivery them until the next day due to location, stock and courier. This is regrettable and we do our utmost to fulfill every order we receive for same day, but unfortunately sometimes delays do occur. We apologize for the inconvenience. The flowers were delivered, and your additional same day charges have been credited to you. Thank you again for your post. Sincerely, Bloomex Australia
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When my sister got the flowers, it was
nothing close to what i ordered. ( see photos attached)...
Seriously, this is a nightmare.everything is so confusing and messed up. they cant deliver what they have promised. i dont think they have a proper procedures.. they tell you one thing and in a split second , they tell you something else.. thats it.. im not gonna use their service anymore...first and last..
We have since spoken on our social media sites and I am glad that we were able to resolve your delivery issue for your sister's graduation flowers. As we discussed, unfortunately you had placed your order after business hours and it was not available for same day delivery. We apologize for any confusion in this regard, and for your initial difficulties in reaching a resolution with our chat operators. We appreciated your feedback and we did provide full refund for your delivery fee.
This is the first I have heard that you were unhappy with your sister's flowers, but we hope that you emailed customer service with your comment and photo. We stand behind our products and services and are happy to provide you with resolution. I have passed along your comments to customer service in case you have not done so yet. We will ensure that your order is looked after.
Thank you again for your feedback as we do take all customer comments on board for improvement.
Best regards,
Bloomex Australia
Thank you for your feedback.
For your information, when i spoke to your social media representative, i didnt know how the flowers looks like until my sister sent me the picture. even though my comment here was posted on the 17/12/2014, but the real fact it was posted much later by the admin. therefore, i managed to amend my review to include the photo.
Honestly speaking, if i told your social media representative i wasnt happy with the flowers, what can she or he do about it? the most you guys will apologize to me. if you ask me, i want a full refund because : 1) u didnt honor the delivery time as promised 2) the flowers that arrived looks nothing close to the one advertised on your website.
Unfortunately, i know you guys will definitely not going to give me a full refund which i have been trying to get it from you in the beginning. to go to fair trading and drag this case to tribunal etc will be one long and tricky process. because of all these , i settled for refund on delivery cost and taxes.
As mentioned I hope that you sent the photo and your comments to customer service. When we updated you as to the delivery time and you expressed your dissatisfaction, we promptly refunded you full delivery and taxes. You wrote back that this was acceptable and we assumed the matter taken care of.
At that point the flowers were in transit. After delivery we had no notification that you did not like the flowers, until we came across your review here.
If customers are unhappy with the quality of their bouquet for any reason they have only to email customer service for resolution. As mentioned, I have forwarded your post and photo to customer service on your behalf. They will email you with an update and please feel free to get in touch directly should you require more immediate assistance.
Thank you again for your feedback and rest assured every customer who contacts customer service will be addressed.
Best regards,
Bloomex Australia
as i mentioned in my previous comment, i didnt know how the flowers look like when i accepted the refund on the delivery cost and taxes. you mentioned in your latest comment that you assumed that the matter take care of. i also assumed despite the late delivery, the flowers will turn out as beautiful as the one in your website. unfortunately, i was totally wrong.i only get the picture of actual flowers few days later, sent by my sister via whatsapp. Bear in mind i live outside Australia.
at that point, i wasnt happy at all... but at the same time, im not bother to go back to you guys and complain about the flowers. its already bad enuff try to sort out the late delivery issue . Now, this ... it took up so much of my time .. i dont want to go down to that road again.
offering me a store credit is pointless at this point as i told your social media representative, i would not going to use your service any more.
Lastly, im not going to pursue this matter further. However, I feel compelled to make my complaint known to help prevent anyone else having to go through an experience such as this again.
regards,
Diana
http://www.fairtrading.qld.gov.au/lodge-your-complaint