I am kicking myself I did not check online flower reviews before ordering. I ordered flowers my wife's 40th birthday on a Thursday for delivery on the Friday. The flowers did not turn up and after a phone call was advised they would not be delivered until Monday and there was nothing they could to fix. I then sought further assistance via the online chat support functionality on their website. Same response. I asked for the matter to be escalated and received an email back confirming a delivery on Saturday morning. I asked for a further email to confirm which I received. Flowers did not turn up on Saturday and when I contacted them again by phone and via online chat I was advised there was no record of any email or communication. I have the emails and I downloaded all online chat transcripts. Basically the online staff merely say anything to move you on. They have no control and ability to influence. This is not an online business. This is a piece of online software that books orders to a list of very ordinary flower suppliers. There is no substance to this business name. Did not take the risk. Pay a little more for piece of mind.
Store Representative
Hi Mike, Thank you for posting your feedback. Unfortunately some of the products are not available for next day delivery in all areas, as listed on the product description. As soon as we are aware of any confusion we try to email or update ASAP. We apologize for any frustration that you experienced. It is the exception as the vast majority of our orders proceed smoothly. I have forwarded your post to our manager for further review. Sincerely, Bloomex
please take some time to report them here, I had a terrible experience with them too and they would not refund my money even though they did not deliver the flowers
I ordered birthday flowers on 24/7/14 for one of my work colleague to be delivered on her birthday on 25/7/14. Flower never showed up. I called at 4:50pm and the lady over the phone was blunt and cold advising me that there are no direct number to track driver. She can only send an email off to track the order, besides driver has until 5pm to deliver the flowers. I pointed out that it's 10mins to 5pm, we have to close up so would like to know if driver will be here anytime soon or not? A courtesy phone call would have been nice. Her response was indifference - I can't do anything.
I tried calling again at 5.10pm and then 5.15pm. Once transferred to their Customer Service, their line went silent on me. So I assume they close 5pm on the dot. Great. Flowers for a special occasion and it never showed up and no courtesy phone call to advise it's not coming.
After that I tried sending an email twice, tried their chat, sent them a private message on facebook, called them again several times (but answering machine kept saying they were busy every time and to leave a message), left a message on their answering machine as requested. I even tried to use their "contact us" on their website to contact them but their submit button does not work.
On 28/7/14 I received an email to advise that the flowers will be delivered that same day with complimentary upgrade. Flowers arrived at 3.30pm that day. I asked the driver what happen to Friday 25/7/14? Flowers were meant to be delivered then. She replied it was not her problem. They ONLY got the order JUST 1HR AGO!!! I said I placed an order on 24/7/14. All she said was it was the Company's fault, take it up with them - loving the friendly service so far - so much for the "We Care" motto.
I took one look at the flowers and my heart sank further. It was not what I ordered and I was not sure what the complimentary upgrade was? The studs around the vase or the little ladybird glued to one of the leaves?!
First and last time Bloomex. I also discovered all the following websites associated with Bloomex (correspondence email is always from Bloomex CA). I order my flowers via www.online-florist-melbourne.com.au. Will be sticking to my regularly online store from now on, they never disappoint - www.flowers.com.au & www.rosesonly.com.au.
They sent me further discount emails after that with a complimentary delivery on my next order - Thanks, but no thanks...
Store Representative
Hello, Thank you for your feedback. We are sorry to read that you were disappointed with your products and services. We do send updates via email at each step of the order and delivery process, but it sounds like you were having difficulty reaching us. Some of our products are labelled on the website as not available for delivery on certain days of the week, as our couriers are not able to get to your area at all times. We apologize if there was a delay in the processing of your order. and offered upgrade and future discounts in effort to make up for your frustration. I have passed your post to our customer service department as we are currently reviewing our feedback and are always looking for ways to improve. Best regards, Bloomex
Ordered flowers for my wifes birthday 6 days prior to the date, the flowers did not arrive until the 20th and were just left out on the doorstep. Contacted them to advise and got offered a discount off my next order - like I would even consider using them again.
Do not use Bloomex, they are unreliable and the after sales service is awful.
Store Representative
Hello, Sorry to read about your negative experience with Bloomex. I have forwarded your post to our customer service manager. We apologize for the delivery delay and hope that you use the store credit to try us again, so that we can provide you with a better outcome. Best regards, Bloomex
I ordered flowers for a funeral with 2 beforehand.
The flowers were delivered a day later than planned and the item delivered was much inferior than the photo indicated.
The bouquet was a $55 arrangement (excluding card and delivery). The delivered product appeared to be a $15 bunch of flowers.
I complained to Bloomex, who have not addressed the delivery issue but stated that the delivered product may not match the photo - so my bad luck I guess. Their remediation was a store credit excluding delivery, a 50% refund in cash would have been more useful but I am more put off by the bad outcome than cost.
Caveat emptor
Store Representative
Dear David, Thank you for the feedback. We apologize for the late delivery as our courier was not able to reach your area as planned. We were also sorry to hear that you did not enjoy the quality of the flowers. We did provide a credit for the full amount of the order, which we hope you made use of. We stand behind our products and services with an approximately 98% satisfaction rate, but unfortunately sometimes courier delays do occur. Kind regards, Bloomex
Failed to fulfil order placed on 15 September as a surprise gift for a friend who got engaged in Fiji
They updated order status as completed without any attempts made to contact the recipient despite mobile contact
No response to emails now
If only I had read reviews before ordering
Store Representative
Hi there, Sorry to read that you had difficulty reaching customer service. We did respond to your emails and hope that your issue has been sorted to your satisfaction. We would never ignore any customer and always work hard to achieve a successful resolution however possible. Thank you for providing your feedback. Best regards, Bloomex
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Thank you for posting your feedback. Unfortunately some of the products are not available for next day delivery in all areas, as listed on the product description. As soon as we are aware of any confusion we try to email or update ASAP. We apologize for any frustration that you experienced. It is the exception as the vast majority of our orders proceed smoothly. I have forwarded your post to our manager for further review.
Sincerely,
Bloomex