My mother order flowers on 26/02 to be delivered 27/02. Flowers did not arrive. Flowers arrived to my office on 02/03. On opening flowers were dead , clearly were in the box from Friday.
I called to enquire & was told that my mother had given the wrong suburb.When I told them that the delivery docket in the box said the correct address, the staff member said yes because they corrected it.I then asked why did you then send me dead flowers.
I asked for a refund , they refused said they would send new flowers with $20 upgrade. Flowers were due 03/03.
Courier called my mother on 03/03 to say flowers were to be delivered prior to 5pm.
Surprise surprise - no flowers arrived.
Again I called to organise a refund. Was told that a Sales Manager would call tomorrow to discuss refund.
Sales Manager called the next morning to tell me flowers would arrive that day. I told her I wanted a refund. She kept on talking that the flowers would be delivered today & as I was only the recipient I could not be relied on for information my mother gave me. She said that a courier did not contact her & that only contact has been through emails.
I ended up ending the conversation as she kept talking over me & was very frustrated.
After reading other reviews regarding them , it looks like they say the same thing to any customer who has an issue.
Store Representative
Hi Julie, Thank you for posting your review. We are sorry to read about the mistake in the address that was provided. In most cases we try to catch the mistake in time and can intercept with the couriers. We are also sorry that your resend of fresh flowers was also delayed. If you care to provide you order number, we will pass along all your comments to the manager for further investigation. We apologize for your frustration as our customers are very important to us. Kind regards, Bloomex Australia
Ordered 24 roses to be delivered Saturday 28th of February, by 2pm I noticed the flowers had not arrived, I called them and they said around 5pm the roses will be delivered. the flowers arrived 24 hrs later, on Sunday 1st of March in the afternoon,( we left 12:30 pm to go to another party and arrived back home at 7 pm to find the box of roses on my doorstep)
On Saturday was a special occasion coz we threw a 60th birthday party for my wife.
I rang BLOOMEX, MONDAY MORNING, Bloomex only offer to replace the bunch of roses or give me a credit note, but it's too late, the party and celebration are over, the special day was on Saturday.
I only want a refund because they didn't honour the agreement, and they refuse to do it.
Someone in that company made a mistake, and the customer has to pay for it,that's unfair.
Store Representative
Hello, Thank you for posting your review. We are sorry for the disappointment you experienced. Our customer satisfaction rate is very high and we strive to look after all our customers. If your issue has not yet been resolved, and you care to post your order number here, we will be happy to investigate on your behalf. Best regards, Bloomex Australia
I ordered flowers online from Bloomex yesterday for my sister in-law. The process of ordering was super easy and their range was out of this world. My sister in-law just called to tell me the flowers arrived and they were beautiful. They were delivered exactly when they said they would be delivered. The customer service from Bloomex is excellent as well. Very happy.
Store Representative
Hello, Thank you for taking the time to post your review. We are so glad that you enjoyed the easy order process and the excellent selection, and most especially that your sister-in-law was so happy with her beautiful flowers. It's also great to read that you were pleased with your delivery and excellent customer service. We look forward to serving you again soon! Kind regards, Bloomex Australia
Like every other person who has left a review here, I paid for flowers and also paid an extra $15.00 for next day delivery. After reading all these reviews, I decided to call Bloomex Australia to double check that my flowers would be delivered today as I had paid extra. They assured me the flowers would be delivered between 1-5pm today. The flowers were not delivered by 5:30pm, so we called Bloomex yet again and they were extremely unhelpful - told to check my email, which I had, and had not received anything from them. The line was also terrible - I assume the call centre isn't in Australia? Still have no clue where my flowers that I paid $55.00 for have gotten to.
I will be contacting the Australian Government Fair Trade to put in an official complaint as it seems that this is the only way we can get a refund.
I just wish I had read all these reviews BEFORE purchasing - DO NOT BUY FROM BLOOMEX!!
Store Representative
Hi Emma, Thank you for posting your review. We sincerely apologize if your delivery was delayed. Occasional courier delays do occur, though we make every effort to get orders out on time from production and to their destination on time. Our customer satisfaction rate is extremely high and we do look after our customers. I hope that customer service was able to resolve your issue, but if you would like to leave your order number here I will be happy to investigate as required on your behalf. Kind regards, Bloomex Australia
The flowers were eventually delivered 4 days late even though I had paid extra for next day delivery. The flowers and leaves in the bunch were dying by this stage and the bunch was TINY, definitely did not look like the supersize I had ordered. When I suggested the wrong flowers were delivered you insisted they were the correct ones and were supersize even though they looked absolutely nothing like the picture and completely ignored my request for a refund. I've contacted consumer protection of WA to receive the refund as it was clear after much back and forth with you that you weren't willing to listen or negotiate. I am extremely unhappy about paying 55 dollars for something I did not order to arrive 4 days late.
I ordered flowers to be delivered in Perth, and they did arrive on time. The store also agreed to refund the extra vase I inadvertently ordered at the time. However when I also complained about the size and quality of the blooms delivered (after paying extra for a "super sized" bunch) I was told what was delivered was super sized and I can only have a store credit. This is useless to me as I don't wish to buy such poor quality and expensive flowers from them again. I've posted the images below, so you be the judge.
Store Representative
Hello, Thank you for the post and for the photo. We apologize if you were disappointed in your flowers. Our customer satisfaction rate is very high. We are glad that you were offered a store credit, but sorry to read that this was not of interest to you. We have flagged your review for manager follow up. Best regards, Bloomex Australia
I ordered flowers on the 13th of March for next day delivery. They were not delivered so I contacted them and was offered delivery ASAP and an upgrade I am still waiting for them to be delivered 4 days after the order. I have reported the company to the ACCC.
If I could give zero stars I would as they never arrived.
Store Representative
Hello Karen, Thank you for posting your review as we do like to keep track of what is happening with couriers and customer service. We apologize for the delayed delivery as this is definitely not the norm. If you would like to provide your order number we will ensure that you receive manager follow up to ensure that your issue was resolved. Kind regards, Bloomex Australia
STAY AWAY FROM THIS COMPANY!!!! I ordered sympathy flowers and paid extra for delivery and flowers not delivered four days later so I cancelled the order and got a cancelling confirmation email from them but they now wont refund me as they say the flowers were delivered but THEY WERE NOT!!
STILL NO DELIVERY OR REFUND. ABSOLUTLEY APPALLING. I DON'T KNOW HOW THEY'RE STILL OPERATING.
Hello, We apologize for any frustration you experienced with a delivery delay. We are following up to ensure that your issue was resolved in the interim since your post. If it was not, please provide your order number so that we can have a manager review this. Kind regards, Bloomex Australia
"I ordered some towels and a loom band kit from here on Monday night during a quick free shipping promo they had on. I also used a $10 gift..." Read More
"(Review Updated)
I ordered a purse and it never arrived. I lodged a refund request which was easy. It said Wish would take 2-3 days to re..." Read More
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Flowers did not arrive. Flowers arrived to my office on 02/03.
On opening flowers were dead , clearly were in the box from Friday.
I called to enquire & was told that my mother had given the wrong suburb.When I told them that the delivery docket in the box said the correct address, the staff member said yes because they corrected it.I then asked why did you then send me dead flowers.
I asked for a refund , they refused said they would send new flowers with $20 upgrade. Flowers were due 03/03.
Courier called my mother on 03/03 to say flowers were to be delivered prior to 5pm.
Surprise surprise - no flowers arrived.
Again I called to organise a refund. Was told that a Sales Manager would call tomorrow to discuss refund.
Sales Manager called the next morning to tell me flowers would arrive that day. I told her I wanted a refund. She kept on talking that the flowers would be delivered today & as I was only the recipient I could not be relied on for information my mother gave me. She said that a courier did not contact her & that only contact has been through emails.
I ended up ending the conversation as she kept talking over me & was very frustrated.
After reading other reviews regarding them , it looks like they say the same thing to any customer who has an issue.
Thank you for posting your review. We are sorry to read about the mistake in the address that was provided. In most cases we try to catch the mistake in time and can intercept with the couriers. We are also sorry that your resend of fresh flowers was also delayed. If you care to provide you order number, we will pass along all your comments to the manager for further investigation. We apologize for your frustration as our customers are very important to us.
Kind regards,
Bloomex Australia