Today is day six since I ordered (and paid for) flowers to be delivered to my Mum for her birthday (I even paid the same day delivery fee) and after two phone calls and two emails my order is yet to arrive. When I spoke to the customer service rep yesterday she assured me that the delivery would be made today (it is not 5:03pm and still no flowers) and when I told her how unimpressed I was and that I would not use the service again she said, "yes I understand, I apologise" then proceeded to hang up on me. I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!!! never been more upset in my life, I send my mum flowers because I cannot be there with her on her birthday and this is how I am treated... way to go guys!!!!
Store Representative
Dear Boo_G, I am so sorry to hear of the difficulties with your order. As you can see from most of the other reviews here, this is not a typical situation for our company. I'd love to look in to what's happened and help make things right. Please send a private message with your order number to us on Facebook (facebook.com/BloomexAustralia) or Twitter, if you prefer (www.twitter.com/BloomexAU) and I will do my best to assist you ASAP. Once again, sincerest apologies for the confusion. Regards, Bloomex Australia ^ JS
My partner ordered me 12 long stemmed white roses to arrive today, valentines day. He ordered them a day in advance. I waited all day in the office for the special delivery. Which did not arrive. He was humiliated and I was left disappointed. Definitely do not buy from this unreliable company.
search the web for bloomex reviews. as above i also ordered over 200 dollars for flowers on wed the 12th to be delivered fri the 14th valentines day. i paid extra just to get them delivered on that day. at 3.30 pm i tried calling your company but you have decided not to answer calls as you are to busy. so i use your online chat service. after 10 minutes i finally get a reply saying you will contact me via email with delivery status. 1 hour later i contact you again, same response. i tried again and the chat rep blacklisted me. i got around that issue and kept asking them the delivery status. they said it is in transit. but would not provide consignment umber. this continued for 5 hours them blocking my ip address rather then answer my question. so in the end i had to call the girl i ordered them for at 9pm to see if she got them. and no she did not. so surprise has now been ruined and she thinks im lying about the flowers and just forgot vday. clearly you have gotten greedy and taken way to many orders and did not car if you could get all your orders out tiday. you just wanted the money..
check out bloomex sucks on facebook if you want more evidence store rep. typhoon666 and ashy I am so sorry to hear of your experiences. mums flowers arrived on day six not what I expected and am still left feeling shattered. tell me bloomex rep if this is the help I received up until now what hope do I have by re approaching the matter? ??
I ordered a dozen roses for valentines day which they delivered but they were at least a week old, brown and falling apart. My partner didn't even leave them on her desk at work. What was meant to be a special surprise left her embarrassed. There customer service was also non existent.
got a update from them on saturday saying they went for delivery. now its sunday still no flowers. so if they really went out for delivery and might arrive monday, they will be 4 days old by then, sitting in a delivery van all weekend
I would also not recommend this florist website to my friends as well.. the flowers my partner ordered for me were complete different to the ones that were sent to my work for valentines day. There were no roses, the order must've been wrongly packed. which is unacceptable for the amount he had paid and the flowers were half witted. Even Coles/Woolworths flowers were much better then these. He was so disappointed. Pathetic !
How can this company still be allowed to continue scamming so many people? My Mums birthday flowers showed up finally.. what was it 7 or 8 days late, they were not what were ordered and I was treated like shit to top it all off.... I have no idea what has happened to basic human morality and care. I will continue to make sure that no one I know will ever feel what I have felt thanks to this company... you should be ashamed of yourselves. FRAUDSTERS!
On the 3rd of February I have made an order for flower delivery to my Mums anniversary on the 10th of February. It was the third time I’ve made order on bloomex. Previous one was also bad experience as the flowers was delivered not on specified date and the value of the flowers was poor but the manager assured me that it was rare mistake and next time everything will be perfect and gave me discount.
So this time, knowing the possibility of mistake, I wrote big notice in the comment field in order page about the date, time and the value of the flowers.
Despite this, when I have asked Mum if she satisfied with the flowers and if the delivery made at time - I received an astonishing answer that she didn't get any flowers from me and was very sad with this fact!
Yesterday I asked online operator (Anna) on bloomex page what was wrong with my order and she explained to me that she didn’t see any confirmation on delivery and she will asked someone from the office to send me confirmation email. Today I didn’t received any email from them and asked online operator again. She didn’t even answer me after i posted my order number.
So now I am trying to reach them but they are keeping silence. This is very sad story but imagine that it was not my Mum but a very important business partner on whose rely all your business!!! And also imagine that this person is very particular in such things as attention from his partners on his occasions! After such a situation with flower delivery I think that all your business will collapse because you will never explain to him that it was not you who forgot about his birthday but the flower company was UNRELIBLE!
So this was a story for those who are searching for a reliable flower delivery company! NEVER SHOP WITH BLOOMEX.COM
P.S.: I will copy this post to their office and will wait for the answer!
A simple request that I was prepared to pay for. Ordering flowers 3 days in advance for confirmed delivery on Valentines Day for which I trusted this company to fulfill my order. I ordered and paid the amount requested and sat and waited. No phone call from my partner all day, no update or warning from Bloomex. At 5pm my partner left work with no gift and very upset. Still nothing from Bloomex. Maybe I can contact their 'Customer Service' as they make great claims to deliver 'outstanding customer service', mind you they also claim to deliver 'on time' so as you can see, don't be fooled by their empty marketing claims. I'm sitting here 3 days after the special day having written a e-mail and left feedback for them on the 'live chat' service and, yes I guess consistency is their trade mark - Consistently bad customer service because I have not heard anything from them. Beware, they take your money, fail to deliver and then ignore you and hope you go away. Will never use them again and make sure that as many people as possible get to hear about their shocking service - great opportunity for me because I stand in front of up to 1200 people a week delivering key note speeches on this very subject - thank you Bloomex as long as companies like you exist you will keep people like me in work. Have a good look at yourselves and give your self some critical feedback otherwise you're only heading for one result
Store Representative
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
I ordered a dozen long stem roses and a Pink and Lavender bouquet for my wife's birthday on Friday. SERVICE - My experience was good. I ordered online, received a confirmation and then a notice when the order was out for delivery. SHIPPING - Arrived on the day specified. PRICING - Far better than many others. Flowers are exorbitantly expensive around Australia and this company offers some of the lowest prices that I have seen. All in all I was satisfied and would use them in the future.
I refuse to believe any positive reviews for Bloomex are genuine after all those fake ones. You are a scam company, everyone should avoid you. You deserve to go bankrupt. Have a nice day you unethical s**ms.
Hi Adam, Thank you for your lovely review and for the details that you provided in your feedback. We appreciate your time as we are always trying to improve. We are so glad to read that you were pleased with service, delivery, pricing and your flowers! We hope to serve you again soon. Best regards, Bloomex
I set up an order for my good friend's birthday in mid-February for delivery at the beginning of March. Was nice to 'set it and forget it'. My friend was pleasantly surprised by the gesture and the flowers arrived on the right day... She messaged me some photos and they looked lovely. Great experience!!
I refuse to believe any positive reviews for Bloomex are genuine after all those fake ones. You are a scam company, everyone should avoid you. You deserve to go bankrupt. Have a nice day you unethical s**ms.
LOL @lillym43, you made an account yesterday. You have not reviewed a single store, what makes you think I will trust you? Pfft, also, these absolutely glowing 5-star reviews are written by those who have ONLY ever posted one review for Bloomex.
You are disgusting Bloomex.
I don't understand how people can be so unethical, will have to take action soon methinks.
I never have, never will shop with Bloomex. Highly discourage everyone from using them also.
lol... everyone who has posted bad comments only has one post too, whats that got to do with it. i really dont care, just got good service so im posting a nice comment. obsessed much?
Look, the major difference? THE 1-star reviewers have really long reviews, they got very specific with their problems and I can tell they are genuine people. The 5-star reviewers are vague as hell.
You're probably from Bloomex haha.
Obsessed with finding out the truth? Ensuring fairness, raising awareness about unethical behaviour? Hell yeah.
A quick Google search reveals a plethora of 1-star reviews so from absolute 1-star to crazy glowing 5-star reviews is freaking crazy.
It's too much of a hit-and-miss, and I have so much faith in humanity -you guys really upset me. Stop wasting my time.
I'M ALWAYS SCEPTICAL OF SENDING FLOWERS AS HAVING HAD A BAD experience many years ago when the person didn't receive the flowers paid for. so i sent a small bouquet of roses and they were delivered as instructed before 12,so i then decided to buy a large bouquet of roses for a special occasion and once again the recipient received beautiful roses and at the specified time.. not to mention the special of half price rose and bouquets.. i did my homework to find the cheapest flowers and delivery also. and bloomex was the best so i even became a platinum member so now i don't have to pay for the delivery fee.. I'm happy. flowers always make you happy.
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
Hi Lorene, Thank your for posting this lovely feedback. We are so glad that you were happy with your roses. We do try to provide excellent prices for the freshest flowers. It's great that you were able to take advantage of our Platinum Club discounts! Welcome aboard :) We look forward to being of service to you in the future for any of your floral needs. Warm regards, Bloomex
I have used Bloomex on a number of occasions. Feedback from everyone who has received their flowers is that they look stunning, are beautifully presented and last for ages.
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
Hi Chrissy, Thank you for taking the time to post your review (and braving the possible kickback from someone who has apparently never used Bloomex). We are glad to read that your found the flowers to be so fresh and beautiful! We make every effort to source the freshest flowers and our floral consultants take great pride in their arrangements. Thanks for letting us know your feedback and we look forward to serving you again soon! Warm regards, Bloomex
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I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!!! never been more upset in my life, I send my mum flowers because I cannot be there with her on her birthday and this is how I am treated... way to go guys!!!!
I am so sorry to hear of the difficulties with your order. As you can see from most of the other reviews here, this is not a typical situation for our company. I'd love to look in to what's happened and help make things right.
Please send a private message with your order number to us on Facebook (facebook.com/BloomexAustralia) or Twitter, if you prefer (www.twitter.com/BloomexAU) and I will do my best to assist you ASAP.
Once again, sincerest apologies for the confusion.
Regards,
Bloomex Australia ^ JS
typhoon666 and ashy I am so sorry to hear of your experiences. mums flowers arrived on day six not what I expected and am still left feeling shattered. tell me bloomex rep if this is the help I received up until now what hope do I have by re approaching the matter? ??
There customer service was also non existent.
http://www.fairtrading.qld.gov.au/lodge-your-complaint