I made my order online checking that the same day delivery was available. It was confirmed a delivery time of between12-5pm. When nothing had arrived at 5pm I rang. Customer service very poor could barely speak English had no desire help with the problem. When I asked for a refund that was unable to done. Even though I said at this point I don't want them delivered the next day, the moment had passed it was too late. They delivered them anyway and then would not refund. Poor poor service. Never again they don't have same day delivery and they don't have customer service skills. They are a SCAM company and I wish I had read the reviews earlier I wouldn't have ordered. But never again. You might get my money once but not twice. BUYER BEWARE!!!!!
Store Representative
Hi Lily, We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you. Best regards, Bloomex
After checking with an operator BEFORE ordering whether my order would be same day delivery, (as it stated otherwise on website)
They assured me if i ordered before 11am they would arrive today if it was in Sydney. Turns out they don't.
At 4pm i tried to contact someone in Sydney Office but the phone diverted to an internet phone for an office in Canada. Apparently by 4pm the office in Sydney is closed.
There was no one i could speak to regarding my order, as it had obviously not arrived same day as promised.
As it is after hours in Canada at 4pm AEST, there was no manager or ANYONE who could help me out.
As a result the only chance I had to get the flowers delivered passed.
There was "nothing they could" apparently.
This is unacceptable for a flower delivery business. Don't believe they operate out of Australia because they DO NOT!!!
I don't even know if I'm getting a refund but there is absolutely no point in the arriving tomorrow.
Not only this, but now it has ruined this very special day. I have no flowers, I'm in a foul mood for our dinner tonight,
STEAR CLEAR of this disgusting money hungry grabbing, uncaring, pathetic excuse for a business.
Sorry to hear of your appalling experience, you're just confirming my suspicions. Thank you for sharing!
Hi Pauly, Thank you for your feedback. We are sorry to read that there was confusion regarding same day delivery options. We do make every effort to clarify the delivery options but we apologize if there was any confusion between you and the operator. Once the flowers have been prepared and the courier picks them up, we cannot call them back and they will arrive at the delivery address. Customer service would make every effort to resolve your unhappiness. Our customer satisfaction rate is very high and we pride ourselves on our products and services. Sorry again for any frustration on your part. Best regards, Bloomex
A simple request that I was prepared to pay for. Ordering flowers 3 days in advance for confirmed delivery on Valentines Day for which I trusted this company to fulfill my order. I ordered and paid the amount requested and sat and waited. No phone call from my partner all day, no update or warning from Bloomex. At 5pm my partner left work with no gift and very upset. Still nothing from Bloomex. Maybe I can contact their 'Customer Service' as they make great claims to deliver 'outstanding customer service', mind you they also claim to deliver 'on time' so as you can see, don't be fooled by their empty marketing claims. I'm sitting here 3 days after the special day having written a e-mail and left feedback for them on the 'live chat' service and, yes I guess consistency is their trade mark - Consistently bad customer service because I have not heard anything from them. Beware, they take your money, fail to deliver and then ignore you and hope you go away. Will never use them again and make sure that as many people as possible get to hear about their shocking service - great opportunity for me because I stand in front of up to 1200 people a week delivering key note speeches on this very subject - thank you Bloomex as long as companies like you exist you will keep people like me in work. Have a good look at yourselves and give your self some critical feedback otherwise you're only heading for one result
Store Representative
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
On the 3rd of February I have made an order for flower delivery to my Mums anniversary on the 10th of February. It was the third time I’ve made order on bloomex. Previous one was also bad experience as the flowers was delivered not on specified date and the value of the flowers was poor but the manager assured me that it was rare mistake and next time everything will be perfect and gave me discount.
So this time, knowing the possibility of mistake, I wrote big notice in the comment field in order page about the date, time and the value of the flowers.
Despite this, when I have asked Mum if she satisfied with the flowers and if the delivery made at time - I received an astonishing answer that she didn't get any flowers from me and was very sad with this fact!
Yesterday I asked online operator (Anna) on bloomex page what was wrong with my order and she explained to me that she didn’t see any confirmation on delivery and she will asked someone from the office to send me confirmation email. Today I didn’t received any email from them and asked online operator again. She didn’t even answer me after i posted my order number.
So now I am trying to reach them but they are keeping silence. This is very sad story but imagine that it was not my Mum but a very important business partner on whose rely all your business!!! And also imagine that this person is very particular in such things as attention from his partners on his occasions! After such a situation with flower delivery I think that all your business will collapse because you will never explain to him that it was not you who forgot about his birthday but the flower company was UNRELIBLE!
So this was a story for those who are searching for a reliable flower delivery company! NEVER SHOP WITH BLOOMEX.COM
P.S.: I will copy this post to their office and will wait for the answer!
Today is day six since I ordered (and paid for) flowers to be delivered to my Mum for her birthday (I even paid the same day delivery fee) and after two phone calls and two emails my order is yet to arrive. When I spoke to the customer service rep yesterday she assured me that the delivery would be made today (it is not 5:03pm and still no flowers) and when I told her how unimpressed I was and that I would not use the service again she said, "yes I understand, I apologise" then proceeded to hang up on me. I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!!! never been more upset in my life, I send my mum flowers because I cannot be there with her on her birthday and this is how I am treated... way to go guys!!!!
Store Representative
Dear Boo_G, I am so sorry to hear of the difficulties with your order. As you can see from most of the other reviews here, this is not a typical situation for our company. I'd love to look in to what's happened and help make things right. Please send a private message with your order number to us on Facebook (facebook.com/BloomexAustralia) or Twitter, if you prefer (www.twitter.com/BloomexAU) and I will do my best to assist you ASAP. Once again, sincerest apologies for the confusion. Regards, Bloomex Australia ^ JS
My partner ordered me 12 long stemmed white roses to arrive today, valentines day. He ordered them a day in advance. I waited all day in the office for the special delivery. Which did not arrive. He was humiliated and I was left disappointed. Definitely do not buy from this unreliable company.
search the web for bloomex reviews. as above i also ordered over 200 dollars for flowers on wed the 12th to be delivered fri the 14th valentines day. i paid extra just to get them delivered on that day. at 3.30 pm i tried calling your company but you have decided not to answer calls as you are to busy. so i use your online chat service. after 10 minutes i finally get a reply saying you will contact me via email with delivery status. 1 hour later i contact you again, same response. i tried again and the chat rep blacklisted me. i got around that issue and kept asking them the delivery status. they said it is in transit. but would not provide consignment umber. this continued for 5 hours them blocking my ip address rather then answer my question. so in the end i had to call the girl i ordered them for at 9pm to see if she got them. and no she did not. so surprise has now been ruined and she thinks im lying about the flowers and just forgot vday. clearly you have gotten greedy and taken way to many orders and did not car if you could get all your orders out tiday. you just wanted the money..
check out bloomex sucks on facebook if you want more evidence store rep. typhoon666 and ashy I am so sorry to hear of your experiences. mums flowers arrived on day six not what I expected and am still left feeling shattered. tell me bloomex rep if this is the help I received up until now what hope do I have by re approaching the matter? ??
I ordered a dozen roses for valentines day which they delivered but they were at least a week old, brown and falling apart. My partner didn't even leave them on her desk at work. What was meant to be a special surprise left her embarrassed. There customer service was also non existent.
got a update from them on saturday saying they went for delivery. now its sunday still no flowers. so if they really went out for delivery and might arrive monday, they will be 4 days old by then, sitting in a delivery van all weekend
I would also not recommend this florist website to my friends as well.. the flowers my partner ordered for me were complete different to the ones that were sent to my work for valentines day. There were no roses, the order must've been wrongly packed. which is unacceptable for the amount he had paid and the flowers were half witted. Even Coles/Woolworths flowers were much better then these. He was so disappointed. Pathetic !
How can this company still be allowed to continue scamming so many people? My Mums birthday flowers showed up finally.. what was it 7 or 8 days late, they were not what were ordered and I was treated like shit to top it all off.... I have no idea what has happened to basic human morality and care. I will continue to make sure that no one I know will ever feel what I have felt thanks to this company... you should be ashamed of yourselves. FRAUDSTERS!
Unaccountable, no flowers received and no customer service reply
I purposely booked the flowers 2 days in advance to accommodate any unforeseen circumstances, yet my friend did not receive any flowers from Bloomex. It is now the 23rd and still no flowers and no reply from customer service, I doubt I will ever get back my money. I have left clear instructions for your company to call my friend in case you can't find her at the delivery place, yet my friend received no calls and no flowers. Your company is really quite bad, do you know how bad this made me look in my friend's eyes? I hope you do not purposely send her dead flowers later on just to make me look even worse.
Store Representative
Hi Moonobserver, Thanks for the feedback. Sorry to hear of the confusion, sounds like the instructions could have gotten knackered somewhere between us and the delivery company. If you still would like to take up the issues with customer service, please call them at 1800 451 637 and they may be able to rectify the situation for you if it's as described. Thanks very much and all the best. Sincerely, Bloomex Australia
This company do not give what they promise. They don't deliver on time and the flowers are dead. They don't refund your money or cancel any orders or answer their phone. If you have been cheated join the large group of Australians that are complaining to consumer affairs. Don't let them ruin the reputation of Australian on line businesses
Store Representative
Hi Motherofthree, Sorry to hear that you were not happy with your experience with Bloomex. We certainly are happy to refund if our policy, as listed on our website, is followed. Thanks for the feedback, and hope you have a great day. Sincerely, Bloomex Australia
Hi Motherofthree, Did you end up getting any reimbursement for your misfortune... it is currently 6 days since I ordered. I was promised Friday that they would be delivered Saturday and then promised yesterday that they would be delievered today
I am very sorry to say that I received nothing. Consumer affairs were happy to take it to court however I would need to attend the court session and as I do not live in NSW it would have meant flying there, a cost I couldn't justify. The consumer affairs person told me Bloomex lied to him and it was obvious. They have had so many reports on Bloomex it's amazing (& disappointing) Bloomex is still in business! Good luck for your complaint.
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We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you.
Best regards,
Bloomex
http://www.fairtrading.qld.gov.au/lodge-your-complaint