Ordered cotton candy AU100-10 with the upsize and glass blown vase. The flowers were not as shown on the site as they were not upsized nor flowers I ordered to be sent or even sent on the correct date. Was sent photo from my sister and was very very disappointed with bloomex. Flowers were ordered 9th April to be sent out on 27th April 2015 for sister's birthday and were not actually delivered until 28th April 2015 a day late. Have uploaded photo of the flowers I picked to be sent and also the flowers that were actually sent leaving me not wanting to purchase again from bloomex unless these are sent again to correct order/description I had ordered. Disappointed Denise
Store Representative
Hello Denise, Thank you for taking the time to post your feedback. I would like to take a look into your order and resolve this issue for you. Can you please provide us with your order number and a manager will be in contact with you.
Thank you. My order number was: 01202923 ordered 9/4/15 as you can see by the two photos, the flowers delivered were nothing like the one you had displayed for the cotton candy. Was wanting to order for Mothers Day but feel my order can not be fulfilled to specific order i want.
Still no satisfaction, waiting on manager to contact me, could of at least emailed but no, wished i would of read all feedback before placed my order. ordered mothers day flowers elsewhere and was happy, shame bloomex didnt follow through with good quality service also
Bloomex was simple and easy, they offered great deals that were considerably cheaper compared to other flower sites.
I purchased a bunch from the designers collection which were half price and they are gorgeous! perfect for my Mum. However the flowers did differ slightly from the picture but overall I was very pleased with them.
The delivery cost was $9.95. My order arrived on the correct day which was great. Although I did order them two weeks in advance.
I am very satisfied with my purchase and am impressed with the simple and easy to follow layout of the website. My Mum was even more delighted with her flowers, Thank you Bloomex!
I used Bloomex to order flowers for friends' birthdays. Easy site to navigate, prices are good and I would recommend using this service to anyone. Only drawback for some is there is no payment via PayPal. I look forward to seeing some photos of the delivery tomorrow.
I live in Sydney and I ordered some flowers for my uncle's funeral in Brisbane. It costs $84.90 and the order was placed 4 days before the funeral. Money was deducted from my bank account immediate after the order so I expect the order went through. It is now two days after the funeral and still NO FLOWER!! This is the last chance I can pay my respect to my uncle and the flower did not show up at the funeral !!
There was no call from anybody on the day of delivery even though I left my phone number with the order . When I contacted the company yesterday , first I was told there was not order received . And yet they managed to get money from my bank ?! Later on I got an email to say they will chase up the order with the local florist . 26 hours later there is still no update . The customer service guy is very unhelpful . All he could tell me is the local florist didn't reply . There was no intention of following up this order! Flowers was not delivered and the customer service is very poor !
Still no refund or follow up more than One week later!!
Hello Jackie, Thank you for taking the time to post your feedback. I would like to follow up regarding your issue and resolve it as soon as possible. Can you please provide your order number so we can review your file.
The website is fine to use, however I would prefer to know the cost of shipping prior to reaching the end of the shopping cart purchase. I've used this site several times and the flowers are always high quality.
I ordered from Bloomex for my best friends birthday - Thursday morning for Friday delivery, the Anniversary Designer Collection II, Carrington White Wine & registered for the free Teddy & Card . It wasn't until after ordering that I noticed the terrible reviews. Of course I panicked and emailed them to ensure my order would be delivered Friday. They promised me it would... you guessed it, Friday evening came & no order was delivered. You can imagine I was dismayed that my best friend had received nothing from me on her birthday. Monday I emailed to complain & ask them to please send a new bouquet as the ones I had ordered had been sitting in an uncooled fastway van/depot for at least 3 days. To my amazement they said they would do this and add an additional hamper to my order. The flowers arrived on the Tuesday, which I will admit also surprised me as this was next day turnaround that they couldn't do for me the first time around. But..... the flowers that arrived where NOTHING like the image I had ordered from. Check for yourself, the Anniversary Designer Collection II shows white roses with pink lilies and some greenery... what arrived was red roses & carnations, red pink lilies & purple daisy's (bulk of the flowers being the daisy's)!!! Horrific colour assortment, to say nothing of the fact I had paid for lilies and roses not daisy's! I received no phone call/email to notify me of any changes to the flowers or colours. Once I'd cooled down after seeing the flowers I checked out the hamper - the hamper was great don't get me wrong. But it included my teddy which I was already receiving, champagne - which meant the white wine was left off my order. I was promised the hamper on top of my order, not to incorporate thing's id already paid for on my order. Go figure - I'd specifically ordered white wine as I knew my best friend didn't like the fuzz of champagne.
But what's really infuriated me is the fact that the flowers do not resemble in any shape or form what I ordered. I've complained only to be told that this is a designer bouquet which means it's a florist choice bouquet. I was absolutely blown away. I can't believe they can get away with such false advertising. See my images below of what arrived & what I ordered... Can you believe it?!?!?!?! DO NOT be sucked in by the deceiving methods of this company. If you order you are ordering with pot luck - a bunch that you have no idea what it will look like, that will be delivered days after you specify.
I would like to say that the office staff that I dealt with were very polite to me, apologetic about the first delivery not arriving on time...and I understand these problems are out of their hands. However when it came to complaining about the stark difference of what was delivered compared to what was ordered they were plain rude - stated that I'd received what I ordered... What else do they lie about?!?!? I believe the issues with Bloomex is the management. They obviously do NOT care about customer satisfaction, about honesty & integrity. They desperately need to either get a new courier service that can deliver on the dates they promise, or update the website to reflect the dates the courier can do. This is the same with the florist. I find it extremely unacceptable & outrageous to have an image and description of a product for the customer to be sent something entirely different. Either they need to ensure florists are only sending bouquets ordered from the website - or they update the website to reflect what the florist has to offer. BLOOMEX CHECK THE STATS - ARE EVEN A QUARTER OF YOUR CUSTOMERS SATISFIED? IT DOES NOT LOOK LIKE IT>
Store Representative
Hello,
Thank you for posting your feedback.. We apologize for the delay and for any frustration that you experienced with the products your had ordered. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Can you please provide your order number so we can follow up with your order
Hello, I really appreciate you looking into this for me. My order number is 1203382. Please let me know if you require any additional information or photos.
I have noted on estore reviews alone less than half of your customers are satisfied with their order.
Three months later ABSOLUTELY NOTHING HAS BEEN DONE to reconcile this!!! Funny 24 hours you operate with. Not a wonder your service is so dreadful. Close your doors & save yourselves some embarrassment. I am actually absolutely astounded your business is still operating when its all a fraud!
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Fabulous service!
Nice and clear website.
Would defiantly purchase from Bloomex flowers again sometime in the future. What we like the most, is the special promotion offers.