Abysmal service from the moment I paid. I ordered, and paid for, same day delivery for a really special occasion - the flowers weren't delivered for another 24hrs, and also to the totally wrong address. I had to arrange separate courier for the flowers to be delivered to the correct address which, when they finally arrived, looked nothing like the flowers I had ordered, and we're entirely innapropriate for the special occasion. When chasing this up with Bloomex, I was given the run around and no help whatsoever. Still no refund on my same day delivery.
Absolutely abysmal service. Never use them.
Store Representative
Hello,
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex
Order flowers the night before to be delivered the next day for my Mother for Mothers Day. Received a confirmation email the following morning saying all processed. Somebody stayed home all day waiting and nothing arrived. Rang the 1800 number from the website and keep going to voicemail. Used the online chat and the agent said that they had my details and they would escalate it to the manager. Have not heard a thing back. This is the first and very last time I will use this very reliable company.
Store Representative
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex
Our friend who loved sunflowers died on April 16th - no funeral. I ordered a large sunflower bouquet pictured on the Bloomex website(below left) over the telephone with an agent for his widow. A small, half dead bouquet of another type of yellow flowers (below centre)was delivered. We ordered a sympathy card with a condolence message from the friends. A red and black card with no message and no indication of the senders was sent. Bloomex repeatedly made excuses and promised to resend. The total bill was $82.50. When nothing arrived by May 5th, another florist was contacted. A less expensive beautiful bigger bouquet of sunflowers arrived.
I asked for my money back from Bloomex. They said that they could resend the flowers but they could only credit $58.98 to my account for future purchases. So I said resend with a card to my mother for Mother's Day. The flowers arrived (below right)at my home not my mother's, addressed to the widow not my mother, with a card without the message I had sent.
Very fast and easy transaction very happy. Hope to see some great flowers for my step mother in Brisbane. Pricing is great, delivery fee maybe a bit pricey but happy to pay for good flowers
I just love these guys and use them frequently, never an issue! professionals. I have shopped with them for some time now and am looked after for my return business
Well I'm jealous that I haven't been treated as great as you have, as I am a frequent customer for the prices, but their customer service is extremely poor.
Disappointed in flower description and customer service
I ordered online. Delivery was not available for same day delivery. This was advised by email and not by a telephone call. The delivery was made following afternoon after I had been hung up on twice from customer service and two online chat helpers did not make any comments to my questions.
I ordered Scrumptious Blossoms which is described as a mixture of delightful blossoms including daisies and roses with greenery. There is not one rose in the arrangement. I do understand that things do not always come exact as a photo but this was nothing like what I thought I paid for. The arrangement was all purple daisies with 4 white daisies and two or three yellow daisies or something else. I am not happy with the service or the arrangement that I have paid $34.95 for. At least they came in the vase I ordered and the card. Vase is lovely, thanks.
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Absolutely abysmal service. Never use them.
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex