I made my order online checking that the same day delivery was available. It was confirmed a delivery time of between12-5pm. When nothing had arrived at 5pm I rang. Customer service very poor could barely speak English had no desire help with the problem. When I asked for a refund that was unable to done. Even though I said at this point I don't want them delivered the next day, the moment had passed it was too late. They delivered them anyway and then would not refund. Poor poor service. Never again they don't have same day delivery and they don't have customer service skills. They are a SCAM company and I wish I had read the reviews earlier I wouldn't have ordered. But never again. You might get my money once but not twice. BUYER BEWARE!!!!!
Store Representative
Hi Lily, We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you. Best regards, Bloomex
Ordered Mother's Day flower package only to receive a tiny bunch of half wilted flowers in a box, a box of after dinner mints (about $3 from Coles?) and the teddy & card.
Was very unhappy that the flowers were already wilted and petals dropping off on arrival! This is the 2nd time I have ordered from them only to be let down.
Store Representative
Hi there, Thank you for the feedback. We take our customer complaints seriously as we are always striving to improve our excellent products and services. We are sorry to hear that you did not completely love your products and I trust that a re-send was issued or that you were looked after to your satisfaction. We value your patronage and would like to continue with it. Regards, Bloomex
Wish I had Googled this company before I ordered flowers. ordered flowers on the 8th of May for delivery on the 9th of May. first delivery attempt was made on Saturday morning but as it was a business (this was noted in my initial order) no delivery. God bless the courier company because they tried to deliver half dead flowers on Monday!! I started contacting this poor excuse of a company Friday afternoon, Saturday, Monday and today and I am disgusted at the lack of service and ownership of this.
I have asked for a full refund as they did not deliver on the goods and services that I paid for and was told it's not Company policy - they can stick that company policy where the sun don't shine.
Will never use them again and will tell everyone I know not to use them and will be posting negative feedback everywhere. Will also be going to Consumer Affairs and Office of Fair Trading
Store Representative
Hello Kylie, Sorry to read about your negative experience. We have a very high customer satisfaction rate but unfortunately sometimes delays with couriers do occur. We will always try to resolve issues and set up a re-delivery of fresh flowers at our expense, whenever possible. I trust by now that your issue was resolved successfully. Best regards, Bloomex
The flowers arrived at my Mothers for Mothers Day. 3 of the flowers were alive. The rest of the bunch was dead, there was stalks sticking up from a stem where the dead flowers had visibly been cut off before they sent them. Numerous phone calls, numerous emails ignored! finally my Mother got through to someone who said no refund would be given but fresh flowers redelivered! Those never arrived.! This is an appalling business. Don't recommend! They even delete the bad reviews on facebook for Australia and Canada Bloomex. I have seen over 100 complaints this past Mothers Day, disappear! You have to be kidding me Bloomex!
Store Representative
Hi there, Thank you for the post. We were sorry to hear that you were unhappy with the quality of your flowers. We do make every attempt to set up a resend whenever we receive negative feedback, so I trust by now this has been successfully resolved. We enjoy a very high customer satisfaction rate and want every customer to be happy with their flowers and service. We welcome all reviews. Best regards, Bloomex
I am a member of a Facebook page named Bloomex sucks! PERHAPS you should go there and see all the other people that are testimony of Bloomex and its poor service and check the many credit card disputes against Bloomex. You are rated an F on the Better. Business Bureau. so, no, Im still not satisfied. Thank you.
Absolute crap service. Please don't order flowers from this company. Still haven't received the flowers and im not holding my breath.. Absolute joke. They should not have a next day delivery service if they cant produce it
Store Representative
Hello, Sorry to read that you were frustrated by waiting for delivery. I hope this was resolved with a successful outcome as we do stand by our products and services and would make every effort to see your flowers reached you. Best regards, Bloomex
I am kicking myself I did not check online flower reviews before ordering. I ordered flowers my wife's 40th birthday on a Thursday for delivery on the Friday. The flowers did not turn up and after a phone call was advised they would not be delivered until Monday and there was nothing they could to fix. I then sought further assistance via the online chat support functionality on their website. Same response. I asked for the matter to be escalated and received an email back confirming a delivery on Saturday morning. I asked for a further email to confirm which I received. Flowers did not turn up on Saturday and when I contacted them again by phone and via online chat I was advised there was no record of any email or communication. I have the emails and I downloaded all online chat transcripts. Basically the online staff merely say anything to move you on. They have no control and ability to influence. This is not an online business. This is a piece of online software that books orders to a list of very ordinary flower suppliers. There is no substance to this business name. Did not take the risk. Pay a little more for piece of mind.
Store Representative
Hi Mike, Thank you for posting your feedback. Unfortunately some of the products are not available for next day delivery in all areas, as listed on the product description. As soon as we are aware of any confusion we try to email or update ASAP. We apologize for any frustration that you experienced. It is the exception as the vast majority of our orders proceed smoothly. I have forwarded your post to our manager for further review. Sincerely, Bloomex
please take some time to report them here, I had a terrible experience with them too and they would not refund my money even though they did not deliver the flowers
I ordered birthday flowers on 24/7/14 for one of my work colleague to be delivered on her birthday on 25/7/14. Flower never showed up. I called at 4:50pm and the lady over the phone was blunt and cold advising me that there are no direct number to track driver. She can only send an email off to track the order, besides driver has until 5pm to deliver the flowers. I pointed out that it's 10mins to 5pm, we have to close up so would like to know if driver will be here anytime soon or not? A courtesy phone call would have been nice. Her response was indifference - I can't do anything.
I tried calling again at 5.10pm and then 5.15pm. Once transferred to their Customer Service, their line went silent on me. So I assume they close 5pm on the dot. Great. Flowers for a special occasion and it never showed up and no courtesy phone call to advise it's not coming.
After that I tried sending an email twice, tried their chat, sent them a private message on facebook, called them again several times (but answering machine kept saying they were busy every time and to leave a message), left a message on their answering machine as requested. I even tried to use their "contact us" on their website to contact them but their submit button does not work.
On 28/7/14 I received an email to advise that the flowers will be delivered that same day with complimentary upgrade. Flowers arrived at 3.30pm that day. I asked the driver what happen to Friday 25/7/14? Flowers were meant to be delivered then. She replied it was not her problem. They ONLY got the order JUST 1HR AGO!!! I said I placed an order on 24/7/14. All she said was it was the Company's fault, take it up with them - loving the friendly service so far - so much for the "We Care" motto.
I took one look at the flowers and my heart sank further. It was not what I ordered and I was not sure what the complimentary upgrade was? The studs around the vase or the little ladybird glued to one of the leaves?!
First and last time Bloomex. I also discovered all the following websites associated with Bloomex (correspondence email is always from Bloomex CA). I order my flowers via www.online-florist-melbourne.com.au. Will be sticking to my regularly online store from now on, they never disappoint - www.flowers.com.au & www.rosesonly.com.au.
They sent me further discount emails after that with a complimentary delivery on my next order - Thanks, but no thanks...
Store Representative
Hello, Thank you for your feedback. We are sorry to read that you were disappointed with your products and services. We do send updates via email at each step of the order and delivery process, but it sounds like you were having difficulty reaching us. Some of our products are labelled on the website as not available for delivery on certain days of the week, as our couriers are not able to get to your area at all times. We apologize if there was a delay in the processing of your order. and offered upgrade and future discounts in effort to make up for your frustration. I have passed your post to our customer service department as we are currently reviewing our feedback and are always looking for ways to improve. Best regards, Bloomex
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We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you.
Best regards,
Bloomex
http://www.fairtrading.qld.gov.au/lodge-your-complaint