A simple request that I was prepared to pay for. Ordering flowers 3 days in advance for confirmed delivery on Valentines Day for which I trusted this company to fulfill my order. I ordered and paid the amount requested and sat and waited. No phone call from my partner all day, no update or warning from Bloomex. At 5pm my partner left work with no gift and very upset. Still nothing from Bloomex. Maybe I can contact their 'Customer Service' as they make great claims to deliver 'outstanding customer service', mind you they also claim to deliver 'on time' so as you can see, don't be fooled by their empty marketing claims. I'm sitting here 3 days after the special day having written a e-mail and left feedback for them on the 'live chat' service and, yes I guess consistency is their trade mark - Consistently bad customer service because I have not heard anything from them. Beware, they take your money, fail to deliver and then ignore you and hope you go away. Will never use them again and make sure that as many people as possible get to hear about their shocking service - great opportunity for me because I stand in front of up to 1200 people a week delivering key note speeches on this very subject - thank you Bloomex as long as companies like you exist you will keep people like me in work. Have a good look at yourselves and give your self some critical feedback otherwise you're only heading for one result
Store Representative
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
After checking with an operator BEFORE ordering whether my order would be same day delivery, (as it stated otherwise on website)
They assured me if i ordered before 11am they would arrive today if it was in Sydney. Turns out they don't.
At 4pm i tried to contact someone in Sydney Office but the phone diverted to an internet phone for an office in Canada. Apparently by 4pm the office in Sydney is closed.
There was no one i could speak to regarding my order, as it had obviously not arrived same day as promised.
As it is after hours in Canada at 4pm AEST, there was no manager or ANYONE who could help me out.
As a result the only chance I had to get the flowers delivered passed.
There was "nothing they could" apparently.
This is unacceptable for a flower delivery business. Don't believe they operate out of Australia because they DO NOT!!!
I don't even know if I'm getting a refund but there is absolutely no point in the arriving tomorrow.
Not only this, but now it has ruined this very special day. I have no flowers, I'm in a foul mood for our dinner tonight,
STEAR CLEAR of this disgusting money hungry grabbing, uncaring, pathetic excuse for a business.
Sorry to hear of your appalling experience, you're just confirming my suspicions. Thank you for sharing!
Hi Pauly, Thank you for your feedback. We are sorry to read that there was confusion regarding same day delivery options. We do make every effort to clarify the delivery options but we apologize if there was any confusion between you and the operator. Once the flowers have been prepared and the courier picks them up, we cannot call them back and they will arrive at the delivery address. Customer service would make every effort to resolve your unhappiness. Our customer satisfaction rate is very high and we pride ourselves on our products and services. Sorry again for any frustration on your part. Best regards, Bloomex
Failed to fulfil order placed on 15 September as a surprise gift for a friend who got engaged in Fiji
They updated order status as completed without any attempts made to contact the recipient despite mobile contact
No response to emails now
If only I had read reviews before ordering
Store Representative
Hi there, Sorry to read that you had difficulty reaching customer service. We did respond to your emails and hope that your issue has been sorted to your satisfaction. We would never ignore any customer and always work hard to achieve a successful resolution however possible. Thank you for providing your feedback. Best regards, Bloomex
Flowers never delivered, total disappointment, feels like a scam
I ordered flowers, a teddy bear and a card, well in advance of the delivery date.
The courier went to the office address at 12pm when everyone was out to lunch.
The courier saw my colleagues returning to the office but he left in his car, instead of making another delivery.
Bloomex Service Reps claimed that the courier tried calling the recipient several times and went back again to make a redelivery. ALL FALSE.
BLOOMEX AUSTRALIA is a SCAM! NEVER TRUST THEM WITH YOUR MONEY!
Store Representative
Hello, Thank you for the feedback. We are sorry if the recipient was not at the provided location when the courier attempted delivery. Our couriers do not know when a particular lunch break occurs and may not be able to determine who the recipient is from among the colleagues going into an office building, but a delivery attempt was made. We did also attempt several re-deliveries in an effort to complete your order. I have passed this to customer service who will look into your resolution. We stand behind our products and services with a nearly 98% satisfaction rate and are sorry that you were not completely happy. Best regards, Bloomex
I am a male/customer of your Australian service; Brisbane, Queensland in particular.
I am currently living in Longreach, QLD and in a long-distance relation with my fiance who lives in Brisbane, QLD which is a 14 hour drive from my location.
On the 3rd of November, 2014 I placed an order #1189297 to be delivered on the 4th of November 2014. At this time, I was unaware the warehouse that puts the orders together was closed for the day. I thought that due to the fact that I was able to select the 4th as a delivery date, that i was to be sent.
At 5:00pm on the 4th of November 2014, I was notified by the intended recipient of the flowers that the flowers did not get delivered. I contacted the company querying this. They notified me that an email was sent at approximately 7am on the same morning say it is unable to be delivered. This email was sent to my junk file and I did not notice it until after this phone call.
They informed me that it was to be sent on the 5th of November. My fiance was not going to be at the delivery location from this date until the 9th of November and would not be able to receive the flowers. I informed them of this and they stated that it was too late, and that the flowers were in transit and would not be returned. I told them the flowers would have no recipient now and would not be able to be collected for 4 days and would surely be wilted or not in good condition.
I stated I wanted a refund on my flowers as I paid a lot of money for them and they are now essentially worthless. They stated that once the order has been changed to "delivered" then I can claim non-delivery and get store credit. I was displeased with this as I no longer wanted the flowers as they were for a specific occasion, which has now passed and that I wanted my money back. They refused.
Since then, I have been in contact with a few persons at the Brisbane location. I am overly displeased with the customer service I received. I was not treated with respect and this made my overly agitated and furious. They would not offer an outcome which was suitable and I was unable to speak to the persons I wished to speak to. (The managers)
When I requested I be called back when the manage was in, they said they would pass on the message. I did not receive a call.
When I asked the name of the person I was speaking to, she said it was Sarah, but nothing else. When I told her she was not helping my situation and being highly unsympathetic, I was hung up on. This made my 100% angry and I will never be using the company again for my flower deliveries.
I am still waiting for my money back. They told me I can claim non-delivery once the status has been changed to "delivered" but it has been 1 day since the supposed "delivery" but the status has not been changed. I an unsatisfied with the service I have received. I paid an excess of $50 for flowers which were never claimed or delivered to the intended party. I would like a refund on my product.
I expect a swift reply.
Regards
Jacob.
Store Representative
Hi Jacob, Thank you for providing your post. We were sorry to hear about the confusion regarding your order, and that your email update went into your spam folder by mistake. We apologize that the courier was unable to deliver to your area. Our overall customer satisfaction rate is nearly 98% so unfortunately your order was the exception. I believe by now that things have been resolved as we did make several attempts to sort out a resend of your products and/or provide credits. If you are still dissatisfied with our products or services please feel free to get in touch again as we stand behind both. We also responded on Facebook, which we hope provided some added clarity. Sorry again that the courier was unable to deliver to your area and that you did not see the email in time. Best regards, Bloomex
I received flowers yesterday for a condolence from this company. The flowers were nice enough although going brown on edges. But the msg sent was totally inappropriate. The message was printed in smeared ink on the receipt right under were the delivery details. The receipt also offered discounts and included advertising material. On these occasions it is not only undignified but truly tacky to have a message sent like this. These are special memories from friends which are keepsakes for this sad occasion. I cannot keep this message because of the disrespect shown. I suggest they review service and research etiquette for funerals
Store Representative
Hi there, Thank you for the post. We are sorry to read that you did not feel the message was adequately presented. We genuinely appreciate the feedback and I will pass this post to our manager at customer service. We are always looking for ways to improve, and we welcome all responses from our customers. Best regards, Bloomex
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I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation.
Sincerely,
Bloomex Australia ^ JS
PS I won't be holding my breath waiting for you to call!!!
http://www.fairtrading.qld.gov.au/lodge-your-complaint