I sent flowers to my son and his wife on the birth of their first child. The flowers were nothing like the image shown on the website. Not only that but several were damaged and one completely dead. I purchased a vase to complement the arrangement. The vase was huge and dwarfed the horrible flowers. My son when he first saw the flowers could not believe that they were the ones that we had sent. Bloomex resent the flowers to the parent's home. These were as described. No point in receiving replacement flowers 6 days after the event. Get it right first time. Unfortunately I had not checked reviews before placing my order. Also it is not an Australian company and my order for Brisbane delivery was sent from Sydney.!!! You get what you pay for. I'll be returning to Interflora in future.
Store Representative
Hello, Thank you for posting your feedback. We apologize if the first order was not to your complete satisfaction. It's good to read that a replacement was sent out at no charge We do strive to provide the freshest flowers to all our clients, and our customer satisfaction rate is very high. We are sorry to read about your disappointment in your order. We have passed your review to management for follow up. Kind regards, Bloomex Australia
I live in the UK and wanted to send some flowers to my daughter-in-law in Melbourne for a special birthday. I placed the order on 9 March for delivery on 12 March, thinking this was sufficient notice. I thought the flowers were reasonably priced but thought the delivery charge was slightly excessive, and this was for next day delivery even though it was 3 days hence. (there was no other alternative delivery charge). I duly received email confirmation of the order with said delivery date of 12 March.
We skyped the family on 13 March to find out the flowers had not arrived. 2 days later they had still not turned up, so my son rang the company and, as with previous reviewers, found the call centre unhelpful and noisy and bad attitude. My son was told a complimentary bunch of flowers would be delivered by way of an apology, but they never materialised.
I emailed Bloomex to see what was happening, expressing my disgust at the service, and didn't even have the courtesy of a reply. I then received an email from them outlining a new delivery date and the flowers duly turned up on 17 March - nearly a week late. The oasis was completely dry so they had obviously been left somewhere and the delivery note had the original delivery date on it - 12 March.
Like previous reviewers, I wish I had read some of them before placing an order. I will certainly never ever use this company again and my son has advised me to send my complaint to the Australian trading standards.
Store Representative
Hello, Thank you for posting your feedback. We were very disappointed to read about your delayed delivery. We apologize for the delay and for any frustration that you experienced with customer service assistance. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Kind regards, Bloomex Australia
I ordered my sister in law for her 40th birthday the two dozen long stemmed pink roses. She was absolutely over the moon with them. I often use this company as they have such great deals on roses all the time and what lady can resist getting roses
Store Representative
Hi Trisha, Thank you for taking the time to post your feedback. We are so pleased that you sister in law enjoyed her lovely pink roses. Thank you as well for your repeat patronage-- we sincerely appreciate it! It's great you are enjoying the many deals and specials that Bloomex provides. We look forward to serving you again soon. Kind regards, Bloomex Australia
I ordered from Bloomex for my best friends birthday - Thursday morning for Friday delivery, the Anniversary Designer Collection II, Carrington White Wine & registered for the free Teddy & Card . It wasn't until after ordering that I noticed the terrible reviews. Of course I panicked and emailed them to ensure my order would be delivered Friday. They promised me it would... you guessed it, Friday evening came & no order was delivered. You can imagine I was dismayed that my best friend had received nothing from me on her birthday. Monday I emailed to complain & ask them to please send a new bouquet as the ones I had ordered had been sitting in an uncooled fastway van/depot for at least 3 days. To my amazement they said they would do this and add an additional hamper to my order. The flowers arrived on the Tuesday, which I will admit also surprised me as this was next day turnaround that they couldn't do for me the first time around. But..... the flowers that arrived where NOTHING like the image I had ordered from. Check for yourself, the Anniversary Designer Collection II shows white roses with pink lilies and some greenery... what arrived was red roses & carnations, red pink lilies & purple daisy's (bulk of the flowers being the daisy's)!!! Horrific colour assortment, to say nothing of the fact I had paid for lilies and roses not daisy's! I received no phone call/email to notify me of any changes to the flowers or colours. Once I'd cooled down after seeing the flowers I checked out the hamper - the hamper was great don't get me wrong. But it included my teddy which I was already receiving, champagne - which meant the white wine was left off my order. I was promised the hamper on top of my order, not to incorporate thing's id already paid for on my order. Go figure - I'd specifically ordered white wine as I knew my best friend didn't like the fuzz of champagne.
But what's really infuriated me is the fact that the flowers do not resemble in any shape or form what I ordered. I've complained only to be told that this is a designer bouquet which means it's a florist choice bouquet. I was absolutely blown away. I can't believe they can get away with such false advertising. See my images below of what arrived & what I ordered... Can you believe it?!?!?!?! DO NOT be sucked in by the deceiving methods of this company. If you order you are ordering with pot luck - a bunch that you have no idea what it will look like, that will be delivered days after you specify.
I would like to say that the office staff that I dealt with were very polite to me, apologetic about the first delivery not arriving on time...and I understand these problems are out of their hands. However when it came to complaining about the stark difference of what was delivered compared to what was ordered they were plain rude - stated that I'd received what I ordered... What else do they lie about?!?!? I believe the issues with Bloomex is the management. They obviously do NOT care about customer satisfaction, about honesty & integrity. They desperately need to either get a new courier service that can deliver on the dates they promise, or update the website to reflect the dates the courier can do. This is the same with the florist. I find it extremely unacceptable & outrageous to have an image and description of a product for the customer to be sent something entirely different. Either they need to ensure florists are only sending bouquets ordered from the website - or they update the website to reflect what the florist has to offer. BLOOMEX CHECK THE STATS - ARE EVEN A QUARTER OF YOUR CUSTOMERS SATISFIED? IT DOES NOT LOOK LIKE IT>
Store Representative
Hello,
Thank you for posting your feedback.. We apologize for the delay and for any frustration that you experienced with the products your had ordered. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Can you please provide your order number so we can follow up with your order
Hello, I really appreciate you looking into this for me. My order number is 1203382. Please let me know if you require any additional information or photos.
I have noted on estore reviews alone less than half of your customers are satisfied with their order.
Three months later ABSOLUTELY NOTHING HAS BEEN DONE to reconcile this!!! Funny 24 hours you operate with. Not a wonder your service is so dreadful. Close your doors & save yourselves some embarrassment. I am actually absolutely astounded your business is still operating when its all a fraud!
The website is fine to use, however I would prefer to know the cost of shipping prior to reaching the end of the shopping cart purchase. I've used this site several times and the flowers are always high quality.
I live in Sydney and I ordered some flowers for my uncle's funeral in Brisbane. It costs $84.90 and the order was placed 4 days before the funeral. Money was deducted from my bank account immediate after the order so I expect the order went through. It is now two days after the funeral and still NO FLOWER!! This is the last chance I can pay my respect to my uncle and the flower did not show up at the funeral !!
There was no call from anybody on the day of delivery even though I left my phone number with the order . When I contacted the company yesterday , first I was told there was not order received . And yet they managed to get money from my bank ?! Later on I got an email to say they will chase up the order with the local florist . 26 hours later there is still no update . The customer service guy is very unhelpful . All he could tell me is the local florist didn't reply . There was no intention of following up this order! Flowers was not delivered and the customer service is very poor !
Still no refund or follow up more than One week later!!
Hello Jackie, Thank you for taking the time to post your feedback. I would like to follow up regarding your issue and resolve it as soon as possible. Can you please provide your order number so we can review your file.
I used Bloomex to order flowers for friends' birthdays. Easy site to navigate, prices are good and I would recommend using this service to anyone. Only drawback for some is there is no payment via PayPal. I look forward to seeing some photos of the delivery tomorrow.
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You get what you pay for. I'll be returning to Interflora in future.
Thank you for posting your feedback. We apologize if the first order was not to your complete satisfaction. It's good to read that a replacement was sent out at no charge We do strive to provide the freshest flowers to all our clients, and our customer satisfaction rate is very high. We are sorry to read about your disappointment in your order. We have passed your review to management for follow up.
Kind regards,
Bloomex Australia