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2.9 from 197 reviews
100 out of 197 reviewers would shop here again
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Bloomex
Bloomex
Bloomex
Bloomex
Bloomex
Bloomex

197 Reviews from our Community

Overall Review Summary
24
9
21
72
Individual Review Summary
Service:
2.9
Shipping:
2.9
Pricing:
3.2
Warranty:
2.7
Date Posted:
Ordered On: 25/02/2016
5
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
Sharonb would shop at Bloomex again.
website & flowers
I have purchased from the Bloomex website a number of times and I find the site simple to navigate, flowers have always been beautiful and prices always great.
My father in law is in a nursing home so I send to his wife on his behalf so thank you bloomex for great flowers.
Store Representative
Our pleasure! Thank you for your feedback!

Bloomex.Australia posted on 5/04/2016

Date Posted:
Ordered On: 2/03/2016
4
Overall Rating
Service:
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Nada would shop at Bloomex again.
Great store
Bloomex has very affordable bouquets of flowers, great diversity to choose from. Their website is easy to navigate through. Overall, positive experience.
Store Representative
Thank you, we appreciate your feedback!

Bloomex.Australia posted on 5/04/2016

Date Posted:
Ordered On: 9/02/2016
4.7
Overall Rating
Service:
Shipping:
Pricing:
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N/A
enishiate would shop at Bloomex again.
Very professional
I've used Bloomex for several deliveries now. The flowers are great, the delivery's always on the date specified, and I've found their customer service to be good. Definitely recommend.
Store Representative
thank you for your feedback!

Bloomex.Australia posted on 5/04/2016

Date Posted:
Ordered On: 9/03/2016
1
Overall Rating
Service:
Shipping:
Pricing:
N/A
Warranty:
N/A
NoraD would not shop at Bloomex again.
Don't use Bloomex if you care when the flowers arrive
Ordered flowers for a doctor in Brisbane who was retiring. This is someone who I've known for 25 years. They advertise next day delivery, but I ordered on the 9th, for delivery on the 16th, so well in advance. I ordered delivery for the day before her final day, so there would be no hiccups with delivery.

In spite of the considerable lead time, the flowers were not delived on the 16th. They were not delivered on the 17th, the last day of practice.

I didn't receive an sms or call from my friend by the evening of the 17th and so contacted Bloomex, to find they hadn't delivered (yet). No apology. No acknowledgement the order was late. No notification of nondelivery. At that point they said they'd deliver in the "next couple of days."

Of course, delivery to a hallway in front of an empty office wouldn't have made much sense, so tried to cancel the order. I said I was upset by the fact my flowers hadn't reached the recipient, and the person at the call centre in Auburn was dismissive and rude. At this point I found various review sites where the reviews were often of similar issues, many, many bad reviews.

I tried to get a manager, and was put on to someone who gave her name as "Carolyn Bloomex" and insisted that was her real name. She was downright rude, and when I complained and pointed out that not only was the flower delivery a disaster, but there was no apology, she said "I don't need to apologize."

This is the sort of business this is. They don't care, as long as they get their money. They don't care if the flowers get delivered, or if they get there on time. They don't care if costomers are unhappy, and they don't bother to let them know if there are problems. They run a shonky, undependable business, and aren't worried if customers are unhappy. After all, they are online, and there are always more suckers.
Store Representative
Hi Nora, Thank you for your feedback. Do you have an order number so that we may follow up with the issues mentioned?

Bloomex.Australia posted on 5/04/2016
Couldnt agree more! SHUT BLOOMEX DOWN

samlou posted on 11/11/2016

Date Posted:
Ordered On: 21/03/2016
5
Overall Rating
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Kay. would shop at Bloomex again.
Beautiful
Beautiful flowers and always gets to my sister when requested. Couldn't wish for a better online flower store than Bloomex.

Thank you guys for keeping that smile on my sisters face.
Store Representative
Thank you for your feedback! It's our pleasure!

Bloomex.Australia posted on 5/04/2016

Date Posted:
Ordered On: 2/04/2016
3.8
Overall Rating
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janeding would shop at Bloomex again.
Good Experience
I have used this site for many years to send gifts to Australia. The order process is easy. I have not had any issues. There are both flow and Hamper so I have choice for different occupation.
Store Representative
Thank you so much for your feedback!

Bloomex.Australia posted on 21/05/2016

Date Posted:
Ordered On: 6/04/2016
5
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
iZom6ie would shop at Bloomex again.
Perfect Website
No problems with site, fast contact, reliable. Good shipping rates and good flowers, fantastic. Will use again in the future for all my flower needs, thank you
Store Representative
Thank you for your kind words! We look forward to serving you again soon!

Bloomex.Australia posted on 21/05/2016