I have used Bloomex twice now. The ordering is so easy I received instant confirmation and they kept me informed till the order was delivered to my very happy family. My family were gobsmacked at how beautifully presented the flowers and hampers were delivered. The flowers were so fresh and totally amazing!!! I have sent flowers through other florists but never again it's Bloomex only for me now Thank you for delivering what is promised Fantastic service
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
HI Narelle, Thank you for taking the time to post this review. We welcome all feedback and all reviews are genuine. Bloomex does pride itself on excellent products and services. We are so pleased to read that you found the flowers and hampers to be so beautiful, as our designers take a lot of care and pride in each order! We value your business and look forward to serving you again and again as your trusted floral supplier. Thanks again for the feedback.
Long stem roses were delivered on specified day for 15 year wedding anniversary. Paid for an upgrade on dozen roses and received 15 roses. Roses were de-thorned and lasted a week. Wife was delighted. The price was the cheapest available after searching numerous websites.
Hello person reading this review! I just wanted to let you know that it is uncertain how genuine these reviews for Bloomex really are.
I, myself, have never shopped here and have been turned off from ever shopping here due to the negative reputation they have (quickly do a Google search: the business doesn't fulfill orders properly or at all, poor communication from customer service - it's quite a risk).
Jacqueline. Above was a genuiine review. Not sure why you are so obsessed with denigrating this business when you by your own admission have never actualy shopped there.
To date I purchased from here twice - wedding anniversary and Valentines Day - and in both cases my wife was delighted and Bloomex delivered as agreed.
If they were were sub-standard I would have let them know.
I am not sure why you have copied and pasted so many negative repsonses to reviews here etc. when you have not bought from them, unless you are a disgruntled competitor whose prices are undercut by Bloomex.
From what I read of Bloomex' responses to disgruntled customers, they displayed concern that there was an issue and expressed a willingness to rectify.
This is a precaution I am taking as Bloomex are a business whom take money off people without fulfilling their end of the transaction. What harm do my words inflict upon a business that prides itself on service? If they were truly confident, my words would not threaten anything.
If I were a business owner I would have respect for the industry, I would not indulge in foul play to bring a competitor down.
I would also have respect for the customer, they are your entire existence - without customers your business is nothing (unless you're not for profit) so I strongly advise Bloomex to reconsider their actions. You most definitely will head into decline if you keep your dodgy services up.
Also, Bloomex have done NOTHING to rectify the situation, read the pages carefully.
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
kevinpascoe posted on 20/02/2014
^ Above is someone who has shopped with Bloomex before, take his word for it.
Other reviews have gone without comment, I'm sure Bloomex have done nothing. Good try.
Jacqueline I have had 2 successful purchases, you have made 0 attempts at purchases. Between the 2 of us Bloomex has let no-one down yet you have written dozens of negative comments. If you had made 2 unsuccessful purchases, it would make sense, but when you have never delt with them, how can your comments have credibility?
On the other hand, as a reviewer, I have credibility in posting 100+ reviews for stores I have shopped at.
You have only ever posted 1 review and for Bloomex. Don't you tell me what credibility is or try to get me to buy off Bloomex so I can write my genuine review, pfft.
Dear ozyesr -I said I wasn't going to write again because of this Jacqueline person who is an abusive arrogant idiot-I'm not been nice now as she hasn't Been sanctioned by representatives from estore so I shouldnot be sanctioned either - for my comments. I don't understand why she would want to keep abusing legit reviewers-I'm sick and tired of her bull ----but because of the experience I 've had with this arrogant person why bother even doing a review -read my banter with this person and you will see she just doesn'tunderstand the concept of others allowed to write a review , i have now had 3 great experiences with bloomex and next month will be sending more flowers with bloomex,no one stuck up for me even estore didn't when I emailed estore expressing my concern over her abusive comments and Her falsehoods against me -you go ozyesr dnot put up with this Jacqueline --ciao lorene You can only laugh at her 'I don't know what her agenda is ---strange!!!!
The process was fast, prices were value for money, notification emails came through with both an invoice and regular updates about delivery tracking. Recipients were delighted at the floral arrangement, fresh, presented in a lovely flower box and cheerful colour/flower choice. Happy with the result, thanks Bloomex, I will order through you again. Regards, Danielle
Store Representative
Hello, Thanks very much for taking the time to post positive feedback. We are glad to read that you were so happy with your Bloomex experience and that your recipients were delighted with their fresh flower arrangement. Thank you for your patronage and we look forward to serving you again soon! Sincere regards, Bloomex
There is a lot of choice in colour range, size and how I wish to have my flowers sent in.The best part is the price! Suits my budget.The recipients of my flowers are very pleased so that makes me happy.Purchasing online is much quicker.My initial orders over the phone in the past took too long...thanks
I purchased flowers for my sick mother and then had to change the delivery address to a hospital. I did this all online on the Bloomex website with absolute ease. I received immediate confirmation of my order and then a reply to my email requesting a different address. I ordered 50 Blooms of Alstroemeria and they lasted and lasted. In fact 2 weeks later when my mother returned home I ordered more flowers for her from Bloomex and she actually still had some of the first lot still in flower. which she took home from the hospital. Bloomex is definitely my preferred choice of florists now, and as I am an expat living in Malaysia I am just so happy to have a florist that I can trust and deal with so easily. THANK YOU BLOOMEX.
Store Representative
Hi Linda, Thank you for taking the time to post your review. We are so glad that you found the website to be easy to use and that your changes were made with ease. We hope that your mother is feeling much better and is well on the way to full recovery. It's great to read also that the flowers lasted so well (we do source the freshest flowers possible) and we hope that she enjoyed the second delivery as much as the first. Thank you in turn for your kind recommendation. We look forward to helping you again soon. Best regards, Bloomex Australia
Delivered on time. I didn't see the flowers but didn't get any complaints either. Not sure what the flowers were like as we haven't spoken to the recipient but if they are as good as the service then I'm sure they were fine
Store Representative
Hello, Thank you very much for your review. We are glad that you experienced on time delivery and excellent service. We sincerely hope and expect that your recipient enjoyed their fresh flowers. We appreciate your patronage and look forward to helping you again in the future. Kind regards, Bloomex Australia
Ordered flowers for my mums birthday. She received them within the delivery window and she was very happy.
I called up 2 times to ensure my delivery was received and the delivery was on schedule and the staff were helpful.
Thanks for your help with this!
Store Representative
Hi Melissa, Thank you very much for posting your review. We are glad that your mum was so happy with her birthday flowers. It's great to read that you were able to reach customer service quickly and that you were provided timely and courteous assistance. We hope that your mum enjoyed a very happy birthday and look forward to serving you again soon. Best regards, Bloomex Australia
Not paid - I'm a legit customer but I left a review to get a discount for my next order but I wont be ordering trough them again as the flowers my mum actually received were WAY smaller than the picture shown on the website!
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The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
Proceed at your own risk.
- Fellow consumer.
Thank you for taking the time to post this review. We welcome all feedback and all reviews are genuine. Bloomex does pride itself on excellent products and services. We are so pleased to read that you found the flowers and hampers to be so beautiful, as our designers take a lot of care and pride in each order! We value your business and look forward to serving you again and again as your trusted floral supplier. Thanks again for the feedback.