A simple request that I was prepared to pay for. Ordering flowers 3 days in advance for confirmed delivery on Valentines Day for which I trusted this company to fulfill my order. I ordered and paid the amount requested and sat and waited. No phone call from my partner all day, no update or warning from Bloomex. At 5pm my partner left work with no gift and very upset. Still nothing from Bloomex. Maybe I can contact their 'Customer Service' as they make great claims to deliver 'outstanding customer service', mind you they also claim to deliver 'on time' so as you can see, don't be fooled by their empty marketing claims. I'm sitting here 3 days after the special day having written a e-mail and left feedback for them on the 'live chat' service and, yes I guess consistency is their trade mark - Consistently bad customer service because I have not heard anything from them. Beware, they take your money, fail to deliver and then ignore you and hope you go away. Will never use them again and make sure that as many people as possible get to hear about their shocking service - great opportunity for me because I stand in front of up to 1200 people a week delivering key note speeches on this very subject - thank you Bloomex as long as companies like you exist you will keep people like me in work. Have a good look at yourselves and give your self some critical feedback otherwise you're only heading for one result
Store Representative
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
I made my order online checking that the same day delivery was available. It was confirmed a delivery time of between12-5pm. When nothing had arrived at 5pm I rang. Customer service very poor could barely speak English had no desire help with the problem. When I asked for a refund that was unable to done. Even though I said at this point I don't want them delivered the next day, the moment had passed it was too late. They delivered them anyway and then would not refund. Poor poor service. Never again they don't have same day delivery and they don't have customer service skills. They are a SCAM company and I wish I had read the reviews earlier I wouldn't have ordered. But never again. You might get my money once but not twice. BUYER BEWARE!!!!!
Store Representative
Hi Lily, We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you. Best regards, Bloomex
Flowers never delivered, total disappointment, feels like a scam
I ordered flowers, a teddy bear and a card, well in advance of the delivery date.
The courier went to the office address at 12pm when everyone was out to lunch.
The courier saw my colleagues returning to the office but he left in his car, instead of making another delivery.
Bloomex Service Reps claimed that the courier tried calling the recipient several times and went back again to make a redelivery. ALL FALSE.
BLOOMEX AUSTRALIA is a SCAM! NEVER TRUST THEM WITH YOUR MONEY!
Store Representative
Hello, Thank you for the feedback. We are sorry if the recipient was not at the provided location when the courier attempted delivery. Our couriers do not know when a particular lunch break occurs and may not be able to determine who the recipient is from among the colleagues going into an office building, but a delivery attempt was made. We did also attempt several re-deliveries in an effort to complete your order. I have passed this to customer service who will look into your resolution. We stand behind our products and services with a nearly 98% satisfaction rate and are sorry that you were not completely happy. Best regards, Bloomex
I received flowers yesterday for a condolence from this company. The flowers were nice enough although going brown on edges. But the msg sent was totally inappropriate. The message was printed in smeared ink on the receipt right under were the delivery details. The receipt also offered discounts and included advertising material. On these occasions it is not only undignified but truly tacky to have a message sent like this. These are special memories from friends which are keepsakes for this sad occasion. I cannot keep this message because of the disrespect shown. I suggest they review service and research etiquette for funerals
Store Representative
Hi there, Thank you for the post. We are sorry to read that you did not feel the message was adequately presented. We genuinely appreciate the feedback and I will pass this post to our manager at customer service. We are always looking for ways to improve, and we welcome all responses from our customers. Best regards, Bloomex
Last orderi had with this group was for my sister's birthday. First - no flowers delivered, they say they have been, my sister is searching every likely spot on her 10 acre Equestriam Cente. Was hung up on twice at that point. 1 girl says - oh they were not delivered - hang up, 1 says they have to do an internal review to find out what went wrong, when I said their review should not stop the ores actually being delivered - hang up. So unprofessional!! Flowers finally delivered - except what's supposed to be 10 pink roses and approx a dozen liliums + tuber roses and a little greenery in a VASE. my sister received three red roses that must have been the days rejects - they were all dead the next day, plus a few carnations and the worst mess of left over bits of left over totally wrong together horrible masses of greenery. Next attempt - 3 pink roses, one was so burnt with that crisp edge to the petals it's head fell over when she brought it into the house, wordy over greened liliums one of which opened the others failed a pond again the voluminous awful greenery - palm leaves to light hair ferns and random branches with leaves - and OF COURSE STILL NO VASE! I wish I could show you the comparison photos! Their response - flowers may be substituted, Consumer Affairs - not in amount and not sub par should never have been sold flowers!! Bloomed gives me - a credit for less grab I paid in the first place!!! Why would u use them again??? It took from Minday to Friday and my sister still had dead drooping flowers and masses of crapoy greenery which rotted because the Jeeves were bruised and slimy upon receipt. My sister never got the case which was very important as she had recently broken her last one! So put them on big coffee jars and buckets and through most of them straight out they were so bad! So thanks Bloomex for ruining my sister's birthday and stuffing us around for a week. There was another gang up when I asked about the case, unreturned calls that had been promised. They swore at me, were terribly rude working on the principle they'd scare me away I think! They'll never get money out of me again but I intend to get decent flowers delivered and a full refund to my bank account - none of this you have to use us again to get your money back - as if! Consumer Affairs are ready to call this fraud and act so it's not over Bloomex!! You can see how close to what I ordered their were below!! No VASE!!! EVER!! Rip off - don't use them!!
What a joke!! I ordered flowers for my friends birthday, and they never arrived to the hotel that we were staying, to celebrate. After an email and call, my only response was "we'll look into it", then over a day later, and another email from myself, the reply was "there was road closure, so they couldn't deliver them". Bahahah... what a load of crap. I, myself traveled around the city, and there was no road closure, and arrived at the same destination as the flowers should've been delivered too. 5 days later, they were finally delivered. But I'll never be using their service again.
Ordered sane day delivery, rang to confirm was told it was all good. Rang next day, still had not arrived. Rang third day, told they were delivered to wrong address (what you can't see a big hospital and the details i provide are correct, courier says not their problem but yours..???) told I would be refunded same day delivery and a new bunch delivered straight away. Day four still no flowers, was told a manager would call me on day three, waited, waited contacted again to be told manager must have gone home. They just lie to get you off their backs
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I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation.
Sincerely,
Bloomex Australia ^ JS
PS I won't be holding my breath waiting for you to call!!!
http://www.fairtrading.qld.gov.au/lodge-your-complaint