Unaccountable, no flowers received and no customer service reply
I purposely booked the flowers 2 days in advance to accommodate any unforeseen circumstances, yet my friend did not receive any flowers from Bloomex. It is now the 23rd and still no flowers and no reply from customer service, I doubt I will ever get back my money. I have left clear instructions for your company to call my friend in case you can't find her at the delivery place, yet my friend received no calls and no flowers. Your company is really quite bad, do you know how bad this made me look in my friend's eyes? I hope you do not purposely send her dead flowers later on just to make me look even worse.
Store Representative
Hi Moonobserver, Thanks for the feedback. Sorry to hear of the confusion, sounds like the instructions could have gotten knackered somewhere between us and the delivery company. If you still would like to take up the issues with customer service, please call them at 1800 451 637 and they may be able to rectify the situation for you if it's as described. Thanks very much and all the best. Sincerely, Bloomex Australia
Today is day six since I ordered (and paid for) flowers to be delivered to my Mum for her birthday (I even paid the same day delivery fee) and after two phone calls and two emails my order is yet to arrive. When I spoke to the customer service rep yesterday she assured me that the delivery would be made today (it is not 5:03pm and still no flowers) and when I told her how unimpressed I was and that I would not use the service again she said, "yes I understand, I apologise" then proceeded to hang up on me. I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!!! never been more upset in my life, I send my mum flowers because I cannot be there with her on her birthday and this is how I am treated... way to go guys!!!!
Store Representative
Dear Boo_G, I am so sorry to hear of the difficulties with your order. As you can see from most of the other reviews here, this is not a typical situation for our company. I'd love to look in to what's happened and help make things right. Please send a private message with your order number to us on Facebook (facebook.com/BloomexAustralia) or Twitter, if you prefer (www.twitter.com/BloomexAU) and I will do my best to assist you ASAP. Once again, sincerest apologies for the confusion. Regards, Bloomex Australia ^ JS
My partner ordered me 12 long stemmed white roses to arrive today, valentines day. He ordered them a day in advance. I waited all day in the office for the special delivery. Which did not arrive. He was humiliated and I was left disappointed. Definitely do not buy from this unreliable company.
search the web for bloomex reviews. as above i also ordered over 200 dollars for flowers on wed the 12th to be delivered fri the 14th valentines day. i paid extra just to get them delivered on that day. at 3.30 pm i tried calling your company but you have decided not to answer calls as you are to busy. so i use your online chat service. after 10 minutes i finally get a reply saying you will contact me via email with delivery status. 1 hour later i contact you again, same response. i tried again and the chat rep blacklisted me. i got around that issue and kept asking them the delivery status. they said it is in transit. but would not provide consignment umber. this continued for 5 hours them blocking my ip address rather then answer my question. so in the end i had to call the girl i ordered them for at 9pm to see if she got them. and no she did not. so surprise has now been ruined and she thinks im lying about the flowers and just forgot vday. clearly you have gotten greedy and taken way to many orders and did not car if you could get all your orders out tiday. you just wanted the money..
check out bloomex sucks on facebook if you want more evidence store rep. typhoon666 and ashy I am so sorry to hear of your experiences. mums flowers arrived on day six not what I expected and am still left feeling shattered. tell me bloomex rep if this is the help I received up until now what hope do I have by re approaching the matter? ??
I ordered a dozen roses for valentines day which they delivered but they were at least a week old, brown and falling apart. My partner didn't even leave them on her desk at work. What was meant to be a special surprise left her embarrassed. There customer service was also non existent.
got a update from them on saturday saying they went for delivery. now its sunday still no flowers. so if they really went out for delivery and might arrive monday, they will be 4 days old by then, sitting in a delivery van all weekend
I would also not recommend this florist website to my friends as well.. the flowers my partner ordered for me were complete different to the ones that were sent to my work for valentines day. There were no roses, the order must've been wrongly packed. which is unacceptable for the amount he had paid and the flowers were half witted. Even Coles/Woolworths flowers were much better then these. He was so disappointed. Pathetic !
How can this company still be allowed to continue scamming so many people? My Mums birthday flowers showed up finally.. what was it 7 or 8 days late, they were not what were ordered and I was treated like shit to top it all off.... I have no idea what has happened to basic human morality and care. I will continue to make sure that no one I know will ever feel what I have felt thanks to this company... you should be ashamed of yourselves. FRAUDSTERS!
On the 3rd of February I have made an order for flower delivery to my Mums anniversary on the 10th of February. It was the third time I’ve made order on bloomex. Previous one was also bad experience as the flowers was delivered not on specified date and the value of the flowers was poor but the manager assured me that it was rare mistake and next time everything will be perfect and gave me discount.
So this time, knowing the possibility of mistake, I wrote big notice in the comment field in order page about the date, time and the value of the flowers.
Despite this, when I have asked Mum if she satisfied with the flowers and if the delivery made at time - I received an astonishing answer that she didn't get any flowers from me and was very sad with this fact!
Yesterday I asked online operator (Anna) on bloomex page what was wrong with my order and she explained to me that she didn’t see any confirmation on delivery and she will asked someone from the office to send me confirmation email. Today I didn’t received any email from them and asked online operator again. She didn’t even answer me after i posted my order number.
So now I am trying to reach them but they are keeping silence. This is very sad story but imagine that it was not my Mum but a very important business partner on whose rely all your business!!! And also imagine that this person is very particular in such things as attention from his partners on his occasions! After such a situation with flower delivery I think that all your business will collapse because you will never explain to him that it was not you who forgot about his birthday but the flower company was UNRELIBLE!
So this was a story for those who are searching for a reliable flower delivery company! NEVER SHOP WITH BLOOMEX.COM
P.S.: I will copy this post to their office and will wait for the answer!
I ordered from Bloomex for my best friends birthday - Thursday morning for Friday delivery, the Anniversary Designer Collection II, Carrington White Wine & registered for the free Teddy & Card . It wasn't until after ordering that I noticed the terrible reviews. Of course I panicked and emailed them to ensure my order would be delivered Friday. They promised me it would... you guessed it, Friday evening came & no order was delivered. You can imagine I was dismayed that my best friend had received nothing from me on her birthday. Monday I emailed to complain & ask them to please send a new bouquet as the ones I had ordered had been sitting in an uncooled fastway van/depot for at least 3 days. To my amazement they said they would do this and add an additional hamper to my order. The flowers arrived on the Tuesday, which I will admit also surprised me as this was next day turnaround that they couldn't do for me the first time around. But..... the flowers that arrived where NOTHING like the image I had ordered from. Check for yourself, the Anniversary Designer Collection II shows white roses with pink lilies and some greenery... what arrived was red roses & carnations, red pink lilies & purple daisy's (bulk of the flowers being the daisy's)!!! Horrific colour assortment, to say nothing of the fact I had paid for lilies and roses not daisy's! I received no phone call/email to notify me of any changes to the flowers or colours. Once I'd cooled down after seeing the flowers I checked out the hamper - the hamper was great don't get me wrong. But it included my teddy which I was already receiving, champagne - which meant the white wine was left off my order. I was promised the hamper on top of my order, not to incorporate thing's id already paid for on my order. Go figure - I'd specifically ordered white wine as I knew my best friend didn't like the fuzz of champagne.
But what's really infuriated me is the fact that the flowers do not resemble in any shape or form what I ordered. I've complained only to be told that this is a designer bouquet which means it's a florist choice bouquet. I was absolutely blown away. I can't believe they can get away with such false advertising. See my images below of what arrived & what I ordered... Can you believe it?!?!?!?! DO NOT be sucked in by the deceiving methods of this company. If you order you are ordering with pot luck - a bunch that you have no idea what it will look like, that will be delivered days after you specify.
I would like to say that the office staff that I dealt with were very polite to me, apologetic about the first delivery not arriving on time...and I understand these problems are out of their hands. However when it came to complaining about the stark difference of what was delivered compared to what was ordered they were plain rude - stated that I'd received what I ordered... What else do they lie about?!?!? I believe the issues with Bloomex is the management. They obviously do NOT care about customer satisfaction, about honesty & integrity. They desperately need to either get a new courier service that can deliver on the dates they promise, or update the website to reflect the dates the courier can do. This is the same with the florist. I find it extremely unacceptable & outrageous to have an image and description of a product for the customer to be sent something entirely different. Either they need to ensure florists are only sending bouquets ordered from the website - or they update the website to reflect what the florist has to offer. BLOOMEX CHECK THE STATS - ARE EVEN A QUARTER OF YOUR CUSTOMERS SATISFIED? IT DOES NOT LOOK LIKE IT>
Store Representative
Hello,
Thank you for posting your feedback.. We apologize for the delay and for any frustration that you experienced with the products your had ordered. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Can you please provide your order number so we can follow up with your order
Hello, I really appreciate you looking into this for me. My order number is 1203382. Please let me know if you require any additional information or photos.
I have noted on estore reviews alone less than half of your customers are satisfied with their order.
Three months later ABSOLUTELY NOTHING HAS BEEN DONE to reconcile this!!! Funny 24 hours you operate with. Not a wonder your service is so dreadful. Close your doors & save yourselves some embarrassment. I am actually absolutely astounded your business is still operating when its all a fraud!
I live in Sydney and I ordered some flowers for my uncle's funeral in Brisbane. It costs $84.90 and the order was placed 4 days before the funeral. Money was deducted from my bank account immediate after the order so I expect the order went through. It is now two days after the funeral and still NO FLOWER!! This is the last chance I can pay my respect to my uncle and the flower did not show up at the funeral !!
There was no call from anybody on the day of delivery even though I left my phone number with the order . When I contacted the company yesterday , first I was told there was not order received . And yet they managed to get money from my bank ?! Later on I got an email to say they will chase up the order with the local florist . 26 hours later there is still no update . The customer service guy is very unhelpful . All he could tell me is the local florist didn't reply . There was no intention of following up this order! Flowers was not delivered and the customer service is very poor !
Still no refund or follow up more than One week later!!
Hello Jackie, Thank you for taking the time to post your feedback. I would like to follow up regarding your issue and resolve it as soon as possible. Can you please provide your order number so we can review your file.
Ordered cotton candy AU100-10 with the upsize and glass blown vase. The flowers were not as shown on the site as they were not upsized nor flowers I ordered to be sent or even sent on the correct date. Was sent photo from my sister and was very very disappointed with bloomex. Flowers were ordered 9th April to be sent out on 27th April 2015 for sister's birthday and were not actually delivered until 28th April 2015 a day late. Have uploaded photo of the flowers I picked to be sent and also the flowers that were actually sent leaving me not wanting to purchase again from bloomex unless these are sent again to correct order/description I had ordered. Disappointed Denise
Store Representative
Hello Denise, Thank you for taking the time to post your feedback. I would like to take a look into your order and resolve this issue for you. Can you please provide us with your order number and a manager will be in contact with you.
Thank you. My order number was: 01202923 ordered 9/4/15 as you can see by the two photos, the flowers delivered were nothing like the one you had displayed for the cotton candy. Was wanting to order for Mothers Day but feel my order can not be fulfilled to specific order i want.
Still no satisfaction, waiting on manager to contact me, could of at least emailed but no, wished i would of read all feedback before placed my order. ordered mothers day flowers elsewhere and was happy, shame bloomex didnt follow through with good quality service also
My complaint is similar to the other reviews on this site. I selected a bouquet which could not be delivered (this was not obvious to me at the time of ordering). The website allowed me select the delivery day for Monday ( I ordered on Saturday). I received an email Monday morning letting me know that delivery would not take place until Tuesday (this was too late as the recipients birthday was Monday). I recommend that Bloomex improves their website. One customer rep I spoke to admitted that this was a known issue. Despite me missing the this detail about delivery I have still found Bloomex to be rude and not willing to assist the customer in any way. At the end of the day, their business is about making people feel special; if anything this whole experience has completely turned me off purchasing flowers as a gift. I have found them ruthless and completely devoid of any empathy.
"I stumbled across this store as I needed to stock up on supplements. The prices were the lowest compared to other online pharmacies, order..." Read More
"I ordered a pair of Walnut Melbourne shoes from The Iconic on a whim after seeing them on sale and reading great reviews about them on The..." Read More
"After a hopeless horrible experience with another flower/gift company - Gift Basket Boutique delivered an excellent service in high contra..." Read More
"We're going away for a while so ordered a large quantity of our favourite Nespresso coffee capsules: Ristretto. The order was placed on Oc..." Read More
"I have become a Woolworths home delivery convert. I order from Woolies online most weeks and have our groceries (with the exception of fru..." Read More
Thanks for the feedback. Sorry to hear of the confusion, sounds like the instructions could have gotten knackered somewhere between us and the delivery company. If you still would like to take up the issues with customer service, please call them at 1800 451 637 and they may be able to rectify the situation for you if it's as described. Thanks very much and all the best.
Sincerely,
Bloomex Australia
http://www.fairtrading.qld.gov.au/lodge-your-complaint