disappointed don't waste your time and keep your money
I placed an order on 17/11/2014. They had an option for next day delivery. To date 72 hours later the order is still not delivered. I requested an explanation for the delay and they were unable to provide these details. Blaming the the courier for delivery delay. It's just flowers. The occasions past. I will not be doing business with this company again. I prefer to walk into the florist and buy the flowers myself. It was a bad experience. I requested a refund they explained the refund policy but it's still not satisfactory. I feel discouraged to do any further transactions online. Please save yourself the stress and DO NOT SHOP WITH BLOOMEX.
ABSOLUTE NIGHTMARE!!! DO NOT ORDER FLOWERS FROM THESE PEOPLE!! My husband ordered flowers for our wedding anniversary to arrive between 1-5pm. Flowers did not turn up by 5pm. We left home at 6:15pm and returned the following morning to find them on the doorstep, wiltered and sitting in warm water. My husband rang them and they gave us a $60 credit. So a few days later, I tried to use the credit. WHAT ANOTHER NIGHTMARE!! Their website was not working properly so I had to call them to place the order. Website says orders placed by 1pm are guaranteed same day delivery. NOT TRUE! This only applies to flowers that cost over $60! To cut a very long story short, I had to endure a very lengthy, unprofessional telephone conversation with two sales people who I could hardly hear and whose telephone manner and communication was pitiful. In the end, I had to pay an additional $16.95 to get the flowers delivered the next day!!! Then they spelt my name wrong on the card and got the delivery address wrong!! GO FIGURE! NEVER AGAIN!
My sister should have read reviews before using Bloomex
I received a Christmas Table Centrepiece from my sister on the 23rd. It was nothing like the picture, arrived upside down, flowers broken, bits of bushes stuck in (no pine cones or berries) white roses all brown, foam container showing - no way I would put it on show in my house. I contacted wecare at Bloomex on the 23rd and they asked for photos, which I sent. Not another word. I am Victoria and I reckon Fastway had the box in one of their vans overnight or longer. I threw the display out Christmas Day after sending another photo to Bloomex. They are supposed to last a week, but we had it two days. Even the greenery was shriveling up. Check how many people would not use Bloomex again. I also went through to LiveChat (Anna). I briefly told her I had no reply from Wecare and she did not reply. Line went dead!
Bloomex have been in touch apologising and said they would send a replacement on 6th Jan when they return to work
Hi there, Thank you for posting your feedback and also for posting your update. We apologize again that your centrepiece was not completely to your liking, and for any damage that the courier added. We are glad to see that a fresh delivery has been set up for you. Thank you again for your patience and fairness as the matter was sorted. Best regards, Bloomex Australia
Another display received 8th. I think Bloomex are being let down by franchise owners and freight company. The display was still nothing like picture on line except it was red & green. Thanks Bloomex.
I live in the UK and wanted to send some flowers to my daughter-in-law in Melbourne for a special birthday. I placed the order on 9 March for delivery on 12 March, thinking this was sufficient notice. I thought the flowers were reasonably priced but thought the delivery charge was slightly excessive, and this was for next day delivery even though it was 3 days hence. (there was no other alternative delivery charge). I duly received email confirmation of the order with said delivery date of 12 March.
We skyped the family on 13 March to find out the flowers had not arrived. 2 days later they had still not turned up, so my son rang the company and, as with previous reviewers, found the call centre unhelpful and noisy and bad attitude. My son was told a complimentary bunch of flowers would be delivered by way of an apology, but they never materialised.
I emailed Bloomex to see what was happening, expressing my disgust at the service, and didn't even have the courtesy of a reply. I then received an email from them outlining a new delivery date and the flowers duly turned up on 17 March - nearly a week late. The oasis was completely dry so they had obviously been left somewhere and the delivery note had the original delivery date on it - 12 March.
Like previous reviewers, I wish I had read some of them before placing an order. I will certainly never ever use this company again and my son has advised me to send my complaint to the Australian trading standards.
Store Representative
Hello, Thank you for posting your feedback. We were very disappointed to read about your delayed delivery. We apologize for the delay and for any frustration that you experienced with customer service assistance. We have a high customer satisfaction rate and our agents usually go above and beyond to assist all customers. We have flagged your review for further investigation with our manager. Kind regards, Bloomex Australia
Disappointed in flower description and customer service
I ordered online. Delivery was not available for same day delivery. This was advised by email and not by a telephone call. The delivery was made following afternoon after I had been hung up on twice from customer service and two online chat helpers did not make any comments to my questions.
I ordered Scrumptious Blossoms which is described as a mixture of delightful blossoms including daisies and roses with greenery. There is not one rose in the arrangement. I do understand that things do not always come exact as a photo but this was nothing like what I thought I paid for. The arrangement was all purple daisies with 4 white daisies and two or three yellow daisies or something else. I am not happy with the service or the arrangement that I have paid $34.95 for. At least they came in the vase I ordered and the card. Vase is lovely, thanks.
I placed an order for flowers for a funeral I was not able to attend 2 days in advance. There was then an avalanche of emails about the status of the order-one of these said the order had been delivered a day early. I contacted Bloomex and they said everything was fine the order would proceed at the allotted time and place. A day after the funeral I was contacted to say that the flowers were not delivered on time, they were a day late and dead and would I like to have them resent-not very helpful when the funeral was the day before.
I was given a store credit of the original amount, nothing for the inconvenience and embarrassment of not having the flowers at the funeral-very poor customer service!!
Two orders in one week, both not delivered when promised, even though I paid for same day delivery. customer service not even bothered to reply to my emails.
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