I sent flowers to my son and his wife on the birth of their first child. The flowers were nothing like the image shown on the website. Not only that but several were damaged and one completely dead. I purchased a vase to complement the arrangement. The vase was huge and dwarfed the horrible flowers. My son when he first saw the flowers could not believe that they were the ones that we had sent. Bloomex resent the flowers to the parent's home. These were as described. No point in receiving replacement flowers 6 days after the event. Get it right first time. Unfortunately I had not checked reviews before placing my order. Also it is not an Australian company and my order for Brisbane delivery was sent from Sydney.!!! You get what you pay for. I'll be returning to Interflora in future.
Store Representative
Hello, Thank you for posting your feedback. We apologize if the first order was not to your complete satisfaction. It's good to read that a replacement was sent out at no charge We do strive to provide the freshest flowers to all our clients, and our customer satisfaction rate is very high. We are sorry to read about your disappointment in your order. We have passed your review to management for follow up. Kind regards, Bloomex Australia
I ordered flowers on a Thursday, and paid extra for next day delivery. It's now Monday and the flowers have still not been delivered. After several failed attempts to contact customer service, when I finally talked to someone they reluctantly promised me my flowers would be delivered today. You would be shocked to know they still haven't arrived. This is an absolute scam and upsetting considering I order a lot of flowers and was hoping to find a good company to do regular orders through. Will be contacting my bank and possibly fair trade if a refund will not be given.
Store Representative
Hi Kwest, Our apologies for your experience to date. Can you please provide an order number so that we can investigate this matter, and contact you with some resolution? Please let us know, and we will be happy to assist you. You can also speak to a manager Monday-Friday 8am-4pm Sydney time by calling 1-800-451-637. We look forward to resolving this for you as quickly as possible. Kind Regards, Bloomex
Delivery was 4 days late inc. weekend. The flowers weren't fresh. Communication is poor, don't expect them to reply quickly. Be aware.. Unreliable service. Will not deal with them again..
I don't usually write negative customer reviews because they seem trivial - I know companies have off days, and they shouldn't be judged on a single order, but my experience with Bloomex was truly awful. I payed extra to have 6 long stemmed roses and a small teddy bear delivered to my partner on Saturday for our anniversary. However, that morning I awoke to an email stating that they had cancelled the order, and would not be delivering it until Wednesday. When I called the Bloomex customer service line the first time, I received no response. The next time my call went through, but to say the employee was unhelpful would be an understatement. The pricing on the site is generally quite good, but with the money I payed extra (only to have it delivered on Wednesday), I could have gone through an alternative retailer for cheaper.
I also find it interesting that they state they can't deliver on Saturday's - yet at the checkout, Saturday is listed as a delivery option for extra payment. I wonder how many other people have fallen for this?
Overall, it's a decent business model that COULD do well, but their customer service is appalling.
Store Representative
Hey BJUDD,
Thanks for the feedback on your experience. Sorry to hear of the mix-up. We do in fact deliver on Saturdays; the only occasional issue is for same-day delivery on Saturday, to more remote areas -- is that what might've happened in this case?
Our sincere thanks for using Bloomex, and we hope to see your business again down the line.
I wouldn't consider the Gold Coast 'remote' by any means, and there was nothing to suggest that this was the case in the email I was sent on Saturday morning.
I am also yet to be reimbursed for the extra money I payed to have the flowers delivered on Saturday - I have contacted your customer help line, to no avail.
It's now Thursday, and I still haven't received my delivery (which had already been delayed to Wednesday). According to their customer service line my order wasn't processed, despite the fact that payment has been taken from my account. I even called on Saturday morning to confirm the delivery dates! Hands down one of the worst companies I have ever dealt with - this is the first time I've even written a review, because their service is honestly that awful. Do yourself a favour and go with a different brand. It may cost a little bit extra, but you're at least guaranteed to receive your order! Now I have to go through the process of getting a refund! Waste of time and money.
Hi again BJUDD -- Thanks for notifying us. I have specifically looked in to your case and found that there was a logistical issue with shipping your specific combo on the Saturday; there seems to have been some mix-up with the customer service agent. We will be adjusting the wording on our site to completely ensure this sort of situation doesn't happen again. I just looked at the order system and see that a refund is pending. These cases are exceedingly rare, but we sincerely apologize all the same. Regards, Bloomex Australia
GOOD POINTS: **Very good price for the flowers, they are very cheap and affordable compared to alot of other stores.
NEGATIVE POINTS: **I signed up & paid an extra $40 for a year free shipping, which does not automatically go on your account you have to add a code everytime, but it only allows you to add 1 code, if you have another discount code you want to add it wont let you which, rediculous system. **I have had issue with ordering flowers for a funeral or sympathy & they turned up being BRIGHT Yellow or Orange when i specifically ordered white & purple for a funeral. **Be warned Customer Service are very unprofessional & extremely hard to understand (overseas call center), they do not help resolve issues, it just confused me even more, then hung up on me.
Just ordered for my sisters Birthday Website is easy to use and they have great specials Just waiting on end result....delivery and end product. Will contact my sister at the weekend and find out I am ordering from New Zealand so its always hard when you dont see what you are buying
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You get what you pay for. I'll be returning to Interflora in future.
Thank you for posting your feedback. We apologize if the first order was not to your complete satisfaction. It's good to read that a replacement was sent out at no charge We do strive to provide the freshest flowers to all our clients, and our customer satisfaction rate is very high. We are sorry to read about your disappointment in your order. We have passed your review to management for follow up.
Kind regards,
Bloomex Australia