I received flowers yesterday for a condolence from this company. The flowers were nice enough although going brown on edges. But the msg sent was totally inappropriate. The message was printed in smeared ink on the receipt right under were the delivery details. The receipt also offered discounts and included advertising material. On these occasions it is not only undignified but truly tacky to have a message sent like this. These are special memories from friends which are keepsakes for this sad occasion. I cannot keep this message because of the disrespect shown. I suggest they review service and research etiquette for funerals
Store Representative
Hi there, Thank you for the post. We are sorry to read that you did not feel the message was adequately presented. We genuinely appreciate the feedback and I will pass this post to our manager at customer service. We are always looking for ways to improve, and we welcome all responses from our customers. Best regards, Bloomex
disappointed don't waste your time and keep your money
I placed an order on 17/11/2014. They had an option for next day delivery. To date 72 hours later the order is still not delivered. I requested an explanation for the delay and they were unable to provide these details. Blaming the the courier for delivery delay. It's just flowers. The occasions past. I will not be doing business with this company again. I prefer to walk into the florist and buy the flowers myself. It was a bad experience. I requested a refund they explained the refund policy but it's still not satisfactory. I feel discouraged to do any further transactions online. Please save yourself the stress and DO NOT SHOP WITH BLOOMEX.
These people are easy to deal with, and they keep you informed from ordering to delivery. The prices are very affordable and they also send you specials on a regular basis. Very good customer service and have been dealing with them for a year and will continue doing so.
Store Representative
Thank you for the post! We are happy to read that you enjoyed your Bloomex experience. We look forward to serving you again soon! Best regards, Bloomex
ABSOLUTE NIGHTMARE!!! DO NOT ORDER FLOWERS FROM THESE PEOPLE!! My husband ordered flowers for our wedding anniversary to arrive between 1-5pm. Flowers did not turn up by 5pm. We left home at 6:15pm and returned the following morning to find them on the doorstep, wiltered and sitting in warm water. My husband rang them and they gave us a $60 credit. So a few days later, I tried to use the credit. WHAT ANOTHER NIGHTMARE!! Their website was not working properly so I had to call them to place the order. Website says orders placed by 1pm are guaranteed same day delivery. NOT TRUE! This only applies to flowers that cost over $60! To cut a very long story short, I had to endure a very lengthy, unprofessional telephone conversation with two sales people who I could hardly hear and whose telephone manner and communication was pitiful. In the end, I had to pay an additional $16.95 to get the flowers delivered the next day!!! Then they spelt my name wrong on the card and got the delivery address wrong!! GO FIGURE! NEVER AGAIN!
I deeply regret not doing a quick search for "bloomex reviews" before placing an order.
Items ordered 8th for delivery on 10th before 3:00PM. They insisted order was on way on 10th right up to 7PM. On the 11th they advised order was "missed".
Full horrible details the same as every other person's notes on this site.
I have been trying to get my refund of $144 ever since - below is latest chat transcript
Keith enters the chat Keith 12:15 PM
Hello!
How can I help you? You 12:15 PM i am wanting my refund processed please Keith 12:15 PM
Could you give your order number please? You 12:16 PM it's for order 01144364 You 12:18 PM hello? You 12:19 PM is there anyone there? You 12:22 PM hell? You 12:22 PM helllo? 12:42 PM Keith has left the chat 12:42 PM Session was closed. If you need the further assistance, press Refresh button of your browser.
Store Representative
Hello, Thank you for your post. We apologize if there was a problem with your order being delayed due to a florist error. Our customer satisfaction rate is extremely high (almost 98%) but occasionally human error does occur. We definitely stand behind our products and services and will be happy to look after you.
We apologize if our live chat operator was unable to look after you. Please email customer service as per our policy, and we will be happy to provide you with full resolution. I have forwarded your post to our manager but would need an order number or name to investigate on your behalf. Rest assured we will respond to your inquiry and work toward a resolution.
We apologize again for the delivery delay and for any inconvenience that you experienced. Thank you again for providing your feedback. Best regards, Bloomex
No - it was not a florist error - it was a Bloomex error. Susan and Karen confirmed order was on it's way on 10 December. They were misleading.
No - your customer satisfaction is appalling and low - please do a search for "Bloomex reviews". A survey of you own fake reviews is not an accurate reflection of your customer satisfaction ratings. You need to actually get it from your real customers and act on it if you have any integrity. I can see no evidence of that whatsoever!
No - it was not only your chat operator who could not look after me. Nerita? Nerida? who knows - some Canadian person promised my refund two weeks ago, It was only when I called to say that I had lodged a disputed credit card transaction with Visa that you delivered the refund owed to me.
No - your manager will not look after me. I have asked to speak to managers all the way through this sorry saga and every one of your staff have refused and bull-shitted some story about how they can't transfer customers to a manager. Promises to call back have *never* happened.
No - you will not respond to or resolve this issue for me. I have asked for that multiple times over the past two weeks. It's absolute crap that in order to hear from you and get an apology for "delivery delay" (actually it was DELIVERY FAILURE) and inconvenience (actually it was deceitful, rude and/or incompetent staff and management) has to be done through a public site like this.
The order number as given to this site, to Karen, Susan, Nerida, Sam, and others with "no name", via your website, via email, via phone calls is LF1144364.
I am resting assured you will not respond to my inquiry, you will not work toward a resolution, and you will not improve your service whatsoever.
Thank you for your reply. It's obvious that you are frustrated and we are sorry that you found it difficult to reach customer service or achieve resolution. Our customer service agents do try to sort out each issue and check accurately with couriers and production in order to track orders but it seems as if there were issues in dealing with your inquiries. Again, this is the first I have read of this and am passing all of this to the manager so that they are aware and can examine the way that your order was handled.
All reviews posted on these online sites are the feedback provided by real customers and the vast majority of our customers are happy ones. We do not post "fake reviews" on any customer review sites.
From your earlier post it seemed as if there was a delivery delay so I apologize if I misread your post. Our couriers pick up items and when our agents check on an order, the status will read that the items are en route. Apparently there was non-delivery and we usually act quickly to find out what happened with the courier and to issue an immediate re-send. As mentioned, the way your order was handled will be reviewed to see how service could be improved.
I am glad to see that a full refund was issued to you but we apologize if there was any delay or confusion in it being provided. As soon as refunds are approved it is usual policy to issue them the same business day, to ensure that every customer is looked after. We do appreciate your feedback and rest assured we will be checking into all of it to ensure that our agents are handling things with our usual very high standards.
I was certainly frustrated when trying to get your customer service agents (Susan and Karen were two I got names for a few of others I have no idea - you don't identify yourselves unless asked) to sort out your failure. Please note - I did "reach them" - the thing is they did nothing when I got there! They did not do their best. They either lied about the delivery in progress, they failed to check properly, or they actually said they couldn't do anything about it (ha!).
But I am no longer frustrated - I would say I am now appalled at your continued avoidance of addressing your fundamental bad service and poor communication.
You don't need to tell me how good you are. It's not my experience and I certainly don't believe you. How about you prove it with actions instead?
You seemed quite confident it was a "florist error". Although now you are saying this is first you heard of this. Perhaps you should speak to Susan/Karen/Nerida or Nerita/Megan to check your facts? What did they say? Have you done that yet?
Who exactly is the manager you are referring this onto? The best I could get was name like "Megan", and I was promised a return call from her because Bloomex "service" operators cannot phone or transfer calls to managers (!!). "Megan" never did return my call. No "manager" ever did.
In terms of the refund - what a load of codswallop that you process them the same day! Nerida/Nerita said within 2 business days. I had to make a disputed claim with Visa a full week later to prompt you to give me my refund.
It's an absolute disgrace that you ignore and deny mountains and mountains of customer feedback, continue to provide appalling service and communication, and have the audacity to pronounce that you work to high standards.
People go to a lot of effort to complain to ensure others do not have to experience the same disservice and disappointment. How about you listen to them, and not deny them - and turn your attention to taking this feedback on board and actively transforming your service into a standard professional operation instead
Service a la clientele tres mauvais, j'ai appeler plusieurs fois pour faire le suivi de ma commande, aucun agent de disponible pour me répondre, de plus j'ai laisse 2 messages vocales, personne ne m'a rappelé. J'ai du téléphoner a au destinataire des fleurs pour faire le suivi moi même. Les fleurs reçu n'ont rien a avoir avec l'image sur leur site, sont affreux. Un conseil trouvez une autre compagnie, selon mon expérience avec eux je recommande a personne. Pour le prix que j'ai payé et le service eu note de 1 sur 10.
Hi I highly recommend Bloomex to order your flowers for any occassion. They have many great offers and I can't fault the easy transaction. Their flowers have always arrived on time and I have always had great feedback from the receivers of the flowers. thanks Bloomex. Pauline
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On these occasions it is not only undignified but truly tacky to have a message sent like this.
These are special memories from friends which are keepsakes for this sad occasion. I cannot keep this message because of the disrespect shown.
I suggest they review service and research etiquette for funerals
Thank you for the post. We are sorry to read that you did not feel the message was adequately presented. We genuinely appreciate the feedback and I will pass this post to our manager at customer service. We are always looking for ways to improve, and we welcome all responses from our customers.
Best regards,
Bloomex