Never use this company - they delivered on the wrong day (after me double checking it would be mothers day), the flowers were wilted and the bunch mainly consisted of leaves and the card wasn't signed. Advised the company three times of the problem and no response - and the live operator closed the session the first time I complained and the second time showed no interest in fixing the problem and said "ok" when I advised I will be reversing the payment. Now a credit card dispute is taking place.
Store Representative
Hello Carlea, Sorry to read about the courier delay and that you were not completely satisfied with the flowers you received. Bloomex stands behind products and services with a very high customer satisfaction rate, so I'm sorry to hear of the problems with your order. I trust by now it was all resolved. Thank you for the feedback. SIncerely, Bloomex
Wow what a prompt reply - not! No the issue was never resolved - you are a bunch of rip off merchants. I hope your business fails sooner rather than later.
Wish I had Googled this company before I ordered flowers. ordered flowers on the 8th of May for delivery on the 9th of May. first delivery attempt was made on Saturday morning but as it was a business (this was noted in my initial order) no delivery. God bless the courier company because they tried to deliver half dead flowers on Monday!! I started contacting this poor excuse of a company Friday afternoon, Saturday, Monday and today and I am disgusted at the lack of service and ownership of this.
I have asked for a full refund as they did not deliver on the goods and services that I paid for and was told it's not Company policy - they can stick that company policy where the sun don't shine.
Will never use them again and will tell everyone I know not to use them and will be posting negative feedback everywhere. Will also be going to Consumer Affairs and Office of Fair Trading
Store Representative
Hello Kylie, Sorry to read about your negative experience. We have a very high customer satisfaction rate but unfortunately sometimes delays with couriers do occur. We will always try to resolve issues and set up a re-delivery of fresh flowers at our expense, whenever possible. I trust by now that your issue was resolved successfully. Best regards, Bloomex
The flowers arrived at my Mothers for Mothers Day. 3 of the flowers were alive. The rest of the bunch was dead, there was stalks sticking up from a stem where the dead flowers had visibly been cut off before they sent them. Numerous phone calls, numerous emails ignored! finally my Mother got through to someone who said no refund would be given but fresh flowers redelivered! Those never arrived.! This is an appalling business. Don't recommend! They even delete the bad reviews on facebook for Australia and Canada Bloomex. I have seen over 100 complaints this past Mothers Day, disappear! You have to be kidding me Bloomex!
Store Representative
Hi there, Thank you for the post. We were sorry to hear that you were unhappy with the quality of your flowers. We do make every attempt to set up a resend whenever we receive negative feedback, so I trust by now this has been successfully resolved. We enjoy a very high customer satisfaction rate and want every customer to be happy with their flowers and service. We welcome all reviews. Best regards, Bloomex
I am a member of a Facebook page named Bloomex sucks! PERHAPS you should go there and see all the other people that are testimony of Bloomex and its poor service and check the many credit card disputes against Bloomex. You are rated an F on the Better. Business Bureau. so, no, Im still not satisfied. Thank you.
Buyer Beware. After the sale, the service is non existant.
I purchased a gift basket for my 92 year old Mother. I chose a basket that suited her current needs; a mix of items she could share with others on Mother's day. This is what I ordered:
This Gourmet Gift Basket contains an assortment of 12 decedent treats (gourmet Chocolates, exotic Coffees and Teas, premium Cheeses, Nuts, Seafood, Crackers) personally selected by our Gift Basket Gourmets and is a sure to melt their heart and satisfy their taste buds.
This is what my Mom received: It wasn’t plastic wrapped very well and fell apart when Mom pulled it out of the box and had a Christmas bow wrapped around it. It contained assorted chocolate varieties such as choc pretzels, tiramisu wafer rolls,choc filled wafers, choc waffle crunch bars, truffle cookies, choc cookie crisps, tiramisu filled wafers, butter crunch toffee almonds, butter cookies, sugar glazed cookies, peppermint choc drops, and breadsticks.
When I contacted the store they quoted me their policy: http://bloomex.ca/About-Us/Return-Policy.html and that was that.
I ordered well before Mother's day and I am easy to contact if any changes needed to be made. I would have cancelled the order had I known they were out of product.
I am so sorry you had such a shitty experience! That's absolutely appalling, this business is a huge huge scam. It disgusts me they are still in business, shut them down before more and more consumers fall victim to their unethical ways :(
I do hope you had a wonderful mothers' day with your mum though, regardless of the gifts. It's the presence not the presents that matters x
I ordered birthday flowers on 24/7/14 for one of my work colleague to be delivered on her birthday on 25/7/14. Flower never showed up. I called at 4:50pm and the lady over the phone was blunt and cold advising me that there are no direct number to track driver. She can only send an email off to track the order, besides driver has until 5pm to deliver the flowers. I pointed out that it's 10mins to 5pm, we have to close up so would like to know if driver will be here anytime soon or not? A courtesy phone call would have been nice. Her response was indifference - I can't do anything.
I tried calling again at 5.10pm and then 5.15pm. Once transferred to their Customer Service, their line went silent on me. So I assume they close 5pm on the dot. Great. Flowers for a special occasion and it never showed up and no courtesy phone call to advise it's not coming.
After that I tried sending an email twice, tried their chat, sent them a private message on facebook, called them again several times (but answering machine kept saying they were busy every time and to leave a message), left a message on their answering machine as requested. I even tried to use their "contact us" on their website to contact them but their submit button does not work.
On 28/7/14 I received an email to advise that the flowers will be delivered that same day with complimentary upgrade. Flowers arrived at 3.30pm that day. I asked the driver what happen to Friday 25/7/14? Flowers were meant to be delivered then. She replied it was not her problem. They ONLY got the order JUST 1HR AGO!!! I said I placed an order on 24/7/14. All she said was it was the Company's fault, take it up with them - loving the friendly service so far - so much for the "We Care" motto.
I took one look at the flowers and my heart sank further. It was not what I ordered and I was not sure what the complimentary upgrade was? The studs around the vase or the little ladybird glued to one of the leaves?!
First and last time Bloomex. I also discovered all the following websites associated with Bloomex (correspondence email is always from Bloomex CA). I order my flowers via www.online-florist-melbourne.com.au. Will be sticking to my regularly online store from now on, they never disappoint - www.flowers.com.au & www.rosesonly.com.au.
They sent me further discount emails after that with a complimentary delivery on my next order - Thanks, but no thanks...
Store Representative
Hello, Thank you for your feedback. We are sorry to read that you were disappointed with your products and services. We do send updates via email at each step of the order and delivery process, but it sounds like you were having difficulty reaching us. Some of our products are labelled on the website as not available for delivery on certain days of the week, as our couriers are not able to get to your area at all times. We apologize if there was a delay in the processing of your order. and offered upgrade and future discounts in effort to make up for your frustration. I have passed your post to our customer service department as we are currently reviewing our feedback and are always looking for ways to improve. Best regards, Bloomex
They forgot my delivery even though they somehow confirmed the delivery with an email.
They Ignored my emails, phones calls and requests.
After some follow up and after asking for a refund they replied with a gift voucher for 15% off next purchase and then sent the wrong flowers
I paid extra for a urgent delivery service that didn't exist.
Unbelievable service how are they even 3 star, they just didn't make a error but knowingly gave bad service.
Store Representative
Hi Brb223, Thank you for your feedback. We apologize that you seem to have had a horrible experience. Can you please provide us with an order number so that we can follow up and provide you with a suitable resolution. Kindest Regards, Bloomex
Hi again BRB223, After reviewing your file it does look as though you were given a $20.00 store credit. I will also make the necessary adjustments to ensure any extra delivery fee's that you paid are returned to your credit card. You will receive a copy of this refund transaction within the next 1-2 banking days. Should you wish to discuss this further with a manager, please feel free to contact us at 1-800-451-637 as managers will be on duty today. Sincerely, Bloomex
They repeatedly told me I had store credit after they scammed me over sympathy flowers, but when I tried to use it they demanded another €30 on top of the p&p.
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Sorry to read about the courier delay and that you were not completely satisfied with the flowers you received. Bloomex stands behind products and services with a very high customer satisfaction rate, so I'm sorry to hear of the problems with your order. I trust by now it was all resolved.
Thank you for the feedback.
SIncerely,
Bloomex
http://www.fairtrading.qld.gov.au/lodge-your-complaint