Today is day six since I ordered (and paid for) flowers to be delivered to my Mum for her birthday (I even paid the same day delivery fee) and after two phone calls and two emails my order is yet to arrive. When I spoke to the customer service rep yesterday she assured me that the delivery would be made today (it is not 5:03pm and still no flowers) and when I told her how unimpressed I was and that I would not use the service again she said, "yes I understand, I apologise" then proceeded to hang up on me. I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!!! never been more upset in my life, I send my mum flowers because I cannot be there with her on her birthday and this is how I am treated... way to go guys!!!!
Store Representative
Dear Boo_G, I am so sorry to hear of the difficulties with your order. As you can see from most of the other reviews here, this is not a typical situation for our company. I'd love to look in to what's happened and help make things right. Please send a private message with your order number to us on Facebook (facebook.com/BloomexAustralia) or Twitter, if you prefer (www.twitter.com/BloomexAU) and I will do my best to assist you ASAP. Once again, sincerest apologies for the confusion. Regards, Bloomex Australia ^ JS
My partner ordered me 12 long stemmed white roses to arrive today, valentines day. He ordered them a day in advance. I waited all day in the office for the special delivery. Which did not arrive. He was humiliated and I was left disappointed. Definitely do not buy from this unreliable company.
search the web for bloomex reviews. as above i also ordered over 200 dollars for flowers on wed the 12th to be delivered fri the 14th valentines day. i paid extra just to get them delivered on that day. at 3.30 pm i tried calling your company but you have decided not to answer calls as you are to busy. so i use your online chat service. after 10 minutes i finally get a reply saying you will contact me via email with delivery status. 1 hour later i contact you again, same response. i tried again and the chat rep blacklisted me. i got around that issue and kept asking them the delivery status. they said it is in transit. but would not provide consignment umber. this continued for 5 hours them blocking my ip address rather then answer my question. so in the end i had to call the girl i ordered them for at 9pm to see if she got them. and no she did not. so surprise has now been ruined and she thinks im lying about the flowers and just forgot vday. clearly you have gotten greedy and taken way to many orders and did not car if you could get all your orders out tiday. you just wanted the money..
check out bloomex sucks on facebook if you want more evidence store rep. typhoon666 and ashy I am so sorry to hear of your experiences. mums flowers arrived on day six not what I expected and am still left feeling shattered. tell me bloomex rep if this is the help I received up until now what hope do I have by re approaching the matter? ??
I ordered a dozen roses for valentines day which they delivered but they were at least a week old, brown and falling apart. My partner didn't even leave them on her desk at work. What was meant to be a special surprise left her embarrassed. There customer service was also non existent.
got a update from them on saturday saying they went for delivery. now its sunday still no flowers. so if they really went out for delivery and might arrive monday, they will be 4 days old by then, sitting in a delivery van all weekend
I would also not recommend this florist website to my friends as well.. the flowers my partner ordered for me were complete different to the ones that were sent to my work for valentines day. There were no roses, the order must've been wrongly packed. which is unacceptable for the amount he had paid and the flowers were half witted. Even Coles/Woolworths flowers were much better then these. He was so disappointed. Pathetic !
How can this company still be allowed to continue scamming so many people? My Mums birthday flowers showed up finally.. what was it 7 or 8 days late, they were not what were ordered and I was treated like shit to top it all off.... I have no idea what has happened to basic human morality and care. I will continue to make sure that no one I know will ever feel what I have felt thanks to this company... you should be ashamed of yourselves. FRAUDSTERS!
On the 3rd of February I have made an order for flower delivery to my Mums anniversary on the 10th of February. It was the third time I’ve made order on bloomex. Previous one was also bad experience as the flowers was delivered not on specified date and the value of the flowers was poor but the manager assured me that it was rare mistake and next time everything will be perfect and gave me discount.
So this time, knowing the possibility of mistake, I wrote big notice in the comment field in order page about the date, time and the value of the flowers.
Despite this, when I have asked Mum if she satisfied with the flowers and if the delivery made at time - I received an astonishing answer that she didn't get any flowers from me and was very sad with this fact!
Yesterday I asked online operator (Anna) on bloomex page what was wrong with my order and she explained to me that she didn’t see any confirmation on delivery and she will asked someone from the office to send me confirmation email. Today I didn’t received any email from them and asked online operator again. She didn’t even answer me after i posted my order number.
So now I am trying to reach them but they are keeping silence. This is very sad story but imagine that it was not my Mum but a very important business partner on whose rely all your business!!! And also imagine that this person is very particular in such things as attention from his partners on his occasions! After such a situation with flower delivery I think that all your business will collapse because you will never explain to him that it was not you who forgot about his birthday but the flower company was UNRELIBLE!
So this was a story for those who are searching for a reliable flower delivery company! NEVER SHOP WITH BLOOMEX.COM
P.S.: I will copy this post to their office and will wait for the answer!
Absolute crap service. Please don't order flowers from this company. Still haven't received the flowers and im not holding my breath.. Absolute joke. They should not have a next day delivery service if they cant produce it
Store Representative
Hello, Sorry to read that you were frustrated by waiting for delivery. I hope this was resolved with a successful outcome as we do stand by our products and services and would make every effort to see your flowers reached you. Best regards, Bloomex
I am kicking myself I did not check online flower reviews before ordering. I ordered flowers my wife's 40th birthday on a Thursday for delivery on the Friday. The flowers did not turn up and after a phone call was advised they would not be delivered until Monday and there was nothing they could to fix. I then sought further assistance via the online chat support functionality on their website. Same response. I asked for the matter to be escalated and received an email back confirming a delivery on Saturday morning. I asked for a further email to confirm which I received. Flowers did not turn up on Saturday and when I contacted them again by phone and via online chat I was advised there was no record of any email or communication. I have the emails and I downloaded all online chat transcripts. Basically the online staff merely say anything to move you on. They have no control and ability to influence. This is not an online business. This is a piece of online software that books orders to a list of very ordinary flower suppliers. There is no substance to this business name. Did not take the risk. Pay a little more for piece of mind.
Store Representative
Hi Mike, Thank you for posting your feedback. Unfortunately some of the products are not available for next day delivery in all areas, as listed on the product description. As soon as we are aware of any confusion we try to email or update ASAP. We apologize for any frustration that you experienced. It is the exception as the vast majority of our orders proceed smoothly. I have forwarded your post to our manager for further review. Sincerely, Bloomex
please take some time to report them here, I had a terrible experience with them too and they would not refund my money even though they did not deliver the flowers
I ordered birthday flowers on 24/7/14 for one of my work colleague to be delivered on her birthday on 25/7/14. Flower never showed up. I called at 4:50pm and the lady over the phone was blunt and cold advising me that there are no direct number to track driver. She can only send an email off to track the order, besides driver has until 5pm to deliver the flowers. I pointed out that it's 10mins to 5pm, we have to close up so would like to know if driver will be here anytime soon or not? A courtesy phone call would have been nice. Her response was indifference - I can't do anything.
I tried calling again at 5.10pm and then 5.15pm. Once transferred to their Customer Service, their line went silent on me. So I assume they close 5pm on the dot. Great. Flowers for a special occasion and it never showed up and no courtesy phone call to advise it's not coming.
After that I tried sending an email twice, tried their chat, sent them a private message on facebook, called them again several times (but answering machine kept saying they were busy every time and to leave a message), left a message on their answering machine as requested. I even tried to use their "contact us" on their website to contact them but their submit button does not work.
On 28/7/14 I received an email to advise that the flowers will be delivered that same day with complimentary upgrade. Flowers arrived at 3.30pm that day. I asked the driver what happen to Friday 25/7/14? Flowers were meant to be delivered then. She replied it was not her problem. They ONLY got the order JUST 1HR AGO!!! I said I placed an order on 24/7/14. All she said was it was the Company's fault, take it up with them - loving the friendly service so far - so much for the "We Care" motto.
I took one look at the flowers and my heart sank further. It was not what I ordered and I was not sure what the complimentary upgrade was? The studs around the vase or the little ladybird glued to one of the leaves?!
First and last time Bloomex. I also discovered all the following websites associated with Bloomex (correspondence email is always from Bloomex CA). I order my flowers via www.online-florist-melbourne.com.au. Will be sticking to my regularly online store from now on, they never disappoint - www.flowers.com.au & www.rosesonly.com.au.
They sent me further discount emails after that with a complimentary delivery on my next order - Thanks, but no thanks...
Store Representative
Hello, Thank you for your feedback. We are sorry to read that you were disappointed with your products and services. We do send updates via email at each step of the order and delivery process, but it sounds like you were having difficulty reaching us. Some of our products are labelled on the website as not available for delivery on certain days of the week, as our couriers are not able to get to your area at all times. We apologize if there was a delay in the processing of your order. and offered upgrade and future discounts in effort to make up for your frustration. I have passed your post to our customer service department as we are currently reviewing our feedback and are always looking for ways to improve. Best regards, Bloomex
They forgot my delivery even though they somehow confirmed the delivery with an email.
They Ignored my emails, phones calls and requests.
After some follow up and after asking for a refund they replied with a gift voucher for 15% off next purchase and then sent the wrong flowers
I paid extra for a urgent delivery service that didn't exist.
Unbelievable service how are they even 3 star, they just didn't make a error but knowingly gave bad service.
Store Representative
Hi Brb223, Thank you for your feedback. We apologize that you seem to have had a horrible experience. Can you please provide us with an order number so that we can follow up and provide you with a suitable resolution. Kindest Regards, Bloomex
Hi again BRB223, After reviewing your file it does look as though you were given a $20.00 store credit. I will also make the necessary adjustments to ensure any extra delivery fee's that you paid are returned to your credit card. You will receive a copy of this refund transaction within the next 1-2 banking days. Should you wish to discuss this further with a manager, please feel free to contact us at 1-800-451-637 as managers will be on duty today. Sincerely, Bloomex
They repeatedly told me I had store credit after they scammed me over sympathy flowers, but when I tried to use it they demanded another €30 on top of the p&p.
Bloomex never delivered my flowers for order 01242984. And at no point contacted me to discuss this.
I have tried calling them and live chatting and haven't received any assistance.
I am absolutely disgusted in the service and company and looking at the reviews online, I am not the only one.
I demand a refund for the full amount I paid.
I am also contacting my bank in relation to getting my money back. And I will be taking this further legally if I do not get a response from Bloomex.
In the meantime, I am telling everyone I possibly can to not use Bloomex EVER.
All the poor people who kind heartedly wanted to send flowers to their loved ones and they never arrived and instead you just took our money and disappointed our families. Just appalling.
Oh and by the way, you should change your email address to weDONTcare
Store Representative
Hi Kirst23, Thank you for your feedback. We have reviewed your file, and it does look as though an error occurred during your order process, and we sincerely apologize for this. We communicated several times to you via email, offered you a redelivery with upgrade, which was refused, and then your order was refunded in full for the mistake. Our apologies that you feel you have had an appalling experience. We thank you for your feedback, and are constantly striving to improve our customer service. Sincerely, Bloomex
Similar experience with me. Though for extra $20 on top of original $60 order no 1254776 I got a pathetic day old day late bunch. Made my birthday that little more special.
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I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!!! never been more upset in my life, I send my mum flowers because I cannot be there with her on her birthday and this is how I am treated... way to go guys!!!!
I am so sorry to hear of the difficulties with your order. As you can see from most of the other reviews here, this is not a typical situation for our company. I'd love to look in to what's happened and help make things right.
Please send a private message with your order number to us on Facebook (facebook.com/BloomexAustralia) or Twitter, if you prefer (www.twitter.com/BloomexAU) and I will do my best to assist you ASAP.
Once again, sincerest apologies for the confusion.
Regards,
Bloomex Australia ^ JS
typhoon666 and ashy I am so sorry to hear of your experiences. mums flowers arrived on day six not what I expected and am still left feeling shattered. tell me bloomex rep if this is the help I received up until now what hope do I have by re approaching the matter? ??
There customer service was also non existent.
http://www.fairtrading.qld.gov.au/lodge-your-complaint